Hoover & Strong
Order Fulfilment Coordinator, Gemstone Department (ONSITE)
Hoover & Strong, Richmond, Virginia, United States, 23214
Order Fulfilment Coordinator, Gemstone Department (ONSITE)
Hourly Rate: $19 to $21
Position Overview:
Hoover and Strong is expanding its Gemstone/ Diamond Room Team! This is a fast-paced hands-on position that involves processing Diamonds and Gemstones, helping our Diamond Customers, and evaluating Diamonds for our Harmony Diamond Auctions.
Job Responsibilities:
Weekly (90%)
Receiving and logging incoming packages and process vendor memo returns checking for accuracy and documenting errors
Fulfilling die struck bands, cast products and laboratory certificates and scan applicable paperwork into Rhodium drive
Monitoring Diamond Memos with customers to ensure timely returns and invoicing
Accurately process diamond credits and fill customer stone orders in GUI
Communicate with vendors daily to update status on memo diamonds and returns to maintain customer stones inventory
Inspect, measure, and record all stones including melee, center stones, and special-order items accurately
Consistently punctual - less than 3 unapproved absences in past 12 months. Tardies and/or early departures are infrequent and preapproved. Works OT and weekends as needed.
Understands established policies and procedures by consistently adhering to them. Does not repeatedly ask policy/procedure questions that can be found in the Handbook (3x per year). Maintains high ethics. Is respectful and honest. Is caring, friendly and willing to share knowledge and expertise. Maintains adaptability and seeks new and creative solutions. Accepts responsibility for work, community, and environment. Strives for high quality in all that we do.
Wears metal free clothing, shows badge, always clocks in/out. Knows and follows the security rules. Badge is available and visible every day,
Other duties as assigned.
Monthly (10%)
Participates in monthly inventory
Qualifications:
High School Diploma or GED
Diamond or jewelry related experience preferred
Customer Service experience required
Exceptional attention to detail with strong organizational skills
Reliable and punctual; shows up for all scheduled work shifts.
Requires Excellent verbal and written communication abilities - essential to the position
Able to use & read measuring instruments (i.e. rulers, gauges, etc.)
Essential Physical/Environmental Requirements:
May be required to perform specific tasks that involve standing, bending, lifting, pushing, pulling, squatting or kneeling.
Must be able to lift with or without mechanical aids on a recurring basis (up to 45 lbs.)
Finger dexterity and both gross and fine manipulation.
Comprehension of training forms such as Standard Operating Procedures.
Comprehension of orders and ability to answer questions regarding orders to customers.
Must have 20/20 distance vision with or without the use of aids such as glasses or contact lenses.
Hoover & Strong is a 110-year-old, family-owned jewelry manufacturer and refiner that makes over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our team of 90 dedicated coworkers have created a family-oriented work environment that encourages sharing of ideas and responsible practices in a Lean Manufacturing factory. Our work ethic is strong. We provide high-quality products and professional services in a comfortable, casual, non-corporate atmosphere with respect and appreciation for one another.
Our comprehensive benefits package includes:
One month Paid Time Off - 14 days (pro-rated first year) + 9 paid holidays
Company contribution to your Medical and Dental plans
Eligibility for 401k, with Company Profit Sharing contributions
Company paid Life Insurance
Voluntary Vision and Supplemental Insurance Available
Performance bonuses and Spot Awards
Monthly luncheons, cookouts and other fun activities
Week days only, no shift work
All applicants must complete the online application. We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy and no cell phones.
Hoover & Strong, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.All applicants must complete the online application. We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy and no cell phones.
Hourly Rate: $19 to $21
Position Overview:
Hoover and Strong is expanding its Gemstone/ Diamond Room Team! This is a fast-paced hands-on position that involves processing Diamonds and Gemstones, helping our Diamond Customers, and evaluating Diamonds for our Harmony Diamond Auctions.
Job Responsibilities:
Weekly (90%)
Receiving and logging incoming packages and process vendor memo returns checking for accuracy and documenting errors
Fulfilling die struck bands, cast products and laboratory certificates and scan applicable paperwork into Rhodium drive
Monitoring Diamond Memos with customers to ensure timely returns and invoicing
Accurately process diamond credits and fill customer stone orders in GUI
Communicate with vendors daily to update status on memo diamonds and returns to maintain customer stones inventory
Inspect, measure, and record all stones including melee, center stones, and special-order items accurately
Consistently punctual - less than 3 unapproved absences in past 12 months. Tardies and/or early departures are infrequent and preapproved. Works OT and weekends as needed.
Understands established policies and procedures by consistently adhering to them. Does not repeatedly ask policy/procedure questions that can be found in the Handbook (3x per year). Maintains high ethics. Is respectful and honest. Is caring, friendly and willing to share knowledge and expertise. Maintains adaptability and seeks new and creative solutions. Accepts responsibility for work, community, and environment. Strives for high quality in all that we do.
Wears metal free clothing, shows badge, always clocks in/out. Knows and follows the security rules. Badge is available and visible every day,
Other duties as assigned.
Monthly (10%)
Participates in monthly inventory
Qualifications:
High School Diploma or GED
Diamond or jewelry related experience preferred
Customer Service experience required
Exceptional attention to detail with strong organizational skills
Reliable and punctual; shows up for all scheduled work shifts.
Requires Excellent verbal and written communication abilities - essential to the position
Able to use & read measuring instruments (i.e. rulers, gauges, etc.)
Essential Physical/Environmental Requirements:
May be required to perform specific tasks that involve standing, bending, lifting, pushing, pulling, squatting or kneeling.
Must be able to lift with or without mechanical aids on a recurring basis (up to 45 lbs.)
Finger dexterity and both gross and fine manipulation.
Comprehension of training forms such as Standard Operating Procedures.
Comprehension of orders and ability to answer questions regarding orders to customers.
Must have 20/20 distance vision with or without the use of aids such as glasses or contact lenses.
Hoover & Strong is a 110-year-old, family-owned jewelry manufacturer and refiner that makes over 30,000 eco-friendly and responsibly sourced jewelry products, all made in the USA. Our team of 90 dedicated coworkers have created a family-oriented work environment that encourages sharing of ideas and responsible practices in a Lean Manufacturing factory. Our work ethic is strong. We provide high-quality products and professional services in a comfortable, casual, non-corporate atmosphere with respect and appreciation for one another.
Our comprehensive benefits package includes:
One month Paid Time Off - 14 days (pro-rated first year) + 9 paid holidays
Company contribution to your Medical and Dental plans
Eligibility for 401k, with Company Profit Sharing contributions
Company paid Life Insurance
Voluntary Vision and Supplemental Insurance Available
Performance bonuses and Spot Awards
Monthly luncheons, cookouts and other fun activities
Week days only, no shift work
All applicants must complete the online application. We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy and no cell phones.
Hoover & Strong, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.All applicants must complete the online application. We cannot accept resumes without the online application. Candidates must pass an extensive background check, credit, criminal and drug screen; in addition, all candidates must be willing to adhere to a metal-free dress code policy and no cell phones.