Milestone Technologies
Crisis Communications Specialist III
Milestone Technologies, Washington, District of Columbia, us, 20022
Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
We are looking for an independent, highly skilled and experienced communicator with strong verbal and written communication skills, with the ability to take complex information and communicate it clearly, concisely, and accurately without relying on technical or corporate jargon. Possess cross-functional perspective with the ability link the organization's managers, departments, goals, services, and employees as a communication liaison.
The Crisis Communications Specialist is responsible for the development and implementation of FCS communications for all regions. This role will report to the FCS Director. The Crisis Communications Specialist will be responsible for communication strategies, plans and execution, content creation and review, crisis communications, and maintaining the FCS communications archive and various relevant documentation.
Please note that due to the nature of this position, it is the expectation that this role will be Wednesday- Sunday with an on-call (nights & weekends) schedule.
How You Will Make an Impact:
Provides real-time communications support in response to global crises.
Develops communication plans and scenario playbooks relating to current events and crises with potential business impacts.
Provides strategic guidance on communications approach relating to reputational impacts and employee experiences.
Assist with stakeholder management and collaborate with global cross functional partners to align on communication goals, channel strategy, and messaging.
Partner with internal and external communications teams to develop both proactive and reactive communications strategies.
Develop and execute internal communication strategies that inform, connect, and engage employees and generate meaningful conversations
Identify audiences and communications channels and tailor messaging with the appropriate tone and content
Manage and lead projects received by the FCS team from cross-functional teams
Execute new Communications project scopes and initiatives for teams, tracking and monitoring and action items accordingly
Build partnerships with internal stakeholders and corporate communication teams to develop internal communications in advance of organizational initiatives and announcements
Assist the team across the full spectrum of communications, including executive / leadership communications, crisis communications, general awareness communications
Work in a variety of communications platforms: social media, emails, video, wiki, digital signage, etc.
Work closely with the Communications Manager to support communications and additional initiatives where needed
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
Write concise documentation including but not limited to the following: knowledge base, Wiki, processes, best practices, communications, and presentations
Advise various Global Security teams on communications strategies, content development, and audience needs
Identify intersection points across multiple projects and teams to maximize efforts and consolidate communication to reduce communication noise
Create internal forms to collect information and kick-off internal tracking process for new project requests.
Write and simplify processes and procedures into understandable language, workflows, and instructions
Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards
Maintain working knowledge of other industry-standard platforms
Be available 24/7 to respond to global crises
What You Will Need to Succeed:
3-5 years of experience as a Communications Specialist, Crisis Communications and/or Technical Writer
Proficient in MS Suites to include Excel, Outlook, Word, and PowerPoint
Editorial, copywriting, and/or analytics experience
2 years of experience with CAD, HTML, and wiki a plus
Tableau experience a plus
Direct project and process management experience
Bachelor's degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields
Ability to quickly learn and master new technology
Experience with document management and/or information architecture
Direct project and process management experience; ability to accomplish assignments and responsibilities
CompensationEstimated Pay Range: $91000.00 - $107000.00/Yr. USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
We are looking for an independent, highly skilled and experienced communicator with strong verbal and written communication skills, with the ability to take complex information and communicate it clearly, concisely, and accurately without relying on technical or corporate jargon. Possess cross-functional perspective with the ability link the organization's managers, departments, goals, services, and employees as a communication liaison.
The Crisis Communications Specialist is responsible for the development and implementation of FCS communications for all regions. This role will report to the FCS Director. The Crisis Communications Specialist will be responsible for communication strategies, plans and execution, content creation and review, crisis communications, and maintaining the FCS communications archive and various relevant documentation.
Please note that due to the nature of this position, it is the expectation that this role will be Wednesday- Sunday with an on-call (nights & weekends) schedule.
How You Will Make an Impact:
Provides real-time communications support in response to global crises.
Develops communication plans and scenario playbooks relating to current events and crises with potential business impacts.
Provides strategic guidance on communications approach relating to reputational impacts and employee experiences.
Assist with stakeholder management and collaborate with global cross functional partners to align on communication goals, channel strategy, and messaging.
Partner with internal and external communications teams to develop both proactive and reactive communications strategies.
Develop and execute internal communication strategies that inform, connect, and engage employees and generate meaningful conversations
Identify audiences and communications channels and tailor messaging with the appropriate tone and content
Manage and lead projects received by the FCS team from cross-functional teams
Execute new Communications project scopes and initiatives for teams, tracking and monitoring and action items accordingly
Build partnerships with internal stakeholders and corporate communication teams to develop internal communications in advance of organizational initiatives and announcements
Assist the team across the full spectrum of communications, including executive / leadership communications, crisis communications, general awareness communications
Work in a variety of communications platforms: social media, emails, video, wiki, digital signage, etc.
Work closely with the Communications Manager to support communications and additional initiatives where needed
Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
Write concise documentation including but not limited to the following: knowledge base, Wiki, processes, best practices, communications, and presentations
Advise various Global Security teams on communications strategies, content development, and audience needs
Identify intersection points across multiple projects and teams to maximize efforts and consolidate communication to reduce communication noise
Create internal forms to collect information and kick-off internal tracking process for new project requests.
Write and simplify processes and procedures into understandable language, workflows, and instructions
Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards
Maintain working knowledge of other industry-standard platforms
Be available 24/7 to respond to global crises
What You Will Need to Succeed:
3-5 years of experience as a Communications Specialist, Crisis Communications and/or Technical Writer
Proficient in MS Suites to include Excel, Outlook, Word, and PowerPoint
Editorial, copywriting, and/or analytics experience
2 years of experience with CAD, HTML, and wiki a plus
Tableau experience a plus
Direct project and process management experience
Bachelor's degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields
Ability to quickly learn and master new technology
Experience with document management and/or information architecture
Direct project and process management experience; ability to accomplish assignments and responsibilities
CompensationEstimated Pay Range: $91000.00 - $107000.00/Yr. USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.