Metro Nashville Government
Emergency Telecommunications Supervisor-Dept. of Emergency Communications
Metro Nashville Government, Nashville, Tennessee, United States, 37247
Emergency Telecommunications Supervisor-Dept. of Emergency Communications
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Emergency Telecommunications Supervisor-Dept. of Emergency Communications
Salary
$77,082.64 Annually
Location
Nashville, TN
Job Type
Full-Time Civil Service
Job Number
25004E
Department
Department of Emergency Communications
Opening Date
07/16/2024
Closing Date
7/23/2024 11:59 PM Central
Description
Benefits
Questions
Position Description
The Emergency Telecommunications Supervisor is responsible for supervising and coordinating activities of personnel receiving and dispatching emergency calls or requests for emergency services at the Department of Emergency Communications Center. Employees in this position also assists the Emergency Telecommunications Manager(s) with management, supervision, and operations of Department of Emergency Communications Center.
At the Department of Emergency Communications, our vision is to be an innovative, dynamic, and engaged Center, with capable and empowered team members collaborating with internal and external partners to accomplish our mission. In carrying out our mission, our members will engage with empathy, efficiency, and professionalism:
each citizen and visitor to Metro Nashville experiencing an emergency
each public safety responder with whom we coordinate to help
each member of our team in appreciation of the important work we do each day
If you are looking for a challenging position with a competitive salary and great benefits, this could be the end of your search.
Typical Duties
Performs various supervisory duties.
Assigns and reviews work of Emergency Telecommunications Officers and Emergency Telecommunications Trainers.
Approves leave requests.
Counsels with and corrects employees as needed.
Evaluates employee performance.
Trains and/or establishes training requirements for employees.
Performs various administrative duties.
Reviews telephone traffic data to determine assignment of resources.
Interprets rules, policies, and procedures for staff members.
Assists in developing and providing basic and in-service training for Communications Personnel.
Assists Emergency Telecommunications Manager.
Conducts tours of Emergency Communication Center as required.
Processes complaint results by reviewing and recommending any action to be taken for final disposition.
Conducts visual inspections of communications equipment.
Implements departmental and/or divisional policies and procedures.
Recommends staff improvements where necessary.
Writes reports and maintains records.
Attends training sessions and re-certification programs as required.
Minimum Qualifications
High School Diploma and four (4) years experience in emergency communications.
For the purpose of the recruitment, education will be considered in lieu of experience
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Must attend supervisory training within six months of working in this classification.
LICENSES/CERTIFICATIONS REQUIRED:
National Crime Information Center (NCIC) Query Certification
Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification
Emergency Medical Dispatching (EMD) Certification
Cardio Pulmonary Resuscitation (CPR) Certification
Emergency Fire Dispatch (EFD) Certification
Optional licenses based on specific job assignment:
Registered Public Safety Leader (RPL) Certification (APCO)
Center Management Certification Program completion (NENA)
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
01
What is the highest level of education you have completed?
No diploma
High School Diploma or equivalent
Associate's Degree
Bachelor's Degree
Master's Degree
02
How may years of experience do you have in emergency communications?
No Experience
1 year
2 years
3 years
4 years
5 years or more
03
Briefly describe your experience in emergency communications. If none, type N/A.
04
Do you have any supervisory experience? if so, is that experience in emergency communications? Describe. If none, type N/A.
05
Select all certifications you currently hold:
National Crime Information Center (NCIC) Query
Association of Public Safety Communications Officials (APCO) Basic Telecommunicator
Emergency Medical Dispatching (EMD) Certification
Cardio Pulmonary Resuscitation (CPR) Certification
Emergency Fire Dispatch (EFD) Certification
Registered Public Safety Leader (RPL) Certification (APCO)
Center Management Certification Program completion (NENA)
No Certifications
Other related certifications
06
If you selected "Other related certifications" in the previous question, list those certifications.
