Nordstrom Inc.
Content Creation Director (Hybrid - Seattle)
Nordstrom Inc., Seattle, Washington, us, 98127
Content Creation Director (Hybrid - Seattle)
Nordstrom Marketing/Creative - Content Creation DirectorWe are seeking a Director to lead our Nordstrom Content creation work within our Creative and Marketing team. Our Marketing vision is to ignite growth through deepening customer connection and our team is responsible for delivering content to drive customer engagement, grow our customer base, and execute strategies that will differentiate us from competitors.Joining us at a pivotal time of transformation, this critical leadership role will contribute both to the enablement of scaling and personalizing content along with driving appropriately differentiated content specific to relevant communities, audiences and platforms. The Nordstrom Content Creation Director is responsible for developing a 360-degree holistic content creation strategy informed by business objectives and strategic priorities. The role will require an ability to closely collaborate with cross-functional teams across the business to bring brand storytelling to life throughout all channels and surfaces, and capability to lead, maintain and manage brand voice and tone to ensure cohesion.The ideal candidate is an experienced brand and content leader skilled in planning and executing brand enhancing, customer engaging content appropriate to channel and platform through to tracking performance. They should be proactive in understanding evolving content trends at a macro and micro level to capitalize on customer interest, participation in community and cultural conversations. They have experience working across organizations, understanding the business demands of content, strategic in leveraging internal and external content creation resources to deliver optimal outcomes. They are known for their strong partnership and people management skills, ability to build consensus, effectively aligning and supporting leaders, peers, stakeholders, and team members through clear communication and influence.As a member of the Marketing/Creative team you will:Lead & drive the long-term content creation strategy & vision in line with Nordstrom Brand & proposition vision, and develop and drive the omni-channel Nordstrom annual/seasonal content creation strategy in service of customer and business strategy, priorities and goals.Lead & drive clear Brand Voice, Tone guidelines/standards for Nordstrom to achieve highest recognition, recall and relevancy with target customers.Lead & drive clear Content creation planning and direction across programs and projects, setting expectations and supporting key stakeholders, partners, and team members to meet or exceed outcomes within timelines, resources, and budget allocation.Work across leaders and stakeholders in Creative Merchandising, Creative Marketing, Brand and Paid Marketing and NMN to deliver Content creation plan for seasonal campaigns, Anchor brand strategy, and distinctive Nordstrom moments across all platforms.Develop a holistic 360 Content Calendar, reflective of all key messages and customer touchpoints.Support an Op Model that successfully delivers and executes the plan, inclusive of the ability to create reactive content ensuring optimum relevancy through agility.Assess storytelling content across platforms (site, social, content hub, email, etc), to ensure a brand right elevated mix of engaging stories (and the right story tellers) to inform, entertain, and inspire, delivering the intersection of content & commerce.Clearly articulate strategy, vision, and purpose to inspire and motivate team towards common and individual goals.Deliver & Present direction, concepts, ideas and critical assessment in a clear, compelling and concise manner, adjusting communication and content style to meet the needs of audiences to ensure full understanding and buy in.Support and partner with agency/suppliers for content creation partnership opportunities from exploratory meetings, onboarding, and ongoing maintenance.Identify and foster relationships with best-in-class external resources.Proven ability to lead & manage managers and team members direct and indirect line reporting (including editors, writers, content creators and platform content strategists).Builds & manages team structure, infrastructure and op model to ensure resources are optimized against business priorities, with clear accountability to achieve team and enable individual success.Illustrates situational management, appropriate delegation & partnership support to achieve best outcome for Brand & Business.Operate proactively as a Director of Marketing/Creative, providing leadership, partnership, and support to meet business goals, enhance our marketing and creative community and culture, and develop ALL team members' capabilities.Additional competencies:Business AcumenTrend/Industry Experience & Expertise : Multichannel Marketing/Omni Channel Retail/Fashion or FMCG, Expert level knowledge & experience with current tools/processes/technology/software/models relevant to function.Customer Centric:Keen knowledge of the distinctive customer segments and a strong understanding of how to speak to them and where to engage them.Qualifications:10-15 years' experience leading content, editorial, and social media teams across all platforms through planning, development, and execution.Proven success in high-volume, fast-paced omni-channel/multi-channel/retail environments across multiple geographies.Strong leadership and management skills in complex retail settings.Experienced in leading cross-functional teams to deliver scalable solutions, significantly impacting customer service.Skilled in engaging with business leaders, C-level executives, external clients, vendors, and peers.Comfortable delivering executive-level presentations and concepts to diverse audiences.Strong understanding of modern design fundamentals (graphic, industrial, digital, experiential) and their application across all touchpoints.Practical business judgment and common sense.Experience working with influential designers and creative talent.Proficient in managing budgets, teams, timelines, and projects while collaborating across departments.Bachelor's or master’s degree in marketing, fashion, arts, advertising, journalism, or related field, or equivalent experience preferred.We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Washington: $150,000 - $245,000 Annually. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.About UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.CUSTOMER OBSESSED
Do you have the right skills and experience for this role Read on to find out, and make your application.We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
#J-18808-LjbffrRemote working/work at home options are available for this role.
