Municipal Emergency Services (MES)
SERVICE WRITER
Municipal Emergency Services (MES), Las Cruces, New Mexico, United States, 88005
Fire Apparatus Service Writer
The Fire Apparatus Service Writer manages and coordinates the maintenance, repair, and service of fire apparatus and related equipment. This role involves scheduling service appointments, preparing work orders, communicating with technicians, and ensuring that all maintenance activities are documented accurately. The Service Writer serves as a liaison between the fire department and maintenance personnel to ensure that all fire apparatus is in optimal working condition.
Special emphasis will be placed on working closely with our customers, field management, sales reps, and service teams via technology-based assets to ensure that we provide the ultimate customer experience that maximizes profits, focusing on efficiencies and effective service. This is an onsite position in our Las Cruces, NM, facility.
Essential Job Functions:Schedule and coordinate maintenance and repair services for fire apparatus and equipment.Prepare detailed work orders and ensure all necessary information is included.Assign work orders to appropriate technicians and monitor progress.Serve as the primary point of contact between fire department personnel and maintenance staff.Communicate service needs, status updates, and completion timelines to relevant parties.Provide clear and accurate information to technicians regarding service requirements.•Maintain accurate records of all maintenance and repair activities.
•Ensure that all work orders are completed and filed appropriately.
•Document any parts and materials used in repairs and maintenance.
•Inspect completed work to ensure it meets department standards and safety regulations.
•Identify any recurring issues and recommend solutions to prevent future occurrences.
•Ensure that all fire apparatus is compliant with applicable regulations and standards.
•Monitor inventory levels of parts and supplies.
•Order necessary parts and materials in a timely manner.
•Track usage of parts and maintain accurate inventory records.
Provide excellent customer service to fire department personnel.Address any concerns or complaints related to maintenance and repairs.Ensure that all service requests are handled promptly and efficiently.Provide technical assistance and guidance to technicians as needed.Stay updated on the latest maintenance techniques and technologies for fire apparatus.Attend training sessions and workshops to enhance technical knowledge and skills.Requirements
Required Qualifications and Skills:
High school diploma or equivalentTechnical training or certification in automotive or heavy equipment maintenance is preferred.1-3 years of experience in customer service, operations, or a related field.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Experience with CRM software and ERP systems (e.g. NetSuite)Knowledge of service management software (e.g. FieldAware).Strong customer focus and a commitment to delivering high-quality service.Experience in developing and implementing customer service strategies.Strong troubleshooting abilities.Capability to handle and resolve escalated service issues.Excellent written and verbal communication.Ability to communicate technical information to non-technical stakeholders.Ability to manage multiple tasks and priorities effectively.Strong time management skills.Ability to work collaboratively with cross-functional teams.Strong organizational and multitasking abilities.Excellent interpersonal skills.Knowledge of fire apparatus maintenance and repair procedures is preferred.Ability to read and interpret technical manuals and schematics.Physical Requirements:
Ability to work in various environmental conditions, including exposure to loud noises, fumes, and hazardous materials.Capability to lift and carry heavy objects and equipment as needed.Physical stamina to stand, walk, and perform manual tasks for extended periods.Pay and Benefits:
Hourly Rate based on experience401(k) with matchingTen Paid Holidays AnnuallyDental InsuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceEmployee rewards and recognition program
About Us
Established in 2001, Municipal Emergency Services, Inc. (MES) is the nation's largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.
Additional Information
MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.
The Fire Apparatus Service Writer manages and coordinates the maintenance, repair, and service of fire apparatus and related equipment. This role involves scheduling service appointments, preparing work orders, communicating with technicians, and ensuring that all maintenance activities are documented accurately. The Service Writer serves as a liaison between the fire department and maintenance personnel to ensure that all fire apparatus is in optimal working condition.
Special emphasis will be placed on working closely with our customers, field management, sales reps, and service teams via technology-based assets to ensure that we provide the ultimate customer experience that maximizes profits, focusing on efficiencies and effective service. This is an onsite position in our Las Cruces, NM, facility.
Essential Job Functions:Schedule and coordinate maintenance and repair services for fire apparatus and equipment.Prepare detailed work orders and ensure all necessary information is included.Assign work orders to appropriate technicians and monitor progress.Serve as the primary point of contact between fire department personnel and maintenance staff.Communicate service needs, status updates, and completion timelines to relevant parties.Provide clear and accurate information to technicians regarding service requirements.•Maintain accurate records of all maintenance and repair activities.
•Ensure that all work orders are completed and filed appropriately.
•Document any parts and materials used in repairs and maintenance.
•Inspect completed work to ensure it meets department standards and safety regulations.
•Identify any recurring issues and recommend solutions to prevent future occurrences.
•Ensure that all fire apparatus is compliant with applicable regulations and standards.
•Monitor inventory levels of parts and supplies.
•Order necessary parts and materials in a timely manner.
•Track usage of parts and maintain accurate inventory records.
Provide excellent customer service to fire department personnel.Address any concerns or complaints related to maintenance and repairs.Ensure that all service requests are handled promptly and efficiently.Provide technical assistance and guidance to technicians as needed.Stay updated on the latest maintenance techniques and technologies for fire apparatus.Attend training sessions and workshops to enhance technical knowledge and skills.Requirements
Required Qualifications and Skills:
High school diploma or equivalentTechnical training or certification in automotive or heavy equipment maintenance is preferred.1-3 years of experience in customer service, operations, or a related field.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).Experience with CRM software and ERP systems (e.g. NetSuite)Knowledge of service management software (e.g. FieldAware).Strong customer focus and a commitment to delivering high-quality service.Experience in developing and implementing customer service strategies.Strong troubleshooting abilities.Capability to handle and resolve escalated service issues.Excellent written and verbal communication.Ability to communicate technical information to non-technical stakeholders.Ability to manage multiple tasks and priorities effectively.Strong time management skills.Ability to work collaboratively with cross-functional teams.Strong organizational and multitasking abilities.Excellent interpersonal skills.Knowledge of fire apparatus maintenance and repair procedures is preferred.Ability to read and interpret technical manuals and schematics.Physical Requirements:
Ability to work in various environmental conditions, including exposure to loud noises, fumes, and hazardous materials.Capability to lift and carry heavy objects and equipment as needed.Physical stamina to stand, walk, and perform manual tasks for extended periods.Pay and Benefits:
Hourly Rate based on experience401(k) with matchingTen Paid Holidays AnnuallyDental InsuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceEmployee rewards and recognition program
About Us
Established in 2001, Municipal Emergency Services, Inc. (MES) is the nation's largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.
Additional Information
MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.