City and County of San Francisco
Bilingual Content Designer
City and County of San Francisco, San Francisco, California, United States, 94199
Job Description
We’re building the tools we need to get City services online, like our City-wide website, SF.gov. As a member of the content delivery team, you will work closely with City departments to improve content and service delivery for San Franciscans. You will partner with City departments to move their services and information onto SF.gov, while helping upskill editors across the City.
You will work also closely with the product content team, who develop the SF.gov website with product and design teams. You will also contribute to the community of content professionals across the City. You’ll be sharing your knowledge with City employees who work in content.
Responsibilities
As a Content Designer, we expect you to be a great writer, with experience on websites or products. We’re committed to designing usable content in several languages, not just English. The Content Designer should be able to read and write Chinese (Traditional) fluently, to help us work with our translation vendor.
You will work with and guide City departments moving their websites to SF.gov, building user-centered content to meet user needs and business goals. And you’ll help departments work out how to measure success on their website or digital service.
You’ll run trainings and support for our SF.gov editors and stakeholders and pave the way for others by taking part in the content community and working on content standards for the City. You’ll also contribute to a strong content team at Digital Services as part of content critiques and shareouts..
Work Location:
Incumbent will conduct the majority of work at San Francisco Digital Services
(1 S Van Ness, Ave San Francisco, CA 94103) .
Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least one day in the office every week.
Qualifications:Qualifications
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units AND
Two (2) years' experience in content strategy, content design, copywriting, editing or UX writing.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Desired skills and characteristics
Able to read and write Chinese (Traditional) fluently,
Experience designing complex content to meet user needs
Experience managing website migrations
User research champion, able to help with and synthesize research
Understand how content is consumed by screen readers and other assistive technology
Write and validate user needs and user stories
Tell the difference between user needs and the desires of the user
Understand how government processes work
Measure and evaluate outcomes in content and services
Comfortable in a fast-paced, evolving environment
Additional Information
Important:
Your application must include
a resume
and
a cover letter
that explains why you are applying for this job, and how your experience makes you a good fit for this role. To upload these items, please attach using the "additional attachments" function.
Guidance for Applying
: Applicants must include all relevant job experience in the online application.
Verification:
Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note:
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Information About The Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement
Additional information
Application Opening: July 16, 2024
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Tuesday, July 30, 2024.
Salary Range:
$60.1375- $75.6625(hourly) / $125,086 - $157,378 (annually)
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
We’re building the tools we need to get City services online, like our City-wide website, SF.gov. As a member of the content delivery team, you will work closely with City departments to improve content and service delivery for San Franciscans. You will partner with City departments to move their services and information onto SF.gov, while helping upskill editors across the City.
You will work also closely with the product content team, who develop the SF.gov website with product and design teams. You will also contribute to the community of content professionals across the City. You’ll be sharing your knowledge with City employees who work in content.
Responsibilities
As a Content Designer, we expect you to be a great writer, with experience on websites or products. We’re committed to designing usable content in several languages, not just English. The Content Designer should be able to read and write Chinese (Traditional) fluently, to help us work with our translation vendor.
You will work with and guide City departments moving their websites to SF.gov, building user-centered content to meet user needs and business goals. And you’ll help departments work out how to measure success on their website or digital service.
You’ll run trainings and support for our SF.gov editors and stakeholders and pave the way for others by taking part in the content community and working on content standards for the City. You’ll also contribute to a strong content team at Digital Services as part of content critiques and shareouts..
Work Location:
Incumbent will conduct the majority of work at San Francisco Digital Services
(1 S Van Ness, Ave San Francisco, CA 94103) .
Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least one day in the office every week.
Qualifications:Qualifications
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units AND
Two (2) years' experience in content strategy, content design, copywriting, editing or UX writing.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Desired skills and characteristics
Able to read and write Chinese (Traditional) fluently,
Experience designing complex content to meet user needs
Experience managing website migrations
User research champion, able to help with and synthesize research
Understand how content is consumed by screen readers and other assistive technology
Write and validate user needs and user stories
Tell the difference between user needs and the desires of the user
Understand how government processes work
Measure and evaluate outcomes in content and services
Comfortable in a fast-paced, evolving environment
Additional Information
Important:
Your application must include
a resume
and
a cover letter
that explains why you are applying for this job, and how your experience makes you a good fit for this role. To upload these items, please attach using the "additional attachments" function.
Guidance for Applying
: Applicants must include all relevant job experience in the online application.
Verification:
Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note:
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Information About The Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement
Additional information
Application Opening: July 16, 2024
Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before Tuesday, July 30, 2024.
Salary Range:
$60.1375- $75.6625(hourly) / $125,086 - $157,378 (annually)
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.