Hibbett Retail, Inc.
Senior Manager, Communications and Operations Support
Hibbett Retail, Inc., Birmingham, Alabama, United States, 35275
00015 Store Support Center
LE_301 Hibbett Retail, Inc.
SUMMARY
The Senior Manager, Communications and Operations Support is responsible for designing, coordinating, and communicating the store operations of the organization in the support of policies, goals, and objectives of the organization to assist stores and field management. Ensures the proper allocation and management of resources as well as the overseeing the analysis of store performance and management systems in partnership with finance. The Senior Manager, Commucications and Operations support leads store projects, analytics, and training, in partnership with HR, to promote the success of labor performance and customer engagement/satisfaction and plays a key role in keeping in-store associates informed and developing communication strategies based on how associates may be impacted by different policies, procedures, and changes at the organization that support the overall organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages and reports on operational processes and key performance indicators. Monitors and assesses store performance.Utilize communications to reinforce cultural and people initiatives including sales contests/SPIFS, performance management processes, and other key associate-focused programs.Manages the collection and analysis of operational data, customer trends, and competitive landscape in partnership with real estate, finance, and customer experience.Oversees training and customer engagement initiatives aligning projects with business objects and goals.Establishes operating policies consistent with the overarching policies and objectives of the organization and ensures their execution.Creates and implements procedures and tools to promote consistent communication and adequate information flow between the organization and the field, partnering with IT.Oversees and executes special projects and goals for store operations to develop store growth, performance, customer engagement, and other business initiatives.Collaborates and builds relationships with partners in other functional areas and vendors to evaluate and improve product offerings.Develop and implement communication and engagement strategies that accomplish organizational goals in a timely and effective manner.Drives sales growth through effective leadership, data-based decision making, directing the establishment and maintenance of consistent operations across all stores.SUPERVISORY RESPONSIBILITIES
Directly supervises a team of communications and operation support professionals invested in the growth and well-being of store operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONS
Bachelor's degree in Business Management, Finance, Supply Chain/Logistics, or a related field or equivalent experience.7+ years of operations experience, preferably in a retail environment. 3+ years of management experience.Data-driven, metric-oriented approach to managing performance and decision-making process.Thorough understanding of the retail industry and competitor's offerings and sales process/programs.Experience with growing businesses through the development and execution of plans across multiple categories and channels.Ability to apply critical thinking and problem-solving skills to multiple situations.Ability to build relationships both internally and externally.Ability to work as a leader motivating, mentoring, and developing others.Collaborative leadership style and diverse partnership abilities.REQUIRED SKILLS/ABILITIES
LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to demonstrate knowledge of generally accepted retail principles.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Hibbett's Privacy Policy
Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded.
By clicking the
Apply
button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.
LE_301 Hibbett Retail, Inc.
SUMMARY
The Senior Manager, Communications and Operations Support is responsible for designing, coordinating, and communicating the store operations of the organization in the support of policies, goals, and objectives of the organization to assist stores and field management. Ensures the proper allocation and management of resources as well as the overseeing the analysis of store performance and management systems in partnership with finance. The Senior Manager, Commucications and Operations support leads store projects, analytics, and training, in partnership with HR, to promote the success of labor performance and customer engagement/satisfaction and plays a key role in keeping in-store associates informed and developing communication strategies based on how associates may be impacted by different policies, procedures, and changes at the organization that support the overall organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages and reports on operational processes and key performance indicators. Monitors and assesses store performance.Utilize communications to reinforce cultural and people initiatives including sales contests/SPIFS, performance management processes, and other key associate-focused programs.Manages the collection and analysis of operational data, customer trends, and competitive landscape in partnership with real estate, finance, and customer experience.Oversees training and customer engagement initiatives aligning projects with business objects and goals.Establishes operating policies consistent with the overarching policies and objectives of the organization and ensures their execution.Creates and implements procedures and tools to promote consistent communication and adequate information flow between the organization and the field, partnering with IT.Oversees and executes special projects and goals for store operations to develop store growth, performance, customer engagement, and other business initiatives.Collaborates and builds relationships with partners in other functional areas and vendors to evaluate and improve product offerings.Develop and implement communication and engagement strategies that accomplish organizational goals in a timely and effective manner.Drives sales growth through effective leadership, data-based decision making, directing the establishment and maintenance of consistent operations across all stores.SUPERVISORY RESPONSIBILITIES
Directly supervises a team of communications and operation support professionals invested in the growth and well-being of store operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONS
Bachelor's degree in Business Management, Finance, Supply Chain/Logistics, or a related field or equivalent experience.7+ years of operations experience, preferably in a retail environment. 3+ years of management experience.Data-driven, metric-oriented approach to managing performance and decision-making process.Thorough understanding of the retail industry and competitor's offerings and sales process/programs.Experience with growing businesses through the development and execution of plans across multiple categories and channels.Ability to apply critical thinking and problem-solving skills to multiple situations.Ability to build relationships both internally and externally.Ability to work as a leader motivating, mentoring, and developing others.Collaborative leadership style and diverse partnership abilities.REQUIRED SKILLS/ABILITIES
LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to demonstrate knowledge of generally accepted retail principles.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Hibbett's Privacy Policy
Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett's Privacy Policy to understand how the information you provide will be utilized and safeguarded.
By clicking the
Apply
button, I acknowledge that I have read and understand the Hibbett's Privacy Policy. Further, I consent to the use of the same as my Electronic Agreement for purposes hereof. I acknowledge that I have a right to withdraw such consent at any time by contacting Hibbett.