Veterans Benefits Administration
Veterans Service Representative (Authorization Quality Review Specialist)
Veterans Benefits Administration, Nashville, Tennessee, United States, 37247
Veterans Service Representative (Authorization Quality Review Specialist)
This position is located in the Veterans Benefits Administration, Nashville Regional Office (Nashville, TN) .This position is located in the Veterans Benefits Administration, Nashville Regional Office (Nashville, TN) .Duties
Major duties and responsibilities include, but are not limited to:
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision. Specifically, the VSR will:Make determinations as to the eligibility for the type of benefit sought including questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.Review claims cases to ensure all issues have been addressed, apply, and interpret VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.Prepare and release correspondence for use by other federal, state, and local agencies.Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated.Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule:
Full-time, Monday through FridayCompressed/Flexible:
Not AvailableRemote:
This is a remote positionTelework:
Yes, as determined by agency policy.Position Description/PD#:
Veterans Service Representative (AQRS); 37136A (GS-12)Relocation/Recruitment Incentives:
Not authorizedBargaining Unit Position:
YesFinancial Disclosure Report:
Not required Salary
$86,962 - $113,047/yearConditions of Employment
You must be a U.S. Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to background/security investigationSelected applicants will be required to complete an online onboarding processQualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement 07/17/2024.
Time-In-Grade Requirement : Applicants who are current Federal employees must meet the time-in-grade requirements.
GS-12 grade level you must have served 52 weeks at the GS-11 grade level.You may qualify based on your experience and/or education as described below:
GS-12 grade level:
You must possess at least one year of specialized experience (equivalent to the GS-11 level in the Federal service) asking questions relating to military service or medical evidence to make determinations as to the eligibility for programs, reviewing claims or cases to assure all laws have been laws addressed in the adjudication process, conducting focused evaluations and reviews to determine authorization quality and accuracy, providing advisory services to management via preparation and presentation of quality trend information, and informing claimants of all evidence requirements needed further to process a claim for benefits and/or services.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note :
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
The work normally involves mental rather than physical exertion.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . Education There is no educational substitution Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Other Information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The
Career Transition Assistance Plan
(CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
Placement Policy:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions
document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .Required Documents
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified.
Failure to submit the documents as specified may result in lack of consideration for this job announcement.
You will not be contacted for additional information.Resume:
Detailing specialized experience and competencies as they relate to this position. For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications. Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.SF50:
A copy of your
most recent SF-50
(not award or general adjustment).The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). To verify you meet Time-in-Grade requirements, also submit an SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.)CTAP:
For displaced Federal/VA employees. SF-50 showing Career or Career-Conditional status;
AND
Reduction-In-Force (RIF) Notice or certification of expected separation (not a resignation letter);
AND
Most recent performance appraisal.The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/17/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12373062 .To begin,
click Apply Online
to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.Click
Submit My Answers
to submit your application package.NOTE:
It is your responsibility to ensure your responses and appropriate documentation are submitted before the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete. Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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This position is located in the Veterans Benefits Administration, Nashville Regional Office (Nashville, TN) .This position is located in the Veterans Benefits Administration, Nashville Regional Office (Nashville, TN) .Duties
Major duties and responsibilities include, but are not limited to:
The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision. Specifically, the VSR will:Make determinations as to the eligibility for the type of benefit sought including questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.Review claims cases to ensure all issues have been addressed, apply, and interpret VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.Prepare and release correspondence for use by other federal, state, and local agencies.Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated.Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule:
Full-time, Monday through FridayCompressed/Flexible:
Not AvailableRemote:
This is a remote positionTelework:
Yes, as determined by agency policy.Position Description/PD#:
Veterans Service Representative (AQRS); 37136A (GS-12)Relocation/Recruitment Incentives:
Not authorizedBargaining Unit Position:
YesFinancial Disclosure Report:
Not required Salary
$86,962 - $113,047/yearConditions of Employment
You must be a U.S. Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to background/security investigationSelected applicants will be required to complete an online onboarding processQualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement 07/17/2024.
Time-In-Grade Requirement : Applicants who are current Federal employees must meet the time-in-grade requirements.
GS-12 grade level you must have served 52 weeks at the GS-11 grade level.You may qualify based on your experience and/or education as described below:
GS-12 grade level:
You must possess at least one year of specialized experience (equivalent to the GS-11 level in the Federal service) asking questions relating to military service or medical evidence to make determinations as to the eligibility for programs, reviewing claims or cases to assure all laws have been laws addressed in the adjudication process, conducting focused evaluations and reviews to determine authorization quality and accuracy, providing advisory services to management via preparation and presentation of quality trend information, and informing claimants of all evidence requirements needed further to process a claim for benefits and/or services.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note :
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
The work normally involves mental rather than physical exertion.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ . Education There is no educational substitution Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Other Information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The
Career Transition Assistance Plan
(CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
Placement Policy:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions
document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .Required Documents
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified.
Failure to submit the documents as specified may result in lack of consideration for this job announcement.
You will not be contacted for additional information.Resume:
Detailing specialized experience and competencies as they relate to this position. For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications. Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume. Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.SF50:
A copy of your
most recent SF-50
(not award or general adjustment).The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). To verify you meet Time-in-Grade requirements, also submit an SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.)CTAP:
For displaced Federal/VA employees. SF-50 showing Career or Career-Conditional status;
AND
Reduction-In-Force (RIF) Notice or certification of expected separation (not a resignation letter);
AND
Most recent performance appraisal.The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/17/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12373062 .To begin,
click Apply Online
to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.Click
Submit My Answers
to submit your application package.NOTE:
It is your responsibility to ensure your responses and appropriate documentation are submitted before the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login , select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete. Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Tax Examiner Technician (Appeals Quality Measurement Systems Reviewer) (12 Month Roster)
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Multiple Locations View JobTax Examining Technician 12 MONTH REGISTER
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