Product Marketing Content Manager_

FocusKPI is looking for a Product Marketing Content Manager for Commerce to join one of our clients, a high-tech, SaaS company.As the Product Marketing Content Manager for Commerce, you will help their product team build a better billing system for the customers and collaborate with their go-to-market team to ensure a smooth delivery of each billing-related release. This includes learning about how their cloud customers interact with billing/subscription management to help influence the product roadmap, champion the customer experience and drive release announcements as changes roll out. With the commitment to building a unified, advanced billing system for a cloud-first world, the future of client's cloud products has never been brighter. You’ll be an important part of the team to help them deliver both a customer-centric experience along with a platform that encourages product growth - ensuring a successful business transformation for all.Work Location: Remote - anywhere in the US/PST is preferredDuration: 6 months contract with potential for extension depending on your performancePay Range: $50/hr to $58/hrResponsibilities:+ Become the expert in your work stream - know your business, product, users, and competitors, and use this to help shape winning strategies and drive successful go-to-market campaigns+ Collaborate with Product teams to understand and prioritize the Commerce roadmap, and partner with UX teams to map out and improve the end-to-end customer experience+ Develop value proposition, positioning, and messaging founded on product truths and customer insights. Craft messaging to highlight the value add of new Commerce features+ Write and present strategy docs, FAQs, and other content to educate multiple audiences on complex Commerce topics+ Work with Go-To-Market counterparts to aid Sales and Partner teams with enablement resources ahead of releases+ Roll out communications about plans, programs, and releases to internal teams, partners, and

customers+ Deliver high-quality work on time by pushing on dependencies, driving alignment, and flagging risks promptly+ Triage and work to resolve any billing-related issues, and escalate to leadership when needed+ Secure strong partnerships with Product Managers, Program Managers, and all cross-functional counterpartsQualifications:+ 3+ years of experience in Product Marketing or other related fields+ Bachelor's Degree in a Business or Engineering-related field (MBA is a plus)+ Experience working closely with Product Managers and engineers to shape product outcomes+ Strong experience in content writing, email conversations. messaging, product based writing are required+ Experience working across multiple cross-functional teams and driving timely deliverables+ Experience being able to navigate through technology (learn new tools quickly), knowledge of slack and zoom+ Project management tools experience (JIRA & Confluence)+ Experience communicating complex products and system transformations to a varied audience+ Experience in triaging and resolving, and issues, incidents, and other escalations+ Strong proficiency in writing, presenting, and story-telling+ Excellent written and verbal communication+ Never-ending customer, product, and business curiosity+ Able to work quickly in a fast paced environment, can work globally with lots of different personalities and with people from all over the world (diff cultures)Thank you!FocusKPI Hiring TeamFounded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to tc.gov/ . The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.Powered by JazzHR