Bitly
Technical Writer
Bitly, New York, New York, us, 10261
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.The RoleBitly’s Product Design team is looking for a Technical Writer to manage our product documentation and advise on other user facing content. This writer will create and maintain help content for Bitly’s Connections Platform (support.bitly.com) and QR Code Generator (support.qr-code-generator.com).
We’d love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the Bitly voice while still letting your own character shine through. Bitly values diverse personalities and perspectives, and we want our content to reflect the human beings who create it.
Our ideal candidate is clever, collaborative, and driven by their curiosity to solve problems and celebrate solutions. We are very good at supporting each other and working across teams, and this role has a special place at the center of that network.We’ll ask you for a couple of relevant writing samples with explanations of your content decisions. We’ll also talk more about this during the interview.What You'll Do
Create and maintain clear, friendly, accessible help content, including screenshots and video
Strive to understand user needs and be an advocate for their success
Consult website data and our customer-facing teams to inform content decisions
Work with our EPD teams to understand new and existing features and localize content
Be an editorial resource for our developer documentation, UX copy and other projects
Create reports and internal announcements for content updates and performance
Who You Are
You’ve authored documentation for SaaS products with Zendesk Guide or a similar CMS
You have experience with tools like Jira, Slack, Google Analytics, and translation tools like Phrase
You’ve explored site traffic data as an indicator for user behavior and content needs
A collaborative communicator with a willingness to learn and grow, as well as guide others
Your annoyed by mistakes in this job posting and can't wait to provide editorial feedback in your cover letter
Extra points if you’re familiar with Figma, Guru, basic HTML and CSS, and technical concepts like API, SSO, and webhooks
Portfolio of work and/or writing samples must be provided.
US Employee Benefits
Your benefits start on Day 1!
Health:
Inclusive health, dental, vision built to support diverse lifestyles through Aetna & Kaiser
One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
Wellbeing:
Wellness reimbursement program
Enhanced care for reproductive health, family planning, pediatrics with Maven
Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra.
Impactful community building through our Employee Resource Groups
Global DEI training programs and guest speakers throughout the year
Financial:
Generous HSA Contribution from Bitly
401k with up to 4% employer match through Betterment, access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years
Company Stock Options
Life Insurance - Company provided and supplemental
Short-term and Long-term Disability
Unlimited PTO Policy (vacation, sick, & personal), including Mental Health days and 2 annual “Recharge” weeks
Partial cell phone and WiFi service reimbursement
Full support for remote work, including a $500 home office stipend
Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages
Generous parental leave policies; maternity and parental leave for growing families
Budget for professional development opportunities, including courses and conference attendance
Coworking reimbursement - $350 on a quarterly basis
Eligibility & Closing
US applicants must be currently authorized to work in the United States on a full-time basis.
*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)
#LI-AH1 #LI-Remote
#J-18808-Ljbffr
We’d love to hear from you if you have strong documentation skills, consideration for your audience, and the ability to reflect the Bitly voice while still letting your own character shine through. Bitly values diverse personalities and perspectives, and we want our content to reflect the human beings who create it.
Our ideal candidate is clever, collaborative, and driven by their curiosity to solve problems and celebrate solutions. We are very good at supporting each other and working across teams, and this role has a special place at the center of that network.We’ll ask you for a couple of relevant writing samples with explanations of your content decisions. We’ll also talk more about this during the interview.What You'll Do
Create and maintain clear, friendly, accessible help content, including screenshots and video
Strive to understand user needs and be an advocate for their success
Consult website data and our customer-facing teams to inform content decisions
Work with our EPD teams to understand new and existing features and localize content
Be an editorial resource for our developer documentation, UX copy and other projects
Create reports and internal announcements for content updates and performance
Who You Are
You’ve authored documentation for SaaS products with Zendesk Guide or a similar CMS
You have experience with tools like Jira, Slack, Google Analytics, and translation tools like Phrase
You’ve explored site traffic data as an indicator for user behavior and content needs
A collaborative communicator with a willingness to learn and grow, as well as guide others
Your annoyed by mistakes in this job posting and can't wait to provide editorial feedback in your cover letter
Extra points if you’re familiar with Figma, Guru, basic HTML and CSS, and technical concepts like API, SSO, and webhooks
Portfolio of work and/or writing samples must be provided.
US Employee Benefits
Your benefits start on Day 1!
Health:
Inclusive health, dental, vision built to support diverse lifestyles through Aetna & Kaiser
One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
Wellbeing:
Wellness reimbursement program
Enhanced care for reproductive health, family planning, pediatrics with Maven
Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra.
Impactful community building through our Employee Resource Groups
Global DEI training programs and guest speakers throughout the year
Financial:
Generous HSA Contribution from Bitly
401k with up to 4% employer match through Betterment, access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years
Company Stock Options
Life Insurance - Company provided and supplemental
Short-term and Long-term Disability
Unlimited PTO Policy (vacation, sick, & personal), including Mental Health days and 2 annual “Recharge” weeks
Partial cell phone and WiFi service reimbursement
Full support for remote work, including a $500 home office stipend
Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages
Generous parental leave policies; maternity and parental leave for growing families
Budget for professional development opportunities, including courses and conference attendance
Coworking reimbursement - $350 on a quarterly basis
Eligibility & Closing
US applicants must be currently authorized to work in the United States on a full-time basis.
*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)
#LI-AH1 #LI-Remote
#J-18808-Ljbffr