Nordstrom Marketing/Creative - Content Creation DirectorWe are seeking a Director to lead our Nordstrom Content creation work within our Creative and Marketing team. Our Marketing vision is to ignite growth through deepening customer connection and our team is responsible for delivering content to drive customer engagement, grow our customer base, and execute strategies that will differentiate us from competitors.Joining us at a pivotal time of transformation, this critical leadership role will contribute both to the enablement of scaling and personalizing content along with driving appropriately differentiated content specific to relevant communities, audiences and platforms. The Nordstrom Content Creation Director is responsible for developing a 360-degree holistic content creation strategy informed by business objectives and strategic priorities. The role will require an ability to closely collaborate with cross-functional teams across the business to bring brand storytelling to life throughout all channels and surfaces, and capability to lead, maintain and manage brand voice and tone to ensure cohesion.The ideal candidate is an experienced brand and content leader skilled in planning and executing brand enhancing, customer engaging content appropriate to channel and platform through to tracking performance. They should be proactive in understanding evolving content trends at a macro and micro level to capitalize on customer interest, participation in community and cultural conversations. They have experience working across organizations, understanding the business demands of content, strategic in leveraging internal and external content creation resources to deliver optimal outcomes. They are known for their strong partnership and people management skills, ability to build consensus, effectively aligning and supporting leaders, peers, stakeholders, and team members through clear communication and influence.As a member of the Marketing/Creative team you will:Lead & drive the long-term content creation strategy & vision in line with Nordstrom Brand & proposition vision, and develop and drive the omni-channel Nordstrom annual/seasonal content creation strategy in service of customer and business strategy, priorities and goals.Lead & drive clear Brand Voice, Tone guidelines/standards for Nordstrom to achieve highest recognition, recall and relevancy with target customers.Lead & drive clear Content creation planning and direction across programs and projects, setting expectations and supporting key stakeholders, partners, and team members to meet or exceed outcomes within timelines, resources, and budget allocation.Work across leaders and stakeholders in Creative Merchandising, Creative Marketing, Brand and Paid Marketing and NMN to deliver Content creation plan for seasonal campaigns, Anchor brand strategy, and distinctive Nordstrom moments across all platforms.Develop a holistic 360 Content Calendar, reflective of all key messages and customer touchpoints.Support an Op Model that successfully delivers and executes the plan, inclusive of the ability to create reactive content ensuring optimum relevancy through agility.Assess storytelling content across platforms (site, social, content hub, email, etc), to ensure a brand right elevated mix of engaging stories (and the right story tellers) to inform, entertain, and inspire, delivering the intersection of content & commerce.Clearly articulate strategy, vision, and purpose to inspire and motivate team towards common and individual goals.Deliver & Present direction, concepts, ideas and critical assessment in a clear, compelling and concise manner, adjusting communication and content style to meet the needs of audiences to ensure full understanding and buy in.Support and partner with agency/suppliers for content creation partnership opportunities from exploratory meetings, onboarding, and ongoing maintenance.Identify and foster relationships with best-in-class external resources.Proven ability to lead & manage managers and team members direct and indirect line reporting (including editors, writers, content creators and platform content strategists).Builds & manages team structure, infrastructure and op model to ensure resources are optimized against business priorities, with clear accountability to achieve team and enable individual success.Illustrates situational management, appropriate delegation & partnership support to achieve best outcome for Brand & Business.Operate proactively as a Director of Marketing/Creative, providing leadership, partnership, and support to meet business goals, enhance our marketing and creative community and culture, and develop ALL team members' capabilities.Additional competencies:Business AcumenTrend/Industry Experience & Expertise : Multichannel Marketing/Omni Channel Retail/Fashion or FMCG, Expert level knowledge & experience with current tools/processes/technology/software/models relevant to function.Customer Centric:Keen knowledge of the distinctive customer segments and a strong understanding of how to speak to them and where to engage them.Qualifications:10-15 years' experience leading content, editorial, and social media teams across all platforms through planning, development, and execution.Proven success in high-volume, fast-paced omni-channel/multi-channel/retail environments across multiple geographies.Strong leadership and management skills in complex retail settings.Experienced in leading cross-functional teams to deliver scalable solutions, significantly impacting customer service.Skilled in engaging with business leaders, C-level executives, external clients, vendors, and peers.Comfortable delivering executive-level presentations and concepts to diverse audiences.Strong understanding of modern design fundamentals (graphic, industrial, digital, experiential) and their application across all touchpoints.Practical business judgment and common sense.Experience working with influential designers and creative talent.Proficient in managing budgets, teams, timelines, and projects while collaborating across departments.Bachelor's or master’s degree in marketing, fashion, arts, advertising, journalism, or related field, or equivalent experience preferred.We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Washington: $150,000 - $245,000 Annually. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.About UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.CUSTOMER OBSESSED
Do you have the right skills and experience for this role Read on to find out, and make your application.We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
#J-18808-LjbffrRemote working/work at home options are available for this role.