City of Round Rock, TX
Public Safety Communications Operator
City of Round Rock, TX, Round Rock, Texas, us, 78682
Salary :
$46,238.40 - $57,782.40 Annually
Location :
Round Rock, TX
Job Type:
Full-Time
Job Number:
201801621
Department:
Police Support Services
Opening Date:
06/14/2024
Closing Date:
7/9/2024 11:59 PM Central
Description
Under general supervision the Public Safety Communications Operator provides police, fire and animal control response to the public, as well as, non-emergency assistance to citizens as well as interdepartmental and outside agency members.
Posted range is the starting salary. Pay rate offered is based on experience.
Examples of Duties
Shift work in a 24-hour operation, to include working weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions of individuals; transfer calls to other agencies or departments when necessary; exhibit proper use of 911 system, including text-to-911 ; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to public safety personnel in written format. Listens to calling parties while typing information into dispatch system and listening for updates from other communication personnel.
Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilize a multitude of databases, and files to obtain necessary information; create calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.
Utilizes radio channels and CAD systems to coordinate the work of police and fire personnel, other agencies, on a constant basis and when managing crisis incidents; document events in a records management system; maintain professional radio, telephone and CAD etiquette; maintain awareness of all public safety and emergency units assigned and any resources requested; prioritize events and continually adjust based on incoming calls and changing factors; utilize local/regional mapping; maintain awareness of events handled by other 911 personnel; update incidents with information from callers, officers, and personnel.
Maintains paperwork by processing warrants; enters criminal trespassing warrants, verify warrant entry paperwork free from error, file paper copies in filing cabinets, process rider forms; complete daily shift reports; attends daily shift briefing; maintains awareness of operation plans, enforcement programs and staffing levels.
Assists persons using Telecommunications Device for the Deaf (TDD).Experience and Training
High School Diploma or equivalent.
One (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher, preference if currently holding a Texas Public Safety Communications License OR Two (2) years general work experience.
Preferred experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management.
Experience with Microsoft Word, Excel and OutlookCertificates and Licenses Required
Required to have or obtain TCIC Full Access certification within 6 months of hire.
Must have completed Criminal Justice Information Services (CJIS) Training upon hire.
Required to complete 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License within one (1) year of employment.
Required to obtain CPR certification required by the Texas Commission on Law Enforcement License within one (1) year of employment.
Ability to work shift work, including days, nights, weekends and holidays.
Maintains license & certifications; complete required training hours mandated by state and department; strict adherence to Federal, State and Departmental regulations regarding Criminal Justice Information Systems.
Valid Class C Texas driver's license, or ability to obtain license prior to employment preferred.
Bilingual (Spanish, Hindi, Vietnamese) preferred.
The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future. Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.
Working toward that goal, the City offers security for the present and the future.
Security for the Present:* Health Plan* Dental Plan* Vision Plan* Additional Supplemental Plans (optional)
Security for the Future:* Retirement Plan* Deferred Compensation Plans
Additional Benefits:* Education Reimbursement Assistance* Clay Madsen Recreation Center Membership* Employee & Family Pool Pass (seasonal)* Round Rock Public Library Card* Medical and Dependent Day Care Reimbursement Account* Employee Assistance Program* Longevity
Leave Benefits:* Vacation* Sick* City Holidays
01
Do you have a High School Diploma or GED equivalent?
YesNo
02
Do you have at least one (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher or Two (2) years of general work experience?
Yes, I have at least one (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher.Yes, I have at least two (2) years of general work experience.I have neither.
03
Do you hold a current Texas Public Safety Communications License?
YesNo
04
Do you have experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management)?
YesNo
05
Do you have experience with Microsoft Word, Excel and Outlook?
YesNo
06
Do you hold a current TCIC Full Access certification or are you able to obtain it within six (6) months of employment?
Yes, I hold a current TCIC Full Access Certification.No, but I'm ABLE to within six (6) months of employment.No, and I'm UNABLE to within six (6) months of employment.
07
This position requires you to have completed, or be able to complete, Criminal Justice Information Services (CJIS) training upon hire. Are you able to meet this requirement?
Yes, I have completed the CJIS training.No, but I am ABLE to complete upon hire.No, and I am UNABLE to obtain.
08
Have you completed the 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License or are you able to complete within one (1) year of employment?
Yes, I have completed.No, but I'm ABLE to complete within one (1) year of employment.No, and I'm UNABLE to complete within one (1) year of employment.
09
This position requires the ability to work flexible hours including days, nights, weekends, holidays, and on-call. Are you able to meet this requirement?
YesNo
10
Are you bilingual? If so, indicate the languages below. If not, indicate with "N/A".
11
Do you possess a valid Class C Texas Driver License or can you obtain license prior to employment?
YesNo, but ABLE to obtain prior to employment.No, I am ineligible for a driver's license.
12
Do you currently hold a CPR certification or can you obtain CPR certification within one (1) year of employment?
Yes, I currently hold a CPR certification.No, but I am ABLE to obtain a CPR certification within one (1) year of employment.No, and I am UNABLE to obtain a certification.
