City of Albuquerque, NM
Communication Center Specialist
City of Albuquerque, NM, Albuquerque, New Mexico, United States, 87101
Salary :
$40,414.40 - $44,616.00 Annually
Location :
Albuquerque, NM
Job Type:
Full Time
Job Number:
2500024
Department:
General Services Department
Division:
GS-Security
Opening Date:
07/08/2024
Closing Date:
7/22/2024 11:59 PM Mountain
Bargaining Unit:
CL
Position Summary
Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED;
and
Three (3) years general office experience;
and
To include
one (1) year radio dispatching or two-way radio operation experience.
ADDITIONAL REQUIREMENTS:
Dependent on position may require a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty-five (25) net WPM. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102; NM Workforce Connection, 4061 Ridge Rock Rd SE, Rio Rancho, NM 87124;
OR
NM Workforce Connection, 121 Don Diego St SE, Los Lunas, NM 87031.Preferred Knowledge
PREFERRED KNOWLEDGE:Basic operations, services and activities of a communications dispatch programFederal Communications Commission (FCC) established rules and regulationsEnglish usage, spelling, grammar and punctuationCommunications equipmentModern office procedures, methods and equipment including computersMethods, techniques and software used to route and track incoming calls and requestsPertinent Federal, State and local laws, codes and regulationsPreferred Skills & Abilities
Operate various forms of communications equipmentRespond to emergency situations quickly and calmly and in accordance with department policies and proceduresEvaluate and prioritize assignments, work on multiple assignments simultaneously under pressureRoute requests for service to appropriate personnelMaintain records, files and logsInterpret and explain City policies and proceduresType at a speed necessary for successful job performanceRespond to requests and inquiries from the general publicUnderstand and follow oral and written instructionsCommunicate clearly and conciselyPerform the essential functions of the job with or without reasonable accommodationOperate office equipment including computers and supporting word processing and spreadsheet applicationsEstablish and maintain effective working relationships with those contacted in the course of work
City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
No High School DiplomaHigh School Diploma or GEDNon/degree accreditedAssociatesBachelorsMastersJuris DoctorateDoctorate
02
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
No experience1 to less than 6 months6 to less than 12 months1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years to less than 11 years11 years to less than 12 years12 years to less than 13 years13 or more years
03
Do you possess at least one (1) year of radio dispatching and/or two-way radio operation experience?
YesNo
Required Question
$40,414.40 - $44,616.00 Annually
Location :
Albuquerque, NM
Job Type:
Full Time
Job Number:
2500024
Department:
General Services Department
Division:
GS-Security
Opening Date:
07/08/2024
Closing Date:
7/22/2024 11:59 PM Mountain
Bargaining Unit:
CL
Position Summary
Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.
This is a safety sensitive position subject to random drug/alcohol testing.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
High school diploma or GED;
and
Three (3) years general office experience;
and
To include
one (1) year radio dispatching or two-way radio operation experience.
ADDITIONAL REQUIREMENTS:
Dependent on position may require a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty-five (25) net WPM. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102; NM Workforce Connection, 4061 Ridge Rock Rd SE, Rio Rancho, NM 87124;
OR
NM Workforce Connection, 121 Don Diego St SE, Los Lunas, NM 87031.Preferred Knowledge
PREFERRED KNOWLEDGE:Basic operations, services and activities of a communications dispatch programFederal Communications Commission (FCC) established rules and regulationsEnglish usage, spelling, grammar and punctuationCommunications equipmentModern office procedures, methods and equipment including computersMethods, techniques and software used to route and track incoming calls and requestsPertinent Federal, State and local laws, codes and regulationsPreferred Skills & Abilities
Operate various forms of communications equipmentRespond to emergency situations quickly and calmly and in accordance with department policies and proceduresEvaluate and prioritize assignments, work on multiple assignments simultaneously under pressureRoute requests for service to appropriate personnelMaintain records, files and logsInterpret and explain City policies and proceduresType at a speed necessary for successful job performanceRespond to requests and inquiries from the general publicUnderstand and follow oral and written instructionsCommunicate clearly and conciselyPerform the essential functions of the job with or without reasonable accommodationOperate office equipment including computers and supporting word processing and spreadsheet applicationsEstablish and maintain effective working relationships with those contacted in the course of work
City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
01
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
No High School DiplomaHigh School Diploma or GEDNon/degree accreditedAssociatesBachelorsMastersJuris DoctorateDoctorate
02
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.
No experience1 to less than 6 months6 to less than 12 months1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years to less than 8 years8 years to less than 9 years9 years to less than 10 years10 years to less than 11 years11 years to less than 12 years12 years to less than 13 years13 or more years
03
Do you possess at least one (1) year of radio dispatching and/or two-way radio operation experience?
YesNo
Required Question