Wolf & Badger
Store Supervisor - Ethical Fashion
Wolf & Badger, West Hollywood, California, United States, 90069
Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London and New York City and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.110 people currently located between London, Mlaga, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.
We are currently recruiting for a full-time Store Supervisor to join our store team in West Hollywood, Los Angeles.
Our retail spaces are a convergence of our mission, purpose and values and they are where the brand truly comes to life. The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales and handling relationships with customers and brands.
Please note that this role is a retail environment and will therefore include work on weekends and some public holidays. The position reports to the LA Store Manager.
Duties will include:
Brand Education, Sales, Styling & MerchandisingEducate new customers on the Wolf & Badger concept and key selling points for each of our community of brandsDevelop new and maintain existing relationships with our best customers and build book of businessProvide styling advice and drive multi-item transactionsDeliver the highest level of customer serviceEngage in visual merchandising of displays in the storeTeam ManagementOversee sales associates and manage performanceMake sure daily responsibilities/tasks are being delegated and completedTrain new retail staff members, driving improvements and motivating employees to achieve goalsOperationsComplete daily opening/closing proceduresManage stock, replenish displays and keep stockroom organizedRun sales and similar reportsTake responsibility for the store during shifts, coordinating lunches and breaksEnsure health and safety protocols are strictly followedEnsure the store is maintained and in a pristine condition at all timesWork with online customer service to match in-store stock with online customer requestsHandle myriad of additional store and online administrative tasksGet involved in other ad hoc projects as might present themselves in a high-growth companyBrand RelationsDevelop strong relationships with our brands that are stocked in-storeRespond to inquiries from the brands and assist them as needed including providing insights and feedback from customersLiaise with the head-office brands team as neededContent, Events & PR SupportWork with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social mediaWork with brands and events teams to produce and execute in-store eventsLiaise with PR team to pull items for press, influencers and stylistRequirements
Key skills and requirements for the role:
2+ years relevant retail experience, ideally within a multi-brand environment; exposure to/experience with an ecommerce or online marketplace business or retail startup is a plusSelf motivated, highly organized and with sharp attention to detailTop-notch interpersonal, verbal and written communication skillsAbility to properly prioritize and balance customer-facing, operations and other dutiesAdept at using/adopting a variety of software types, such as POS (Shopify), word processing/spreadsheets (Google Workplace), project management (Asana), communication (Slack, Zoom)Enjoy being part of a team and doing whatever it takes to help the team succeedVersatile with ability to adapt and thrive in a startup-like environmentBenefits
Benefits include:
$23.74 per hour plus a generous uncapped personal sales commission!Generous health insurance contribution with a choice of plansSignificant vacation/PTO allotment and paid safety/sick leavePaid volunteering leave, pet-ernity leave and heartbreak leaveQuarterly Wellness Wallet - to spend on products and services which are meaningful to youSubscription to yulife health and wellbeing app401k with employer matchCreative work environment at our vibrant store in West HollywoodExcellent career opportunities in a rapidly growing international businessStaff discount online and in-store across Wolf & BadgerWork in a positive organisation for people and planet. We are a certified B Corp!
Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.
We are currently recruiting for a full-time Store Supervisor to join our store team in West Hollywood, Los Angeles.
Our retail spaces are a convergence of our mission, purpose and values and they are where the brand truly comes to life. The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales and handling relationships with customers and brands.
Please note that this role is a retail environment and will therefore include work on weekends and some public holidays. The position reports to the LA Store Manager.
Duties will include:
Brand Education, Sales, Styling & MerchandisingEducate new customers on the Wolf & Badger concept and key selling points for each of our community of brandsDevelop new and maintain existing relationships with our best customers and build book of businessProvide styling advice and drive multi-item transactionsDeliver the highest level of customer serviceEngage in visual merchandising of displays in the storeTeam ManagementOversee sales associates and manage performanceMake sure daily responsibilities/tasks are being delegated and completedTrain new retail staff members, driving improvements and motivating employees to achieve goalsOperationsComplete daily opening/closing proceduresManage stock, replenish displays and keep stockroom organizedRun sales and similar reportsTake responsibility for the store during shifts, coordinating lunches and breaksEnsure health and safety protocols are strictly followedEnsure the store is maintained and in a pristine condition at all timesWork with online customer service to match in-store stock with online customer requestsHandle myriad of additional store and online administrative tasksGet involved in other ad hoc projects as might present themselves in a high-growth companyBrand RelationsDevelop strong relationships with our brands that are stocked in-storeRespond to inquiries from the brands and assist them as needed including providing insights and feedback from customersLiaise with the head-office brands team as neededContent, Events & PR SupportWork with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social mediaWork with brands and events teams to produce and execute in-store eventsLiaise with PR team to pull items for press, influencers and stylistRequirements
Key skills and requirements for the role:
2+ years relevant retail experience, ideally within a multi-brand environment; exposure to/experience with an ecommerce or online marketplace business or retail startup is a plusSelf motivated, highly organized and with sharp attention to detailTop-notch interpersonal, verbal and written communication skillsAbility to properly prioritize and balance customer-facing, operations and other dutiesAdept at using/adopting a variety of software types, such as POS (Shopify), word processing/spreadsheets (Google Workplace), project management (Asana), communication (Slack, Zoom)Enjoy being part of a team and doing whatever it takes to help the team succeedVersatile with ability to adapt and thrive in a startup-like environmentBenefits
Benefits include:
$23.74 per hour plus a generous uncapped personal sales commission!Generous health insurance contribution with a choice of plansSignificant vacation/PTO allotment and paid safety/sick leavePaid volunteering leave, pet-ernity leave and heartbreak leaveQuarterly Wellness Wallet - to spend on products and services which are meaningful to youSubscription to yulife health and wellbeing app401k with employer matchCreative work environment at our vibrant store in West HollywoodExcellent career opportunities in a rapidly growing international businessStaff discount online and in-store across Wolf & BadgerWork in a positive organisation for people and planet. We are a certified B Corp!
Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.