Metropolitan Transportation Authority
Emergency Communications Operator - 2
Metropolitan Transportation Authority, Long Island City, New York, United States, 11101
Description
Position at MTA Headquarters
JOB TITLE:
Emergency Communications Operator
SALARY:
$49,659.39 (salary non-negotiable)*
DEPT/DIV:
Police Communications UnitLOCATION:
Long Island City, QueensSUPERVISOR:
Emergency Communications SupervisorHOURS OF WORK:
Varying shifts*
*This position is covered by IBT Local 808 collective bargaining agreement
*Must be available to workday, afternoon, or overnight shifts, including holidays and weekends as assigned.
The Emergency Communications Operator handles both emergency and non-emergency calls for police, fire and medical assistance across all Metropolitan Transportation Authority property. They provide support to police officers providing for the safety and security of customers and employees and the protection of the authority's critical infrastructure.
Selected candidates must pass a written examination and may then be invited for additional steps in the process, including a typing test, a panel interview, a complete background investigation, which will include fingerprinting. In addition, candidates may be required to successfully complete a medical examination. Each of these steps must be successfully completed by the applicant to be eligible for employment. Emergency Communications Operators candidates hired by MTA will be subject to a one-year probationary period.
Please note that there is no guarantee that any candidate will be selected to take the written examination or considered for any of the other steps in the selection process, and passing any one step in the process does not guarantee an invitation to participate in any further steps.
Responsibilities:Receive and prioritize emergency calls for assistance, and dispatch emergency responders to calls throughout 11 patrol districts including specialized units, within 14 counties and 2 states.Identify and use available resources and tools to enhance the delivery of public safety services.Dispatch calls for service and monitor officer status and activity in 4 patrol regions using 10 dedicated police radio channels, while also monitoring local Inter-Agency hotlines and talk groups such as NYCEM Alert, NYPD Citywide Radio, Westchester County Hotline, CT Transit IO and NYCT-6Wire to maintain situational awareness.Monitor live location of police officers via CAD, Avail and Status Aware GPS Software for rapid deployment and officer safety.Use geographic knowledge, map interfaces and CAD beat configurations to route calls for service to the appropriate region and identify and dispatch resources needed to support delivery of emergency services.Run wanted/missing person checks and DMV inquiries for police officers using confidential or law enforcement sensitive databases such as eJustice and NCIC as well as enter records into these databases regarding wanted/missing persons, lost or stolen properties and impounded or repossessed vehicles.Monitor incoming teletype messages from surrounding law enforcement & public safety agencies to maintain situational awareness of on-going incidents within all of the jurisdictions throughout the MTA service area.Maintain working knowledge of railroad locations, terminology, and operating procedures for requesting disruptions in service during emergencies for 6 commuter railroads (Metro-North, Long Island Railroad, Staten Island Railway, Amtrak, NJ Transit and NY & Atlantic Railway), and 1 rapid transit system, the New York City Subway System.Maintain geographic knowledge of the major MTA stations and 4 terminals (Grand Central Terminal, Grand Central Madison, Penn Station/Moynihan Train Hall, Atlantic Terminal) as well as the emergency action plans for each such as the LIRR Incident Action Plan including the Penn Station Code 400 & 500 and MNR Incident Action Plan including the Grand Central Terminal Track 35 Emergency Plan.Maintain working knowledge of the locations, geography, terminology, traffic management procedures and emergency action plans for each of the 7 bridges and 2 tunnels of the Triborough Bridge and Tunnel Authority.KNOWLEDGE, SKILLS, & ABILITIES:
Proficiency in Microsoft Office and other applications.Basic keyboarding ability with a standard typing speed of 25 words per minute with 98% accuracy.Ability to prioritize tasksAnalytical abilityAbility to make critical decisions based on current data, prior experience, and business rulesEDUCATION & EXPERIENCE:
High School diplomaTwo to three years of work experience in a customer service environment required.Dispatching or emergency services work experience is highly preferred.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
Position at MTA Headquarters
JOB TITLE:
Emergency Communications Operator
SALARY:
$49,659.39 (salary non-negotiable)*
DEPT/DIV:
Police Communications UnitLOCATION:
Long Island City, QueensSUPERVISOR:
Emergency Communications SupervisorHOURS OF WORK:
Varying shifts*
*This position is covered by IBT Local 808 collective bargaining agreement
*Must be available to workday, afternoon, or overnight shifts, including holidays and weekends as assigned.
