City of Doral, FL
Police Communications Operator
City of Doral, FL, Miami, Florida, us, 33222
Salary:
$49,709.56 - $74,564.35 Annually
Location :
City of Doral, FL
Job Type:
Full Time
Job Number:
06142024
Department:
Police
Opening Date:
06/14/2024
Closing Date:
6/28/2024 5:00 PM Eastern
General Purpose
The Police Communication Operator position performs support to the Police Department. This position is part of the essential personnel classification. The role is assigned to maintain 24/7 coverage of the communication unit; therefore, duties are performed after-hours, weekends, and/or during a declared state of emergency. The Police Communication Operator performs critical duties such as: answering telephone calls, monitoring of radios, typing, word processing, data entry record keeping, filing, and front desk reception and may require the ability to perform difficult and complex clerical and administrative support work using some independent judgment, the role requires to maintain a high level of customer service during interaction with internal and external customers.
Supervision Received and Exercised
This position is classified as non-exempt, full-time position with a 40-hour work-week.
Essential Duties and Responsibilities
Essential Functions:Monitors several radio frequencies; responds to Police Officer requests as soon as possible ensuring that Police Officer safety is a priority; maintains awareness of the City location of four to seven on duty officers in the field at any given time and up to twenty Officers during holidays and special events.Responds in timely manner to a multilane telephone and TDD telephone ensuring to identify the origination location of the call, who is making the call and then what the need and/or validity of the caller is prior to dispatching an Officer(s).Records all calls; answers calls with appropriate sequenced questions and directs calls appropriately; keeps supervisor informed of calls and dispatches.Monitors three computers for Florida Crime Information Center (FCIC/NCIC), the local Dade County computer, and the Computer Aided Dispatch (CAD) confirms that all Officers are in FCIC and local Dade County computers.Logs entries accurately into FCIC for wanted or missing people, stolen or missing items or guns, and restraining orders; keeps FCIC printer supplied with paper and ribbons.Updates WIS System in county computer with Officers' schedules; enters, and maintains, all calls in the CAD system.Checks facsimile machine for correspondence; covers for other Dispatchers as requested and/or required; works a rotating shift as requested or required; maintains various logs.Accurately prepares and submits Commanders Reports in a timely manner; notifies supervisor of call-ins and assists in finding replacements for essential employees.Maintains desk worksheets and other official reports and documents. Checks to ensure all equipment used is in working order.Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.Additional Duties:
Performs related duties as assigned.Minimum Qualifications
MINIMUM EDUCATION AND TRAINING
A High school diploma or GED supplemented by one (1) year full-time experience working as a Police or Public Safety Dispatcher.Florida Crime Information Center (FCIC), National Crime Information Center (NCIC) certification required within one (1) year of employment.Must possess a valid driver license with an acceptable driving record.MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
Knowledge, Skills and Abilities:
Must be fluent in the English language. Ability to communicate in Spanish is a plus.Must be computer literate with knowledge of Microsoft Office applications.Ability to maintain a high level of confidentiality.Ability to use computers for data entry.Ability to use small office equipment, including copy machines or multi-line telephone systems.Ability to use computers for data entry.Ability to use computers for word processing and/or accounting purposes.Ability to use highly technical computer applications such as GIS or CAD.Must be a non-smoker.The minimum requirements may be waived by the City Manager.Physical Requirements
:
Ability to perceive sound at normal speaking levels; express ideas through speaking accurately/loudly/quickly; use visual acuity to perform activities such as viewing a computer terminal or determining the accuracy of work; and walk from one work site to another.Ability to hear, make rational decisions and perform activities such as transcribing, viewing a computer terminal and/or extensive reading.Ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.Bending the body downward and forward by bending leg and spine.Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.Applying pressure to an object with the fingers and palm.Picking, holding, or otherwise working, primarily with the whole hand.
City of DoralHuman Resources Department
Summary of Benefits:In this summary, we are providing general information, which will be helpful to you in evaluating the City of Doral as your premier place to work. If you have questions concerning a specific item or interpretation, please feel free to contact Human Resources at (305) 593-6760.
Employment Benefits for Regular Full-Time Non-Sworn Employees:
Introductory PeriodAn introductory period for an employee is twelve (12) months for entrance, rehire, and promotional appointments. In the event the employee accepts a promotional opportunity position within the City before an initial introductory period is satisfactorily completed, the initial introductory period starts over at the time the employee begins working in the new position.
