Service Writer

Service DepartmentAssist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department's daily operation within the dealership.Job ResponsibilitiesFields internal and external customer inquiries to the Service DepartmentOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoicedMaintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service ManagerMaintains Service Department filing and recordsUpdates customer profiles using equipment, hours, or other information from the customer work ordersAssist in answering service phone callsMaintains accessories and supplies and prepares replacement ordersMay prepare Service Technician efficiency reports and other reports as neededMay process warranty and/or product improvement claims including the computation of charges, submission and follow-upOther related duties as instructed by managementBasic knowledge of accounting practicesAbility to use standard desktop load applications such as Microsoft Office and internet functionsKnowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredMechanically inclinedHigh School Diploma or equivalent experienceJob RequirementsReports To:Service Manager / Site ManagerSupervises:Noneby Jobble