senior manager, Enterprise Communications (Hybrid - U.S.)

senior manager, Enterprise Communications From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Our Partner Communications team is responsible for informing, engaging and inspiring Starbucks partners (employees) in ways that support our mission, values, and impact globally, while providing end-to-end communications for our stores, Seattle support center, and regional offices. With more than 400,000 Starbucks partners around the world, we have high aspirations for the future and want to ensure our partners feel informed, engaged, and inspired for the journey ahead. As a senior communications manager, you will: Drive strategic, multi-channel employee communications campaigns that elevate our most critical brand, benefits, sustainability, community, and policy initiatives at an enterprise level. Work in a non-hierarchical manner across teams to gain a clear understanding of objectives, and effectively translate them to communication strategies. Serve as a trusted thought partner. You’ll need to be comfortable expressing and recommending your perspective with peers and senior level leaders. Serve as a content strategist. Our partners lead busy lives, and we are looking for someone who understands how they consume content and develops strategies to drive engagement. Find and amplify our best stories. Storytelling runs in our DNA, and you must have a passion for developing narratives that are rooted in Our Mission and Values, while inspiring our partners with what they need to be successful in their day-to-day roles. Understand our digital channels, audience metrics and insights, as well as events like company forums and town halls to deliver content and reinforce messages. Anticipate and plan for potential issues to mitigate risk and build understanding. What you’ll need: A deep curiosity for the Starbucks partner experience. The ideal candidate understands the right voice and tone necessary for partners, by role and audience. Ability to decode corporate speak and write brief, clear and persuasive “human” content that engages partners and reduces errors and confusion. Desire to work inclusively. You will need to encourage diversity of thought and gather feedback judiciously and know when to adjust your approach and when to follow your initial vision. Adaptability, so you can flex to meet changing priorities and lead in times of ambiguity. You will need to know when to escalate and provide the counsel needed to agree on a plan. Ability to drive creative ideas. We are looking for people who quickly tire of the status quo and are idea generators who know what it takes to execute, quickly. Natural disposition to work with urgency and limited guidance from your manager. Attention to detail as you manage multiple projects and deadlines and bring your leader/team along. A passion for servant leadership. We would love to hear from people with: At least 7 years of relevant internal and/or external communications experience. Includes experience leading integrated multi-audience, multi-channel communications plants in a fast-paced employee communications, corporate communications, agency, or campaign setting. Minimum 3 years managing cross-functional teams towards effective communications outcomes Minimum 2 years advising leaders on communications strategy and driving plan alignment Experience managing a small team, or agency (preferred, but not required) Writing, presentation, verbal communication, and negotiation skills. Join us and inspire with every cup. Apply today! As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA (Deferred Action for Childhood Arrival) reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.