Arnold Machinery
SERVICE WRITER - MATERIAL HANLDING
Arnold Machinery, Glendale, Arizona, us, 85318
Job Details
Job LocationMH Phoenix West - GLENDALE, AZ
Position TypeFull Time
Job ShiftDay
Description
Service Writer / Admin (Material Handling)
Position Overview
No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing.
Essential Job FunctionsActing as a liaison between the customer and dealershipPromoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts salesWriting up, monitoring, reviewing and assisting of job closingGreet walk-in customers and take customer callsAccurately determine if machine warranty applies. Advise customers of warranty status prior to performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as warrantyReview the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries and completion deadlinesWorks with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to customerOn jobs where written authorization is not obtained prior to dispatch of mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to start of jobProcess time cards for technicians and maintain service reportsAssist Parts Manager with ordering parts, maintaining inventory control, and restocking as requiredFill in at parts counter with customer orders when necessary to maintain professional and timely response for parts inquiriesAssist Sales department with paperwork including financial documents, machine orders, etc.Non-essential Job Functions
Assure that service personnel adhere to safety, housekeeping and other company policies and procedures with the assistance of Service ManagerCompare the final invoice with the service proposal. Verify that work accomplished is to customer's expectationsAssist the Service Manager with the administration of the Service DepartmentKeeps the Service Manager currently informed on all matters of managerial importanceAssist the parts manager with administration of parts departmentOther Skills/Abilities Desired
Candidate with an ambitious and proactive attitude, and strong work ethicDetail oriented with an ability to solve problems with little direct supervisionProficiency with Microsoft Excel & WordGood mathematical proficiencyPhysical Demands and Working Conditions:
Ability to sit for extended periodsReaches to answer phonesRead paperwork, files and records on the computerCommunicates by phone and in personBends body to file various paperworkWalking and moving about on foot often through uneven terrainHears well enough to receive communication by radio, phone and in personBends body downward and forward by bending at knees or waistRemains in standing position if required to perform various functions of the jobEducation:
High School Diploma or equivalentRelated experience could be substitution for school requirementsNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Benefits offered:
Paid Sick LeavePaid VacationPaid HolidayCompany currently pays 100% of the medical premium for associates and familyDental and Vision plans401K/Roth with company matchQuarterly and Yearly Bonus programsCompany Stock received to associates with 5+ years of service
Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Arnold Machinery Participates in E-Verify
Job LocationMH Phoenix West - GLENDALE, AZ
Position TypeFull Time
Job ShiftDay
Description
Service Writer / Admin (Material Handling)
Position Overview
No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing.
Essential Job FunctionsActing as a liaison between the customer and dealershipPromoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts salesWriting up, monitoring, reviewing and assisting of job closingGreet walk-in customers and take customer callsAccurately determine if machine warranty applies. Advise customers of warranty status prior to performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as warrantyReview the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries and completion deadlinesWorks with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to customerOn jobs where written authorization is not obtained prior to dispatch of mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to start of jobProcess time cards for technicians and maintain service reportsAssist Parts Manager with ordering parts, maintaining inventory control, and restocking as requiredFill in at parts counter with customer orders when necessary to maintain professional and timely response for parts inquiriesAssist Sales department with paperwork including financial documents, machine orders, etc.Non-essential Job Functions
Assure that service personnel adhere to safety, housekeeping and other company policies and procedures with the assistance of Service ManagerCompare the final invoice with the service proposal. Verify that work accomplished is to customer's expectationsAssist the Service Manager with the administration of the Service DepartmentKeeps the Service Manager currently informed on all matters of managerial importanceAssist the parts manager with administration of parts departmentOther Skills/Abilities Desired
Candidate with an ambitious and proactive attitude, and strong work ethicDetail oriented with an ability to solve problems with little direct supervisionProficiency with Microsoft Excel & WordGood mathematical proficiencyPhysical Demands and Working Conditions:
Ability to sit for extended periodsReaches to answer phonesRead paperwork, files and records on the computerCommunicates by phone and in personBends body to file various paperworkWalking and moving about on foot often through uneven terrainHears well enough to receive communication by radio, phone and in personBends body downward and forward by bending at knees or waistRemains in standing position if required to perform various functions of the jobEducation:
High School Diploma or equivalentRelated experience could be substitution for school requirementsNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Benefits offered:
Paid Sick LeavePaid VacationPaid HolidayCompany currently pays 100% of the medical premium for associates and familyDental and Vision plans401K/Roth with company matchQuarterly and Yearly Bonus programsCompany Stock received to associates with 5+ years of service
Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Arnold Machinery Participates in E-Verify