The Emergency Communications Operator handles both emergency and non-emergency calls for police, fire and medical assistance across all Metropolitan Transportation Authority property. They provide support to police officers providing for the safety and security of customers and employees and the protection of the authority's critical infrastructure.
Selected candidates must pass a written examination and may then be invited for additional steps in the process, including a typing test, a panel interview, a complete background investigation, which will include fingerprinting. In addition, candidates may be required to successfully complete a medical examination. Each of these steps must be successfully completed by the applicant to be eligible for employment. Emergency Communications Operators candidates hired by MTA will be subject to a one-year probationary period.
Please note that there is no guarantee that any candidate will be selected to take the written examination or considered for any of the other steps in the selection process, and passing any one step in the process does not guarantee an invitation to participate in any further steps.
Responsibilities:Receive and prioritize emergency calls for assistance, and dispatch emergency responders to calls throughout 11 patrol districts including specialized units, within 14 counties and 2 states.Identify and use available resources and tools to enhance the delivery of public safety services.Dispatch calls for service and monitor officer status and activity in 4 patrol regions using 10 dedicated police radio channels, while also monitoring local Inter-Agency hotlines and talk groups such as NYCEM Alert, NYPD Citywide Radio, Westchester County Hotline, CT Transit IO and NYCT-6Wire to maintain situational awareness.Monitor live location of police officers via CAD, Avail and Status Aware GPS Software for rapid deployment and officer safety.Use geographic knowledge, map interfaces and CAD beat configurations to route calls for service to the appropriate region and identify and dispatch resources needed to support delivery of emergency services.Run wanted/missing person checks and DMV inquiries for police officers using confidential or law enforcement sensitive databases such as eJustice and NCIC as well as enter records into these databases regarding wanted/missing persons, lost or stolen properties and impounded or repossessed vehicles.Monitor incoming teletype messages from surrounding law enforcement & public safety agencies to maintain situational awareness of on-going incidents within all of the jurisdictions throughout the MTA service area.Maintain working knowledge of railroad locations, terminology, and operating procedures for requesting disruptions in service during emergencies for 6 commuter railroads (Metro-North, Long Island Railroad, Staten Island Railway, Amtrak, NJ Transit and NY & Atlantic Railway), and 1 rapid transit system, the New York City Subway System.Maintain geographic knowledge of the major MTA stations and 4 terminals (Grand Central Terminal, Grand Central Madison, Penn Station/Moynihan Train Hall, Atlantic Terminal) as well as the emergency action plans for each such as the LIRR Incident Action Plan including the Penn Station Code 400 & 500 and MNR Incident Action Plan including the Grand Central Terminal Track 35 Emergency Plan.Maintain working knowledge of the locations, geography, terminology, traffic management procedures and emergency action plans for each of the 7 bridges and 2 tunnels of the Triborough Bridge and Tunnel Authority.KNOWLEDGE, SKILLS, & ABILITIES:
Proficiency in Microsoft Office and other applications.Basic keyboarding ability with a standard typing speed of 25 words per minute with 98% accuracy.Ability to prioritize tasksAnalytical abilityAbility to make critical decisions based on current data, prior experience, and business rulesEDUCATION & EXPERIENCE:
High School diplomaTwo to three years of work experience in a customer service environment required.Dispatching or emergency services work experience is highly preferred.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.