Sr Analyst-Corporate Communications_

Key Responsibilities:+ Serves as a local media spokesperson to provide statements from Lowe’s on the resolution of customer complaints. Tracks and reports quarterly progress on media-issued customer complaints, including preparing presentations to be shared with leadership to show trends.+ Consults with leaders from Executive Customer Relations (ECR), Services and other business units to prepare statements for local media outlets regarding customer complaints and other local issues.+ Participates in weekly calls with ECR and updates the media / customer complaint and sensitive issues tracker.+ Partners with key stakeholders and business partners (e.g. Executive Customer Relations) to optimize the customer complaint project management process, including email and other workflow templates to support the Senior Manager's goal of managing and mitigating local media issues related to customer service and store issues.+ Supports the Senior Manager's crisis planning efforts and strategic counsel on how to avoid reputational risks on the horizon.+ Supports the crisis communications team, participates in team meetings and interacts with Lowe's PR agency.+ Leads external communications for the full-line and outlet store grand openings and develops communications plans and concise messaging, as well as conducting media training store managers in advance of grand openings. Serves as local media spokesperson and travels to grand opening events and media preview events, as needed.+ Collaborates with other communication leads to ensure awareness of upcoming press releases and communications plans.+ Develops the effectiveness of communications and its delivery processes to best convey the Lowe's brand through its messaging.+ Reviews, edits and approves content to ensure effective delivery via multiple communications vehicles, to ensure relevancy and appeal to impacted internal audiences.+ Participates in management activities and meetings with business managers and senior leadership as necessary to inform, update, report out, and/or get approvals for various projects.+ Executes assigned projects within specified budgets, timelines, and allocated resources.Required Qualifications:+ Bachelors Degree in Public Relations, Communications, Journalism or Broadcast Journalism+ 5 years experience in a Public Relations, Communications role or industry+ MS Office skillsPreferred Qualifications:+ Masters Degree in Communications, Broadcast Journalism or Journalism+ 5 years experience in communications role or industry, specifically experience in a corporate role within a large organization, preferably retail and/or PR agency or news media outlet**About Lowe’s**Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com ._Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit owes.com/us/en/benefits.