Required Question
$46,238.40 - $57,782.40 Annually
Location :
Round Rock, TX
Job Type:
Full-Time
Job Number:
201801621
Department:
Police Support Services
Opening Date:
06/14/2024
Closing Date:
7/9/2024 11:59 PM Central
Description
Under general supervision the Public Safety Communications Operator provides police, fire and animal control response to the public, as well as, non-emergency assistance to citizens as well as interdepartmental and outside agency members.
Posted range is the starting salary. Pay rate offered is based on experience.
Examples of Duties
Shift work in a 24-hour operation, to include working weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions of individuals; transfer calls to other agencies or departments when necessary; exhibit proper use of 911 system, including text-to-911 ; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to public safety personnel in written format. Listens to calling parties while typing information into dispatch system and listening for updates from other communication personnel.
Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilize a multitude of databases, and files to obtain necessary information; create calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.
Utilizes radio channels and CAD systems to coordinate the work of police and fire personnel, other agencies, on a constant basis and when managing crisis incidents; document events in a records management system; maintain professional radio, telephone and CAD etiquette; maintain awareness of all public safety and emergency units assigned and any resources requested; prioritize events and continually adjust based on incoming calls and changing factors; utilize local/regional mapping; maintain awareness of events handled by other 911 personnel; update incidents with information from callers, officers, and personnel.
Maintains paperwork by processing warrants; enters criminal trespassing warrants, verify warrant entry paperwork free from error, file paper copies in filing cabinets, process rider forms; complete daily shift reports; attends daily shift briefing; maintains awareness of operation plans, enforcement programs and staffing levels.
Assists persons using Telecommunications Device for the Deaf (TDD).Experience and Training
High School Diploma or equivalent.
One (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher, preference if currently holding a Texas Public Safety Communications License OR Two (2) years general work experience.
Preferred experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management.
Experience with Microsoft Word, Excel and OutlookCertificates and Licenses Required
Required to have or obtain TCIC Full Access certification within 6 months of hire.
Must have completed Criminal Justice Information Services (CJIS) Training upon hire.
Required to complete 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License within one (1) year of employment.
Required to obtain CPR certification required by the Texas Commission on Law Enforcement License within one (1) year of employment.
Ability to work shift work, including days, nights, weekends and holidays.
Maintains license & certifications; complete required training hours mandated by state and department; strict adherence to Federal, State and Departmental regulations regarding Criminal Justice Information Systems.
Valid Class C Texas driver's license, or ability to obtain license prior to employment preferred.
Bilingual (Spanish, Hindi, Vietnamese) preferred.
The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future. Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.
Working toward that goal, the City offers security for the present and the future.
Security for the Present:* Health Plan* Dental Plan* Vision Plan* Additional Supplemental Plans (optional)
Security for the Future:* Retirement Plan* Deferred Compensation Plans
Additional Benefits:* Education Reimbursement Assistance* Clay Madsen Recreation Center Membership* Employee & Family Pool Pass (seasonal)* Round Rock Public Library Card* Medical and Dependent Day Care Reimbursement Account* Employee Assistance Program* Longevity
Leave Benefits:* Vacation* Sick* City Holidays
01
Do you have a High School Diploma or GED equivalent?
YesNo
02
Do you have at least one (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher or Two (2) years of general work experience?
Yes, I have at least one (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher.Yes, I have at least two (2) years of general work experience.I have neither.
03
Do you hold a current Texas Public Safety Communications License?
YesNo
04
Do you have experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management)?
YesNo
05
Do you have experience with Microsoft Word, Excel and Outlook?
YesNo
06
Do you hold a current TCIC Full Access certification or are you able to obtain it within six (6) months of employment?
Yes, I hold a current TCIC Full Access Certification.No, but I'm ABLE to within six (6) months of employment.No, and I'm UNABLE to within six (6) months of employment.
07
This position requires you to have completed, or be able to complete, Criminal Justice Information Services (CJIS) training upon hire. Are you able to meet this requirement?
Yes, I have completed the CJIS training.No, but I am ABLE to complete upon hire.No, and I am UNABLE to obtain.
08
Have you completed the 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License or are you able to complete within one (1) year of employment?
Yes, I have completed.No, but I'm ABLE to complete within one (1) year of employment.No, and I'm UNABLE to complete within one (1) year of employment.
09
This position requires the ability to work flexible hours including days, nights, weekends, holidays, and on-call. Are you able to meet this requirement?
YesNo
10
Are you bilingual? If so, indicate the languages below. If not, indicate with "N/A".
11
Do you possess a valid Class C Texas Driver License or can you obtain license prior to employment?
YesNo, but ABLE to obtain prior to employment.No, I am ineligible for a driver's license.
12
Do you currently hold a CPR certification or can you obtain CPR certification within one (1) year of employment?
Yes, I currently hold a CPR certification.No, but I am ABLE to obtain a CPR certification within one (1) year of employment.No, and I am UNABLE to obtain a certification.
Required Question