The introductory period is considered a continuation of the employment selection process. It provides the City an opportunity to observe and evaluate the capacity of the employee, which includes the employee's ability to satisfactorily perform the essential functions of his or her job; and to observe and evaluate the employee's work habits and conduct, including attendance and the employee's relationship with coworkers and superiors.
During the introductory period, the new employee and the supervisor shall evaluate employment suitability in terms of skill, knowledge, performance, and compatibility. During this period, the employee shall be given the support and resources needed to learn and demonstrate the duties and competencies required in the new position.
Absences During Introductory Period:Any cumulative absences during the introductory period in excess of ten (10) workdays will automatically extend the introductory period by the number of days absent regardless of whether the absence was with or without pay.
Holidays
The City of Doral observes 12 paid holidays per year.
New Year's DayMartin Luther King's BirthdayPresidents DayMemorial DayJuneteenthIndependence DayLabor DayColumbus DayVeterans' DayThanksgiving DayFriday after ThanksgivingChristmas Day
In addition, employees received two (2) personal days and (1) Birthday. The personal days must be used before the end of the fiscal year and the birthday must be taken within six (6) months of the birthday.
Accruals (Vacation & Sick Time)
The City of Doral has separate sick and vacation leave for non-sworn employees which is accrued on a monthly basis.
Vacation is accrued on a monthly basis depending on the years of service:
Years of Service Monthly Accruals Yearly Accrual
0-4 years 06.66 hours per month 80 hours per year
5-9 years 10.00 hours per month 120 hours per year
10-20 years 13.33 hours per month 160 hours per yearMore than 20 years 16.66 hours per month 200 hours per year
Employees may use vacation time as it is accrued.
Sick leave is earned at the rate of 8.0 hours per month for a forty (40) hour work-week. Employees may accumulate a sick time maximum 1,040 hours if on a forty (40) hour work-week.
Sick Leave Payment ProgramEmployees may sell back to the City up to a maximum of 32 hours of sick leave per year provided that the employee maintains a maximum of 80 hours of sick leave in his or her leave balance. This election is made annually at the beginning of each fiscal year by the employee and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Annual Leave Sell Back
Employees may elect payment of accrued, unused annual leave in lieu of time off. This election is made annually in the beginning of each fiscal year and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Health Care Benefits
All Healthcare benefits for all employees are effective on the first of the month following 30 days of full-time employment. The City offers HMO, POS, and High Deductible Health plans. The High Deductible Health plan comes with a Health Savings Account (HSA).
Dental PlanThe City of Doral offers a PPO dental insurance plan.
Vision Care
The City of Doral offers voluntary vision care benefits.
Life, Short-term and Long-term Disability
The City of Doral will cover your life insurance at the rate of two (2) times the employee's annual salary up to a maximum of $300,000.00. In addition, the City offers both short-term and long-term disability plans which act as income protection plans.
Retirement Benefits
Employees participate in the City's 401a retirement plan administered through Mission Square. The plan requires employees to contribute a mandatory six percent (6%) of their base pay while the City contributes twelve percent (12%) of the employee's base pay.
457 Supplemental Plan
The City of Doral has a voluntary deferred compensation pension program available through Mission Square where the employee can make contributions to their retirement. The City does not make any contributions to this plan.
Education/Tuition Reimbursement
The City offers the Educational Reimbursement Program (ERP) established to provide educational assistance to full-time employees participating in training or educational programs designed to strengthen their abilities, which in turn directly benefit the City. The City will pay the State tuition rate to its members based on the letter grade obtained for each class. Employee must be a full-time employee for 6 months in order to be eligible for this benefit.
Bereavement LeaveUpon approval of the Department Head, a full?time employee may, upon request, be granted up to three (3) working days of leave with pay in the unfortunate event of a death in his or her immediate family, or up to five (5) working days of leave with pay to attend the funeral or memorial services of an immediate family member outside the State of Florida. The employee's immediate family shall be defined as the employee's spouse, father, mother, step-parents, natural, step and adopted children, brother, sister, father-in-law, mother-in-law, grandparents, brother-in-law and sister-in-law, grandparents-in-law, registered domestic partner, and child of a registered domestic partner.
