University of California San Francisco
Clinical Communications Analyst
University of California San Francisco, San Francisco, California, United States, 94199
Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Under the general supervision of the Clinical Communications Manager, this position is responsible for providing leadership and technical expertise in the development and support of clinical communications primarily at UCSF Health Campuses. This position will work closely with various teams in order to provide best in class service to Clinical Communications users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with other groups in IT and clinical operations. Position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst III. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
This position will work closely with various teams in order to provide best-in-class service to Clinical Communications users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This is a hybrid position.
Lead with resolving/troubleshooting issues (help pull log files, replicate, document).Lead with escalations to the appropriate Customer or vendor contact.Lead with escalation of issues regarding network or servers to the appropriate customer contact.Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations.Lead and support new project development, including systems analysis, planning and preparation, testing and implementation, and client coordination as needed.Develop, support, and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.Lead interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.Assign, plan, manage, and complete tasks with minimal supervision and coordinate multiple assignments concurrently.Troubleshoot problems end-to-end, identifying potential root causes, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support.Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systemsWork with clinical and application stakeholders in developing specifications for new interfaces.Test and provide quality control for implementation of patches, upgrades, and interfaces.Meet weekly with the Clinical Communication Manager to prioritize workloadLead efforts to streamline processes and interaction between various systemsAll other duties as may be assigned.The final salary and offer components are subject to additional approvals based on UC policy.To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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If you think you are the right match for the following opportunity, apply after reading the complete description.
Under the general supervision of the Clinical Communications Manager, this position is responsible for providing leadership and technical expertise in the development and support of clinical communications primarily at UCSF Health Campuses. This position will work closely with various teams in order to provide best in class service to Clinical Communications users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with other groups in IT and clinical operations. Position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst III. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
This position will work closely with various teams in order to provide best-in-class service to Clinical Communications users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This is a hybrid position.
Lead with resolving/troubleshooting issues (help pull log files, replicate, document).Lead with escalations to the appropriate Customer or vendor contact.Lead with escalation of issues regarding network or servers to the appropriate customer contact.Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations.Lead and support new project development, including systems analysis, planning and preparation, testing and implementation, and client coordination as needed.Develop, support, and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.Lead interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.Assign, plan, manage, and complete tasks with minimal supervision and coordinate multiple assignments concurrently.Troubleshoot problems end-to-end, identifying potential root causes, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support.Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systemsWork with clinical and application stakeholders in developing specifications for new interfaces.Test and provide quality control for implementation of patches, upgrades, and interfaces.Meet weekly with the Clinical Communication Manager to prioritize workloadLead efforts to streamline processes and interaction between various systemsAll other duties as may be assigned.The final salary and offer components are subject to additional approvals based on UC policy.To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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