Google Inc.
Senior Director, Ads UX, Customer Engagement
Google Inc., Mountain View, California, us, 94039
Job Title: Senior Director, Customer Engagement Ads UX
Location:
Mountain View, CA, USA
The following information aims to provide potential candidates with a better understanding of the requirements for this role.About the Job:The Customer Engagement (CE) team empowers Google to intelligently engage with customers at scale. CE focuses on delivering an ecosystem for Google’s representatives in the sales, support, and marketing organizations to help advertisers throughout their lifecycle with Google. CE has innovated with AI to impact business outcomes, and we measure our success through increased topline business growth and by removing bottomline costs – both for our customers and for Google.As a Senior Director, you have the responsibility of leading the UX organization that inspires the vision to drive business and customer impact towards Google-wide end-to-end B2B objectives. You will be responsible for the design vision, strategy, and implementation of the solutions via our organizational positioning between ads and business, vertically integrating with ads technology and AI/ML to provide a cohesive experience.You will report to the Vice President of Google’s central Ads User Experience organization and lead a high functioning and well positioned org with a successful track record of defining elegant product solutions to enable customer success. You will gain a deep understanding of Google’s business operations, organizational models, AI, and sales strategy to develop and manage the entire Ads customer engagement ecosystem.Responsibilities:
Provide vision and direction for the Customer Engagement Ads UX team and lead the engagement with partners and stakeholders across Google.Drive operational and execution excellence, while leading creative and holistic thinking at scale across product releases, platforms, and devices.Advocate effectively on behalf of the Customer Engagement Ads UX teams and their users, empowering them visibly and behind the scenes.Build relationships and operating rhythms with leaders within Customer Engagement, Ads UX and the broader Ads organization at Google, to socialize and synthesize experiences that are cohesive, inclusive, and well-informed.Serve as a thought leader to guide and influence the long-term evolution of Customer Engagement and the broader Google Ads ecosystem in an AI-first world.Minimum Qualifications:
Bachelor's degree in design, HCI, interaction, or equivalent practical experience creating strategy and designing products.20 years of UX, design or related industry experience or 18 years with an advanced degree.Experience managing and growing cross-disciplinary UX organizations, including director, senior managers, and their teams, within a portfolio of products.Preferred Qualifications:
Portfolio showing deep expertise shipping software product experiences.Management experience of a distributed, international organization and ability to grow strong teams and leaders.Experience building healthy, sustainable organizational culture.Fluency in roles, methods, processes, and best practices for user-centered design at scale.Ability to communicate clearly and persuasively, driving commitment across teams and peers.Expertise in building and leading high performing, diverse, and inclusive teams that have achieved audacious goals.Compensation:
The US base salary range for this full-time position is $298,000-$428,000 + bonus + equity + benefits.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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Location:
Mountain View, CA, USA
The following information aims to provide potential candidates with a better understanding of the requirements for this role.About the Job:The Customer Engagement (CE) team empowers Google to intelligently engage with customers at scale. CE focuses on delivering an ecosystem for Google’s representatives in the sales, support, and marketing organizations to help advertisers throughout their lifecycle with Google. CE has innovated with AI to impact business outcomes, and we measure our success through increased topline business growth and by removing bottomline costs – both for our customers and for Google.As a Senior Director, you have the responsibility of leading the UX organization that inspires the vision to drive business and customer impact towards Google-wide end-to-end B2B objectives. You will be responsible for the design vision, strategy, and implementation of the solutions via our organizational positioning between ads and business, vertically integrating with ads technology and AI/ML to provide a cohesive experience.You will report to the Vice President of Google’s central Ads User Experience organization and lead a high functioning and well positioned org with a successful track record of defining elegant product solutions to enable customer success. You will gain a deep understanding of Google’s business operations, organizational models, AI, and sales strategy to develop and manage the entire Ads customer engagement ecosystem.Responsibilities:
Provide vision and direction for the Customer Engagement Ads UX team and lead the engagement with partners and stakeholders across Google.Drive operational and execution excellence, while leading creative and holistic thinking at scale across product releases, platforms, and devices.Advocate effectively on behalf of the Customer Engagement Ads UX teams and their users, empowering them visibly and behind the scenes.Build relationships and operating rhythms with leaders within Customer Engagement, Ads UX and the broader Ads organization at Google, to socialize and synthesize experiences that are cohesive, inclusive, and well-informed.Serve as a thought leader to guide and influence the long-term evolution of Customer Engagement and the broader Google Ads ecosystem in an AI-first world.Minimum Qualifications:
Bachelor's degree in design, HCI, interaction, or equivalent practical experience creating strategy and designing products.20 years of UX, design or related industry experience or 18 years with an advanced degree.Experience managing and growing cross-disciplinary UX organizations, including director, senior managers, and their teams, within a portfolio of products.Preferred Qualifications:
Portfolio showing deep expertise shipping software product experiences.Management experience of a distributed, international organization and ability to grow strong teams and leaders.Experience building healthy, sustainable organizational culture.Fluency in roles, methods, processes, and best practices for user-centered design at scale.Ability to communicate clearly and persuasively, driving commitment across teams and peers.Expertise in building and leading high performing, diverse, and inclusive teams that have achieved audacious goals.Compensation:
The US base salary range for this full-time position is $298,000-$428,000 + bonus + equity + benefits.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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