The bereavement leave must be taken consecutively, and the employee must attend the funeral of the deceased family member to be eligible for bereavement leave. If an employee needs time in excess of that provided in this policy, he or she may request accrued vacation time, sick time, or PTO with the approval of their department head. The City reserves the right to request all pertinent information including deceased relative's name, relationship of the employee to the deceased, the name and address of the funeral home, and the date of the funeral. Documentation such as a death certificate, or other documentation on the deceased may be required for approval of the leave.
Voting LeaveEmployees are encouraged to exercise their right to vote outside of their scheduled working hours. As such, all full-time employees as defined herein may be granted up to one hour of leave during polling hours in order to vote in federal, state or local elections, both primary and general elections. This time off shall be granted if it does not increase staffing cost or decrease departmental efficiency.
Employees must request time off for voting in writing or via e-mail at least five (5) business days in advance to the Department Head or designee. The request for leave must clearly state that the employee needs leave in order to vote.
**THE CITY OF DORAL DOES NOT OFFER A RELOCATION PACKAGE **
THE CITY RESERVES THE RIGHT TO AMEND, MODIFY OR TERMINATE (IN WHOLEOR IN PART) ANY OF ITS BENEFITS PROGRAMS AT ANY TIME.
Equal Opportunity EmployerThe City of Doral is an equal opportunity employer.
Smoke Free/Drug Free WorkplaceThe City of Doral maintains a smoke free and drug free workplace.
01
Do you possess at least a High School diploma or GED equivalent?
YesNo
02
Do you possess at least one (1) year of full-time experience working as a Police or Public Safety Dispatcher?
YesNo
03
This position requires the incumbent to obtain the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) certifications within a year of employment.By selecting "yes" below, you acknowledge that you understand this requirement, and will comply with this requirement if hired for the position.
YesNo
04
Are you computer literate with knowledge of Microsoft Office?
YesNo
05
Are you fluent in the English language?
YesNo
06
Do you possess a valid Florida Drivers License?
YesNo
07
I certify that I have read the job announcement in its entirety, and have attached my resume to my application.
YesNo
Required Question
$49,709.56 - $74,564.35 Annually
Location :
City of Doral, FL
Job Type:
Full Time
Job Number:
06142024
Department:
Police
Opening Date:
06/14/2024
Closing Date:
6/28/2024 5:00 PM Eastern
General Purpose
The Police Communication Operator position performs support to the Police Department. This position is part of the essential personnel classification. The role is assigned to maintain 24/7 coverage of the communication unit; therefore, duties are performed after-hours, weekends, and/or during a declared state of emergency. The Police Communication Operator performs critical duties such as: answering telephone calls, monitoring of radios, typing, word processing, data entry record keeping, filing, and front desk reception and may require the ability to perform difficult and complex clerical and administrative support work using some independent judgment, the role requires to maintain a high level of customer service during interaction with internal and external customers.
Supervision Received and Exercised
This position is classified as non-exempt, full-time position with a 40-hour work-week.
