Director Corporate Travel - Bethpage, NY

Job Summary

Based in our Bethpage, NY office, the Corporate Travel Director is primarily responsible for managing the company’s travel program and US operations. The Corporate Travel Director is a member of the Corporate Services team and oversees the Travel Management Company, travel policy, travel booking platform, and vendor relationships. This position provides insights and analytics based on travel spend, regulations and trends and will deliver high-quality, cost-efficient and internal client-focused services. This position reports to the Senior Director, Corporate Services.  

Responsibilities

• Manage all business travel relationships, such as the Travel Management Company (TMC), Online Booking Platform, Preferred Car Rental vendors, hotels, airlines, rail, ground transportation and other relevant service providers.
• Conduct quarterly and annual business reviews to review contract performance, services and savings including KPI and SLA adherence.
• Identify annual travel program goals and outline strategies to achieve them.
• Monitor, suggest and implement initiatives and services to maintain or improve the cost, quality and efficiency of current services. Develop and evaluate feasibility of new services or enhancements to existing services.
• Monitor and evolve corporate travel policies. Ensure internal compliance to the company’s policies, procedures and preferred suppliers.
• Create and update travel materials, communications, and reference aids for all travel processes.
• Responsible for oversight of travel spend. Management of virtual travel credit card and reconciliation of travel spend on monthly basis.
• Works with internal departments and external vendors to ensure the timely and accurate settlement of vendor payments and reconciliations.
• Support the management and submission of the departmental budget.
• Oversight of daily reporting and monthly unused ticket reporting and management
• Assist department with group air travel and accommodations for room blocks and/or company incentive programs including onsite support, as assigned.
• Serve as a liaison among vendors, service providers and internal clients to ensure all issues and travel escalations are monitored and resolved in a timely manner. Able to respond to inquiries outside of business hours.

Qualifications

• A bachelor’s degree or certification preferably in tourism, travel or hospitality or successful equivalent experience in travel industry
• Proficient with Concur as a travel administrator and Cvent
• Ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous)
• Strong organizational and analytical skills. Ability to identify and recommend process improvements
• Ability to work independently, manage multiple work streams and maintain an attention to detail
• Outstanding people skills and experience communicating with senior leaders
• Basic understanding of Geography
• Advanced knowledge of Microsoft software with strong Excel skills
• Salaried position requiring fluid hours that are in alignment with onsite needs and event assistance. No overtime provided
• Ability to work nights and weekends, as needed. Ability to travel, if needed