Integrated Communications Systems Manager

Monitors telecommunication operations, documentation and quality control in accordance with applicable administrative and regulatory requirements. Optimizes telecommunications systems to meet organizational needs. Manages projects and coordinates department activities including special projects. Ensure quality, schedule and budget requirements are met.EducationBachelors degree or equivalent experienceExperience5-10 years of progressive experience with the management of enterprise communications systems including PBX systems, telephony and mobile device platformsSkillsAdvanced knowledge of enterprise communications systemsSkill in oral and written communication as well as interpersonal skillsAbility to prioritize work and meet deadlinesAbility to identify risks and mitigate themCritical decision making skills in complex environmentQuality and customer service focusedLicensures, CertificationsCertification of Siemens moves, adds and changes class and 9751 switch maintenance9005 Certification, 9006,Agile, Xpressions and Spectra linkPrincipal Duties and ResponsibilitiesSupports all telecommunications equipment and services.Performs and manages the daily administration of all telecommunications and communications platforms as well as all other duties as assignedAssists in the ongoing design and implementation of existing and new communications systems including but not limited to: enterprise voice mail, call center, reporting and end user hardware platformsResolves complex telecommunications issues/problems and serves as a point of escalation in accordance with existing departmental policiesSystem optimization including: improved or new communications system utilization, analysis of metrics to assist business problem resolution and through the management of application or device user groupsManages complex communications projects from the planning and installation through productionEnd user training for all relevant telecom applications and hardware including the documentation of these system at both the administrative and end user levelTroubleshoots and resolves all technical issues with the associated communications system in a timely and appropriate manner and according to department SLA criteriaDevelops and uses test plans for changes to telecom applications that includes result analysis, problem correction, retest, and documentationCoordinate with communications vendors and provides support for all communication systems billing needsSupports organizational cybersecurity initiatives and ongoing security duties related to mobile devices including but not limited to smart phones, tablets and IoT hardware supported within the organizationAll roles must demonstrate GBMC Values:RespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others' needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyCOVID-19 VaccinationAll applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.