Essential Duties and Responsibilities
Essential Functions:Monitors several radio frequencies; responds to Police Officer requests as soon as possible ensuring that Police Officer safety is a priority; maintains awareness of the City location of four to seven on duty officers in the field at any given time and up to twenty Officers during holidays and special events.Responds in timely manner to a multilane telephone and TDD telephone ensuring to identify the origination location of the call, who is making the call and then what the need and/or validity of the caller is prior to dispatching an Officer(s).Records all calls; answers calls with appropriate sequenced questions and directs calls appropriately; keeps supervisor informed of calls and dispatches.Monitors three computers for Florida Crime Information Center (FCIC/NCIC), the local Dade County computer, and the Computer Aided Dispatch (CAD) confirms that all Officers are in FCIC and local Dade County computers.Logs entries accurately into FCIC for wanted or missing people, stolen or missing items or guns, and restraining orders; keeps FCIC printer supplied with paper and ribbons.Updates WIS System in county computer with Officers' schedules; enters, and maintains, all calls in the CAD system.Checks facsimile machine for correspondence; covers for other Dispatchers as requested and/or required; works a rotating shift as requested or required; maintains various logs.Accurately prepares and submits Commanders Reports in a timely manner; notifies supervisor of call-ins and assists in finding replacements for essential employees.Maintains desk worksheets and other official reports and documents. Checks to ensure all equipment used is in working order.Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.Additional Duties:
Performs related duties as assigned.Minimum Qualifications
MINIMUM EDUCATION AND TRAINING
A High school diploma or GED supplemented by one (1) year full-time experience working as a Police or Public Safety Dispatcher.Florida Crime Information Center (FCIC), National Crime Information Center (NCIC) certification required within one (1) year of employment.Must possess a valid driver license with an acceptable driving record.MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
Knowledge, Skills and Abilities:
Must be fluent in the English language. Ability to communicate in Spanish is a plus.Must be computer literate with knowledge of Microsoft Office applications.Ability to maintain a high level of confidentiality.Ability to use computers for data entry.Ability to use small office equipment, including copy machines or multi-line telephone systems.Ability to use computers for data entry.Ability to use computers for word processing and/or accounting purposes.Ability to use highly technical computer applications such as GIS or CAD.Must be a non-smoker.The minimum requirements may be waived by the City Manager.Physical Requirements
:
Ability to perceive sound at normal speaking levels; express ideas through speaking accurately/loudly/quickly; use visual acuity to perform activities such as viewing a computer terminal or determining the accuracy of work; and walk from one work site to another.Ability to hear, make rational decisions and perform activities such as transcribing, viewing a computer terminal and/or extensive reading.Ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.Bending the body downward and forward by bending leg and spine.Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.Applying pressure to an object with the fingers and palm.Picking, holding, or otherwise working, primarily with the whole hand.
City of DoralHuman Resources Department
Summary of Benefits:In this summary, we are providing general information, which will be helpful to you in evaluating the City of Doral as your premier place to work. If you have questions concerning a specific item or interpretation, please feel free to contact Human Resources at (305) 593-6760.
Employment Benefits for Regular Full-Time Non-Sworn Employees:
Introductory PeriodAn introductory period for an employee is twelve (12) months for entrance, rehire, and promotional appointments. In the event the employee accepts a promotional opportunity position within the City before an initial introductory period is satisfactorily completed, the initial introductory period starts over at the time the employee begins working in the new position.
The introductory period is considered a continuation of the employment selection process. It provides the City an opportunity to observe and evaluate the capacity of the employee, which includes the employee's ability to satisfactorily perform the essential functions of his or her job; and to observe and evaluate the employee's work habits and conduct, including attendance and the employee's relationship with coworkers and superiors.
During the introductory period, the new employee and the supervisor shall evaluate employment suitability in terms of skill, knowledge, performance, and compatibility. During this period, the employee shall be given the support and resources needed to learn and demonstrate the duties and competencies required in the new position.
Absences During Introductory Period:Any cumulative absences during the introductory period in excess of ten (10) workdays will automatically extend the introductory period by the number of days absent regardless of whether the absence was with or without pay.
Holidays
The City of Doral observes 12 paid holidays per year.
New Year's DayMartin Luther King's BirthdayPresidents DayMemorial DayJuneteenthIndependence DayLabor DayColumbus DayVeterans' DayThanksgiving DayFriday after ThanksgivingChristmas Day
In addition, employees received two (2) personal days and (1) Birthday. The personal days must be used before the end of the fiscal year and the birthday must be taken within six (6) months of the birthday.
Accruals (Vacation & Sick Time)
The City of Doral has separate sick and vacation leave for non-sworn employees which is accrued on a monthly basis.
Vacation is accrued on a monthly basis depending on the years of service:
Years of Service Monthly Accruals Yearly Accrual
0-4 years 06.66 hours per month 80 hours per year
5-9 years 10.00 hours per month 120 hours per year
10-20 years 13.33 hours per month 160 hours per yearMore than 20 years 16.66 hours per month 200 hours per year
Employees may use vacation time as it is accrued.
Sick leave is earned at the rate of 8.0 hours per month for a forty (40) hour work-week. Employees may accumulate a sick time maximum 1,040 hours if on a forty (40) hour work-week.
