Veterans Service Representative (Authorization Quality Review Specialist)

Veterans Service Representative (Authorization Quality Review Specialist)

This position is located in a Department of Veterans Affairs, Anchorage Regional Office. The Authorization Quality Review Specialist (AQRS) is a part of the Veterans Service Center's quality assurance program and serves as a technical adviser to the Veterans Service Representatives (VSRs) in the Regional Office.Duties:

The Authorization Quality Review Specialist is responsible for performing quality reviews for individual VSRs in accordance with an established monthly schedule. Results of station reviews will indicate the authorization quality level for the station. Some of the cases reviewed for the station will be subject to Central Office STAR review.The Authorization Quality Review Specialist performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards.The incumbent tracks and analyzes all authorization quality exceptions for the station and for individuals, to include exceptions called by Central Office. The Authorization Quality Review Specialist is responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.The individual develops reports and discusses report findings with the Veterans Service Center Manager, Coaches, and employees on a routine basis. Maintains secure records showing the cases reviewed and the types and number of errors found as required by the performance standards.Work Schedule:

Full time, Monday through Friday 7:00 AM - 3:30 PMTELEWORK ELIGIBLE:

Yes, per Agency guidelines.Virtual:

This IS NOT a virtual position.Remote:

This is not a Remote Position!Position Description/PD#:

Veterans Service Representative (Authorization Quality Review Specialist), 37136AFinancial Disclosure Report:

Not requiredPhysical Requirements:

The work normally involves mental rather than physical exertion.Salary:

$98,232 - $127,698/yearConditions of Employment:

You must be a U.S. Citizen to apply for this job.Selective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to background/security investigationSelected applicants will be required to complete an online onboarding processQualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2024.Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include:

Working with federal laws pertaining to compensation and pension and VA regulations and procedures to accurately adjudicate and authorize claims;Working with state laws involving dependency status, social services programs, Medicaid, special income-based local, state and federal programs; andEvaluating and identifying deficiencies of all elements of a claim from evidence development, income and dependency issues to award processing and authorization.Education:

Education may not be used or combined to qualify for this position.Required Documents:

Resume: Detailing specialized experience and competencies as they relate to this position.Your most recent NON-AWARD SF-50Your SF-50 reflecting when you entered your highest gradeTranscript: If you are using education to qualify.How to Apply:

All applicants are encouraged to apply online.Click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.Click Submit My Answers to submit your application package.Benefits:

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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