BambooHR
Director of Customer Marketing
BambooHR, Provo, Utah, us, 84605
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week.
Essential Job Duties:
Are you a seasoned marketing leader who knows how to drive customer engagement, retention, and advocacy? Picture yourself at BambooHR, leading a team of talented customer marketers who are focused on helping our 33,000+ customers get more value from the BambooHR platform and community. You'll strengthen our customers' connection to our brand, create opportunities for them to leverage more products, give them reasons to stick around, and build a community of BambooHR advocates. Here's a closer look at what's in-store for you:
You Will:
Collaborate across divisions to map our customer journey and create on-brand and valuable touchpoints for our 33,000 customersCreate upgrade and expansion opportunities for our expansion sales team, driving value for our customers and impacting our company's goalsDrive targeted retention and loyalty programs that increase customer retention ratesGrow and maintain the BambooHR customer community, including programs like our customer forum, advocacy program, call references, case studies, CAB and moreDive deep into our customer segmentation strategies to create meaningful personalization across the customer journeyLead and mentor a team of talented marketing professionals, fostering a culture of innovation and excellenceWhat You Need to Get the Job Done :
Experience creating a seamless and positive customer experience across all touchpointsExceptional ability to identify and create upgrade and expansion opportunities to improve lifetime valueProven track record in developing and executing customer retention strategies to reduce churnExperience managing the entire customer lifecycle in a way that improves retention and advocacyExpertise in data analysis for decision making and optimizing marketing campaignsExceptional collaboration across divisions that drives buy-in and alignment around marketing strategies and business goalsKPI-driven mindset that prioritizes activities in a way that best fulfills our mission and visionRobust leadership experience, with the ability to inspire and develop talent within the teamAbility to cultivate a collaborative, innovative, and accountable team culture.Experience working in dynamic environments with adaptability and resilience.Commitment to professional development and staying updated on industry trendsBonus points for product marketing and demand generation experienceWhat You'll Love About Us
Great Company Culture . We've been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.Make an Impact . We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.Rest and Relaxation . 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!Health
Benefits . Medical with HSA and FSA options, dental, and vision.Prepare for the Future . 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.Financial Peace University . We pay for a one year subscription and you walk away with financial savvy and a bonus.Give back . Get paid to give your time to the community: ask us about this!Educational Benefits . Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.Amazing Office Amenities . We've got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!In-Person Onboarding!
All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!Flexible Work Models . In-office, work-from-home, or hybrid, depending on position and location.#LI-Hybrid
About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software-and it turns out that people love working here too. We've been recognized as a "Best Company to Work For" and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
Essential Job Duties:
Are you a seasoned marketing leader who knows how to drive customer engagement, retention, and advocacy? Picture yourself at BambooHR, leading a team of talented customer marketers who are focused on helping our 33,000+ customers get more value from the BambooHR platform and community. You'll strengthen our customers' connection to our brand, create opportunities for them to leverage more products, give them reasons to stick around, and build a community of BambooHR advocates. Here's a closer look at what's in-store for you:
You Will:
Collaborate across divisions to map our customer journey and create on-brand and valuable touchpoints for our 33,000 customersCreate upgrade and expansion opportunities for our expansion sales team, driving value for our customers and impacting our company's goalsDrive targeted retention and loyalty programs that increase customer retention ratesGrow and maintain the BambooHR customer community, including programs like our customer forum, advocacy program, call references, case studies, CAB and moreDive deep into our customer segmentation strategies to create meaningful personalization across the customer journeyLead and mentor a team of talented marketing professionals, fostering a culture of innovation and excellenceWhat You Need to Get the Job Done :
Experience creating a seamless and positive customer experience across all touchpointsExceptional ability to identify and create upgrade and expansion opportunities to improve lifetime valueProven track record in developing and executing customer retention strategies to reduce churnExperience managing the entire customer lifecycle in a way that improves retention and advocacyExpertise in data analysis for decision making and optimizing marketing campaignsExceptional collaboration across divisions that drives buy-in and alignment around marketing strategies and business goalsKPI-driven mindset that prioritizes activities in a way that best fulfills our mission and visionRobust leadership experience, with the ability to inspire and develop talent within the teamAbility to cultivate a collaborative, innovative, and accountable team culture.Experience working in dynamic environments with adaptability and resilience.Commitment to professional development and staying updated on industry trendsBonus points for product marketing and demand generation experienceWhat You'll Love About Us
Great Company Culture . We've been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.Make an Impact . We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.Rest and Relaxation . 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!Health
Benefits . Medical with HSA and FSA options, dental, and vision.Prepare for the Future . 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.Financial Peace University . We pay for a one year subscription and you walk away with financial savvy and a bonus.Give back . Get paid to give your time to the community: ask us about this!Educational Benefits . Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.Amazing Office Amenities . We've got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!In-Person Onboarding!
All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!Flexible Work Models . In-office, work-from-home, or hybrid, depending on position and location.#LI-Hybrid
About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software-and it turns out that people love working here too. We've been recognized as a "Best Company to Work For" and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.