Ipsos
Senior Researcher, User Experience
Ipsos, Young America, MN
Job Description
What makes this role important at Ipsos?
The Senior Researcher demonstrates mastery of UX research skills and manages projects from initial client objectives, to identifying an approach, to project execution, analysis, delivery, and presentation to the client. They perform these activities with autonomy, skill, and competency for communication with clients. This position is responsible for a mix of research and design consulting projects and leads client interactions and engagements. The Senior UX Lead Researcher is also responsible for training Researchers and Lead Researchers to deliver client objectives.
What you can expect to be doing:
This might be the job for you if you have:
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $95,000 to $120,000 Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-NR1 #LI-Hybrid
About Us
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!
About the Team
Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
What makes this role important at Ipsos?
The Senior Researcher demonstrates mastery of UX research skills and manages projects from initial client objectives, to identifying an approach, to project execution, analysis, delivery, and presentation to the client. They perform these activities with autonomy, skill, and competency for communication with clients. This position is responsible for a mix of research and design consulting projects and leads client interactions and engagements. The Senior UX Lead Researcher is also responsible for training Researchers and Lead Researchers to deliver client objectives.
What you can expect to be doing:
- Lead large teams and complex projects with senior leader oversight.
- Ability to translate research objectives to proposed methodologies and help clients define needs and propose solutions
- Act as a leader in preparation activities, including logistical planning, screener development, recruiting and facility vendor management, discussion guide development, and piloting activities.
- Autonomous execution of client deliverable to include data collection and moderating session, interview activities, analysis, and report creation.
- Produce final client deliverables including design creation, recommendations, justifications, and final deliverable support.
- Engage in client business development work by supporting a Director or senior leader.
- Lead/support bids and proposals with oversight of a Director or senior leader.
- Manage set budget with senior lead, including time management of their project team members and budget accountability with their project manager or senior leader.
- Produce thought leadership pieces, internal trainings and support Senior Leadership in executing internal initiatives.
This might be the job for you if you have:
- Bachelor's degree or higher in human factors, HCI, behavioral sciences or equivalent experience, including bachelor's in fine arts (BA), required.
- Strong decision-making skills and flexibility to adapt to client needs
- Solid experience with managing, clients, stakeholders, and/or cross-team collaboration internal/external
- Project management expertise with the ability to oversee all aspects of project execution and the project team
- Demonstrated ability to manage a variety of project types and apply different UX techniques
- Demonstrated competence in sales activities such as proposal writing and bidding with oversight of a Director or senior leader.
- 3-5 years of experience in User Experience or a related field (e.g. qualitative or quantitative research), required.
- 5+ years of experience in User Experience research or design is highly preferred. Agency/consulting experience preferred.
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $95,000 to $120,000 Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-NR1 #LI-Hybrid
About Us
Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!
About the Team
Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.