Required Question
Agency
Metropolitan Government of Nashville & Davidson County
Address
Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210
Phone
(615) 862-6640
Website
http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx
Apply
Please verify your email address Verify Email
Print (https://www.governmentjobs.com/careers/nashville/jobs/newprint/4579976)
Apply
Emergency Telecommunications Supervisor-Dept. of Emergency Communications
Salary
$77,082.64 Annually
Location
Nashville, TN
Job Type
Full-Time Civil Service
Job Number
25004E
Department
Department of Emergency Communications
Opening Date
07/16/2024
Closing Date
7/23/2024 11:59 PM Central
Description
Benefits
Questions
Position Description
The Emergency Telecommunications Supervisor is responsible for supervising and coordinating activities of personnel receiving and dispatching emergency calls or requests for emergency services at the Department of Emergency Communications Center. Employees in this position also assists the Emergency Telecommunications Manager(s) with management, supervision, and operations of Department of Emergency Communications Center.
At the Department of Emergency Communications, our vision is to be an innovative, dynamic, and engaged Center, with capable and empowered team members collaborating with internal and external partners to accomplish our mission. In carrying out our mission, our members will engage with empathy, efficiency, and professionalism:
each citizen and visitor to Metro Nashville experiencing an emergency
each public safety responder with whom we coordinate to help
each member of our team in appreciation of the important work we do each day
If you are looking for a challenging position with a competitive salary and great benefits, this could be the end of your search.
Typical Duties
Performs various supervisory duties.
Assigns and reviews work of Emergency Telecommunications Officers and Emergency Telecommunications Trainers.
Approves leave requests.
Counsels with and corrects employees as needed.
Evaluates employee performance.
Trains and/or establishes training requirements for employees.
Performs various administrative duties.
Reviews telephone traffic data to determine assignment of resources.
Interprets rules, policies, and procedures for staff members.
Assists in developing and providing basic and in-service training for Communications Personnel.
Assists Emergency Telecommunications Manager.
Conducts tours of Emergency Communication Center as required.
Processes complaint results by reviewing and recommending any action to be taken for final disposition.
Conducts visual inspections of communications equipment.
Implements departmental and/or divisional policies and procedures.
Recommends staff improvements where necessary.
Writes reports and maintains records.
Attends training sessions and re-certification programs as required.
Minimum Qualifications
High School Diploma and four (4) years experience in emergency communications.
For the purpose of the recruitment, education will be considered in lieu of experience
Candidates with accreditations earned in a foreign institute are encouraged to apply.
Must attend supervisory training within six months of working in this classification.
LICENSES/CERTIFICATIONS REQUIRED:
National Crime Information Center (NCIC) Query Certification
Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification
Emergency Medical Dispatching (EMD) Certification
Cardio Pulmonary Resuscitation (CPR) Certification
Emergency Fire Dispatch (EFD) Certification
Optional licenses based on specific job assignment:
Registered Public Safety Leader (RPL) Certification (APCO)
Center Management Certification Program completion (NENA)
Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Preferred Experience, Knowledge, Skills, and Abilities
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.
Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year
Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year
Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
Full-time, Non Civil Service positions - contact hiring department for benefits information
Seasonal/Temporary positions - no benefits offered.
01
What is the highest level of education you have completed?
No diploma
High School Diploma or equivalent
Associate's Degree
Bachelor's Degree
Master's Degree
02
How may years of experience do you have in emergency communications?
No Experience
1 year
2 years
3 years
4 years
5 years or more
03
Briefly describe your experience in emergency communications. If none, type N/A.
04
Do you have any supervisory experience? if so, is that experience in emergency communications? Describe. If none, type N/A.
05
Select all certifications you currently hold:
National Crime Information Center (NCIC) Query
Association of Public Safety Communications Officials (APCO) Basic Telecommunicator
Emergency Medical Dispatching (EMD) Certification
Cardio Pulmonary Resuscitation (CPR) Certification
Emergency Fire Dispatch (EFD) Certification
Registered Public Safety Leader (RPL) Certification (APCO)
Center Management Certification Program completion (NENA)
No Certifications
Other related certifications
06
If you selected "Other related certifications" in the previous question, list those certifications.
Required Question
Agency
Metropolitan Government of Nashville & Davidson County
Address
Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210
Phone
(615) 862-6640
Website
http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx
Apply
Please verify your email address Verify Email