Video Services Supervisor

How to ApplyPlease include a cover letter on the first page of your resume and provide context for how your experience applies to this position.SummaryYou will oversee a team responsible for video services in support of classes and events, participating in the development of the teams strategic goals with an eye toward continuous improvement. You will coordinate with different teams to ensure agreement on objectives and participate in cross-functional projects.This position is onsite at the University of Michigans Central Campus in Ann Arbor.You will report to the Manager of Sight and Sound Operations within LSA Technology Services.Who We AreThe LSA Technology Services team partners with students, faculty, staff and other members of the LSA community to leverage technology and integrated solutions. We provide a broad range of services and skills to advocate for members of the LSA community and help them achieve their strategic goals. As a team we have agreed on 7 core values:Learn what is important to othersSeek to understand and be understoodBe a lifelong explorerWe do what we say we are going to doWeve got your backStronger togetherFind joy, dailyWhy Work at Michigan?Being part of something greater, of serving a larger mission of discovery and care thats the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. Its adding a purpose to your profession. Work at Michigan and become a victor for the greater good.Benefits at the University of MichiganIn addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:Generous time offA retirement plan that provides two-for-one matching contributions with immediate vestingMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expensesResponsibilities Leadership and Oversight:Provide strategic leadership for the video services team, ensuring the delivery of high-quality video support for classes, events, and projects.Oversee all aspects of video services operations including video conferencing, Zoom meetings and webinars, lecture recording services, streaming services, live video production, and other related activities.Team Management and Development:Supervise and mentor a diverse team of video services professionals, fostering a collaborative and efficient work environment.Conduct performance evaluations, facilitate professional development opportunities, and manage staffing needs, including hiring and training new team members.Service Improvement and Innovation:Continuously evaluate the effectiveness of existing video services and seek out opportunities for service enhancement and innovation.Stay abreast of industry trends and emerging technologies to drive the evolution of video service offerings.Project Participation and Collaboration:Play an active role in cross-functional projects, contributing to initiatives that impact the video services team as well as the wider organization.Collaborate with academic departments, IT, communications, and other teams to coordinate video service needs and ensure seamless integration of services across various platforms.Quality Assurance and Customer Support:Promote procedures that guarantee a high standard of service delivery and operational excellence.Ensure excellent customer service is provided to all partners, including faculty, staff, students, and external clients.Resolve complex issues and provide guidance on the use of video technologies to enhance teaching, learning, and event experiences.Required Qualifications Supervisory/management experience3 years experience operating complex audio-visual and computer-based technologies3 years experience operating video and data projection systems and media control systemsPhysical Requirements:Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weight up to 50lbs (frequency of working with the maximum weight may be up to several times a month)Travel between buildings during inclement weatherMove cart-based equipment between buildingsWork in enclosed spaces in the vicinity of numerous electronic componentsNavigate in enclosed spaces in the vicinity of numerous electronic componentsNavigate to and from work spaces accessible only by stairsAbility to sharply focus projected images close up or from distances up to 200 feetCommunicate with instructors, students, and others with rapid accurate response to spoken directionsAdditional InformationAs one of the worlds great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei.To learn more about LSAs Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.Mission StatementThe mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.Background ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.U-M EEO/AA StatementThe University of Michigan is an equal opportunity/affirmative action employer.

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