Ciber
Product Designer
Ciber, Dearborn, Michigan, United States, 48120
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Position Description:
Position Duties and Responsibilities:
COLLABORATE: Pairing with Teams System and Software Engineers to make sure everyone is on the same page. Spearheading Communication throughout the launch process.PERSONAS: Document Personas (job title + job description + experience level + goals + pain points) by performing interviews, JAD Sessions, user research, surveys, and observing people doing their jobs. Understand pain points, Improvements, Possible benefits, Guidelines, and Objectives.USE CASES: Identify and document Use Cases.REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that best practices have been adhered to (e.g.; testable; requirements are not combined; etc.). Work with the Product Team to ensure that requirements traceability has been established.MAP/OPTIMIZE PROCESSES: Map and improve processes via Swim Lane Diagrams and Value Stream Maps (VSMs).UNDERSTAND ARCHITECTURE: Work with Architects to understand / design (as needed) the product, technical, and data architecture and how they affect the characteristics of the product.EVALUATE: Provide feedback and recommendations on presented products.DESIGN: Product Visuals (Sketches, Graphics, and Branding), Various Prototypes, Informative and Interactive Designs, User Flows/Journeys, Wireframing, Mapping, and Design Boards needed to demonstrate planned functionality. Review the wireframes with users to get feedback and ensure they are intuitively obvious from a usability perspective.USABILITY/USER EXPERIENCE: Perform Usability Testing (heuristic reviews, A/B testing, use case walk-throughs, etc.) to ensure that the product achieves the requirements and adheres to usability best practices.TEST: Perform application testing to ensure it achieves the requirements.TRAIN: Assist with the creation of training materials.Skills Required:MUST HAVE SKILLS :
Personal and Professional include strong verbal/written communication, critical thinking, consulting, and decision-making Knowledge of interviewing techniques.User Personal definition User Journey mapping.Use Case definition Requirements/requirements traceability.User interface design and development + experience creating styles and style guides.Process mapping/swim lanes Knowledge of and experience with testing products.Skills Preferred:
Product Development, Product Design, Agile Methodology, Design Thinking, User Research, Competitive Analysis, and Financial Analysis.Experience Required:
3+ years.Experience Preferred:NICE TO HAVE SKILLS :
L2/L3 support experience.Creative Empathetic.Story Telling.Risk management.Basic Psychology.Knowledge of software and applications.Understanding of the technology related to supported products.Understanding of Lean concepts, including DMAIC and DFSS.Education Required:
Bachelors with 3+ years experience or Masters.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Position Description:
Position Duties and Responsibilities:
COLLABORATE: Pairing with Teams System and Software Engineers to make sure everyone is on the same page. Spearheading Communication throughout the launch process.PERSONAS: Document Personas (job title + job description + experience level + goals + pain points) by performing interviews, JAD Sessions, user research, surveys, and observing people doing their jobs. Understand pain points, Improvements, Possible benefits, Guidelines, and Objectives.USE CASES: Identify and document Use Cases.REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that best practices have been adhered to (e.g.; testable; requirements are not combined; etc.). Work with the Product Team to ensure that requirements traceability has been established.MAP/OPTIMIZE PROCESSES: Map and improve processes via Swim Lane Diagrams and Value Stream Maps (VSMs).UNDERSTAND ARCHITECTURE: Work with Architects to understand / design (as needed) the product, technical, and data architecture and how they affect the characteristics of the product.EVALUATE: Provide feedback and recommendations on presented products.DESIGN: Product Visuals (Sketches, Graphics, and Branding), Various Prototypes, Informative and Interactive Designs, User Flows/Journeys, Wireframing, Mapping, and Design Boards needed to demonstrate planned functionality. Review the wireframes with users to get feedback and ensure they are intuitively obvious from a usability perspective.USABILITY/USER EXPERIENCE: Perform Usability Testing (heuristic reviews, A/B testing, use case walk-throughs, etc.) to ensure that the product achieves the requirements and adheres to usability best practices.TEST: Perform application testing to ensure it achieves the requirements.TRAIN: Assist with the creation of training materials.Skills Required:MUST HAVE SKILLS :
Personal and Professional include strong verbal/written communication, critical thinking, consulting, and decision-making Knowledge of interviewing techniques.User Personal definition User Journey mapping.Use Case definition Requirements/requirements traceability.User interface design and development + experience creating styles and style guides.Process mapping/swim lanes Knowledge of and experience with testing products.Skills Preferred:
Product Development, Product Design, Agile Methodology, Design Thinking, User Research, Competitive Analysis, and Financial Analysis.Experience Required:
3+ years.Experience Preferred:NICE TO HAVE SKILLS :
L2/L3 support experience.Creative Empathetic.Story Telling.Risk management.Basic Psychology.Knowledge of software and applications.Understanding of the technology related to supported products.Understanding of Lean concepts, including DMAIC and DFSS.Education Required:
Bachelors with 3+ years experience or Masters.