Sick Leave Payment ProgramEmployees may sell back to the City up to a maximum of 32 hours of sick leave per year provided that the employee maintains a maximum of 80 hours of sick leave in his or her leave balance. This election is made annually at the beginning of each fiscal year by the employee and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Annual Leave Sell Back
Employees may elect payment of accrued, unused annual leave in lieu of time off. This election is made annually in the beginning of each fiscal year and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Health Care Benefits
All Healthcare benefits for all employees are effective on the first of the month following 30 days of full-time employment. The City offers HMO, POS, and High Deductible Health plans. The High Deductible Health plan comes with a Health Savings Account (HSA).
Dental PlanThe City of Doral offers a PPO dental insurance plan.
Vision Care
The City of Doral offers voluntary vision care benefits.
Life, Short-term and Long-term Disability
The City of Doral will cover your life insurance at the rate of two (2) times the employee's annual salary up to a maximum of $300,000.00. In addition, the City offers both short-term and long-term disability plans which act as income protection plans.
Retirement Benefits
Employees participate in the City's 401a retirement plan administered through Mission Square. The plan requires employees to contribute a mandatory six percent (6%) of their base pay while the City contributes twelve percent (12%) of the employee's base pay.
457 Supplemental Plan
The City of Doral has a voluntary deferred compensation pension program available through Mission Square where the employee can make contributions to their retirement. The City does not make any contributions to this plan.
Education/Tuition Reimbursement
The City offers the Educational Reimbursement Program (ERP) established to provide educational assistance to full-time employees participating in training or educational programs designed to strengthen their abilities, which in turn directly benefit the City. The City will pay the State tuition rate to its members based on the letter grade obtained for each class. Employee must be a full-time employee for 6 months in order to be eligible for this benefit.
Bereavement LeaveUpon approval of the Department Head, a full?time employee may, upon request, be granted up to three (3) working days of leave with pay in the unfortunate event of a death in his or her immediate family, or up to five (5) working days of leave with pay to attend the funeral or memorial services of an immediate family member outside the State of Florida. The employee's immediate family shall be defined as the employee's spouse, father, mother, step-parents, natural, step and adopted children, brother, sister, father-in-law, mother-in-law, grandparents, brother-in-law and sister-in-law, grandparents-in-law, registered domestic partner, and child of a registered domestic partner.
The bereavement leave must be taken consecutively, and the employee must attend the funeral of the deceased family member to be eligible for bereavement leave. If an employee needs time in excess of that provided in this policy, he or she may request accrued vacation time, sick time, or PTO with the approval of their department head. The City reserves the right to request all pertinent information including deceased relative's name, relationship of the employee to the deceased, the name and address of the funeral home, and the date of the funeral. Documentation such as a death certificate, or other documentation on the deceased may be required for approval of the leave.
Voting LeaveEmployees are encouraged to exercise their right to vote outside of their scheduled working hours. As such, all full-time employees as defined herein may be granted up to one hour of leave during polling hours in order to vote in federal, state or local elections, both primary and general elections. This time off shall be granted if it does not increase staffing cost or decrease departmental efficiency.
Employees must request time off for voting in writing or via e-mail at least five (5) business days in advance to the Department Head or designee. The request for leave must clearly state that the employee needs leave in order to vote.
**THE CITY OF DORAL DOES NOT OFFER A RELOCATION PACKAGE **
THE CITY RESERVES THE RIGHT TO AMEND, MODIFY OR TERMINATE (IN WHOLEOR IN PART) ANY OF ITS BENEFITS PROGRAMS AT ANY TIME.
Equal Opportunity EmployerThe City of Doral is an equal opportunity employer.
Smoke Free/Drug Free WorkplaceThe City of Doral maintains a smoke free and drug free workplace.
01
Do you possess at least a High School diploma or GED equivalent?
YesNo
02
Do you possess at least one (1) year of full-time experience working as a Police or Public Safety Dispatcher?
YesNo
03
This position requires the incumbent to obtain the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) certifications within a year of employment.By selecting "yes" below, you acknowledge that you understand this requirement, and will comply with this requirement if hired for the position.
YesNo
04
Are you computer literate with knowledge of Microsoft Office?
YesNo
05
Are you fluent in the English language?
YesNo
06
Do you possess a valid Florida Drivers License?
YesNo
07
I certify that I have read the job announcement in its entirety, and have attached my resume to my application.
YesNo
Required Question