Lowe's
Manager PROvider Engagement (PROvider Communications & Feedback)
Lowe's, Mooresville, North Carolina, United States, 28115
Your Impact
The primary purpose of this role is to serve as the trusted strategic counsel to Services leadership and their teams, identifying PROvider experience needs and developing plans aligned to improve PROvider engagement and retention. This role is responsible for the development and delivery of comprehensive PROvider communications, two-way feedback programs and driving system or program enhancements that are tied to the needs of the business and enterprise-wide strategic goals. This role is critical to Lowe's because it serves as a strategic conduit between the business and Lowe's PROvider network
What you will do
Creates PROvider engagement (i.e. communication, events, feedback, etc.) plans aligned with enterprise strategy, upcoming business deliverables and initiatives, and ensures that plans and projects are developed, approved, and sent on time and on budget
Recommends PROvider engagement strategies (i.e. communication, events, feedback, etc.) to executives and key stakeholders ensuring that activities to, or in support of, the PROvider are delivered to all appropriate stakeholders
Identifies, researches and drives system enhancements to improve PROvider connectivity and access to information
Directs the development and delivery of formal communications to the entire PROvider network through a variety of mediums (i.e. email, portal, newsletter, meetings, events, etc.), including oversight of PROvider Portal content to ensure content is accurate, up-to-date and value-added
Approves PROvider communications and supervises the project management of special projects and initiatives
Leads PROvider surveys and townhalls as a continuous feedback loop to improve the PROvider and customer experience
Provides thought leadership in PROvider engagement strategies; develops comprehensive plans, including both internal and external elements
Champions and drives integration within Services on behalf of the PROvider experience
Manages cross-functional relationships across the business to ensure seamless collaboration with others including: Pro Sales & Services, Sales and Ops Communications, Public Relations, Legal, Compliance, Investor Relations, BTV, LOE, Compensation, HR, and IT
Is entrusted with confidential and sensitive company information
Responsibilities may include managing an individual contributor or small teams
Required Qualifications:
Bachelor's Degree English, Journalism, Television / Media, Communication, Business or 4 years of equivalent experience
5-7 Years Corporate Communications, Journalism, or Public Relations experience
Preferred Qualifications:
Master's Degree Business, Journalism, Communications
8-10 Years Corporate Communications, Television, or Public Relations experience
5-7 Years People management / supervisory experience
1-2 Years Operations experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
The primary purpose of this role is to serve as the trusted strategic counsel to Services leadership and their teams, identifying PROvider experience needs and developing plans aligned to improve PROvider engagement and retention. This role is responsible for the development and delivery of comprehensive PROvider communications, two-way feedback programs and driving system or program enhancements that are tied to the needs of the business and enterprise-wide strategic goals. This role is critical to Lowe's because it serves as a strategic conduit between the business and Lowe's PROvider network
What you will do
Creates PROvider engagement (i.e. communication, events, feedback, etc.) plans aligned with enterprise strategy, upcoming business deliverables and initiatives, and ensures that plans and projects are developed, approved, and sent on time and on budget
Recommends PROvider engagement strategies (i.e. communication, events, feedback, etc.) to executives and key stakeholders ensuring that activities to, or in support of, the PROvider are delivered to all appropriate stakeholders
Identifies, researches and drives system enhancements to improve PROvider connectivity and access to information
Directs the development and delivery of formal communications to the entire PROvider network through a variety of mediums (i.e. email, portal, newsletter, meetings, events, etc.), including oversight of PROvider Portal content to ensure content is accurate, up-to-date and value-added
Approves PROvider communications and supervises the project management of special projects and initiatives
Leads PROvider surveys and townhalls as a continuous feedback loop to improve the PROvider and customer experience
Provides thought leadership in PROvider engagement strategies; develops comprehensive plans, including both internal and external elements
Champions and drives integration within Services on behalf of the PROvider experience
Manages cross-functional relationships across the business to ensure seamless collaboration with others including: Pro Sales & Services, Sales and Ops Communications, Public Relations, Legal, Compliance, Investor Relations, BTV, LOE, Compensation, HR, and IT
Is entrusted with confidential and sensitive company information
Responsibilities may include managing an individual contributor or small teams
Required Qualifications:
Bachelor's Degree English, Journalism, Television / Media, Communication, Business or 4 years of equivalent experience
5-7 Years Corporate Communications, Journalism, or Public Relations experience
Preferred Qualifications:
Master's Degree Business, Journalism, Communications
8-10 Years Corporate Communications, Television, or Public Relations experience
5-7 Years People management / supervisory experience
1-2 Years Operations experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.