Service Management Group
Director of Product Marketing
Service Management Group, Kansas City, Missouri, United States, 64101
We are seeking a dynamic and experienced Director of Product Marketing to join our team. This role is pivotal in shaping the narrative around our products and strengthening our relationships with analysts. The ideal candidate will have a strong background in storytelling and analyst relations, with a proven track record of leading successful product marketing teams.
Why work at SMG?SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.We offer our talent -
Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.Ample opportunities to learn and grow.Fully Remote, Contract or Fulltime positionUnlimited PTODiverse, experienced, friendly team which will welcome you, support you and challenge you.We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.As a Director of Product Marketing at
SMG, this is what you will do:
Storytelling and Content Development
Craft compelling narratives that effectively communicate the value and benefits of our products to various stakeholders.Oversee the creation of high-quality content, including case studies, whitepapers, blog posts, videos, and presentations.Develop a cohesive content strategy that aligns with the overall brand and product messaging.Analyst Relations
Build and maintain strong relationships with industry analysts to enhance the company's visibility and reputation in the XM industry.Manage and coordinate analyst briefings, inquiries, and research engagements.Develop and execute strategies to influence analyst reports and ensure positive coverage of our products.Go-to-Market Strategy
Develop and implement go-to-market strategies for new product launches and updates.Collaborate with product management, sales, and other teams to ensure successful product launches and ongoing marketing support.Define target market segments and create tailored messaging and positioning for each.Sales Enablement
Create and deliver sales tools, training materials, and presentations to support the sales team.Train sales teams on product positioning, storytelling techniques, and competitive differentiation.Market Research and Insights
Conduct market research to understand customer needs, market trends, and the competitive landscape.Use insights from research to inform product positioning, messaging, and overall marketing strategy.Team Leadership
Lead and mentor a team of product marketing professionals, fostering a collaborative and high-performance culture.Set clear goals, provide regular feedback, and support professional development for direct reports.Performance Measurement and Optimization
Establish KPIs and metrics to measure the effectiveness of product marketing initiatives.Analyze campaign performance and make data-driven adjustments to optimize results.
You are a perfect match for the role if you have:
Bachelor's degree in Marketing, Business, or a related field; MBA preferred.10+ years of experience in product marketing, with a focus on the technology or XM industry.Proven expertise in storytelling, content creation, and analyst relations.Strong leadership skills with experience managing and developing a team.Excellent communication and presentation skills, with the ability to convey complex ideas simply and persuasively.Ability to build and maintain relationships with key stakeholders, including analysts, customers, and internal teams.Strong analytical skills and a data-driven approach to decision-making.Experience with go-to-market strategies and product launch management.
About SMG:SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com
Why work at SMG?SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.We offer our talent -
Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge.Ample opportunities to learn and grow.Fully Remote, Contract or Fulltime positionUnlimited PTODiverse, experienced, friendly team which will welcome you, support you and challenge you.We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.As a Director of Product Marketing at
SMG, this is what you will do:
Storytelling and Content Development
Craft compelling narratives that effectively communicate the value and benefits of our products to various stakeholders.Oversee the creation of high-quality content, including case studies, whitepapers, blog posts, videos, and presentations.Develop a cohesive content strategy that aligns with the overall brand and product messaging.Analyst Relations
Build and maintain strong relationships with industry analysts to enhance the company's visibility and reputation in the XM industry.Manage and coordinate analyst briefings, inquiries, and research engagements.Develop and execute strategies to influence analyst reports and ensure positive coverage of our products.Go-to-Market Strategy
Develop and implement go-to-market strategies for new product launches and updates.Collaborate with product management, sales, and other teams to ensure successful product launches and ongoing marketing support.Define target market segments and create tailored messaging and positioning for each.Sales Enablement
Create and deliver sales tools, training materials, and presentations to support the sales team.Train sales teams on product positioning, storytelling techniques, and competitive differentiation.Market Research and Insights
Conduct market research to understand customer needs, market trends, and the competitive landscape.Use insights from research to inform product positioning, messaging, and overall marketing strategy.Team Leadership
Lead and mentor a team of product marketing professionals, fostering a collaborative and high-performance culture.Set clear goals, provide regular feedback, and support professional development for direct reports.Performance Measurement and Optimization
Establish KPIs and metrics to measure the effectiveness of product marketing initiatives.Analyze campaign performance and make data-driven adjustments to optimize results.
You are a perfect match for the role if you have:
Bachelor's degree in Marketing, Business, or a related field; MBA preferred.10+ years of experience in product marketing, with a focus on the technology or XM industry.Proven expertise in storytelling, content creation, and analyst relations.Strong leadership skills with experience managing and developing a team.Excellent communication and presentation skills, with the ability to convey complex ideas simply and persuasively.Ability to build and maintain relationships with key stakeholders, including analysts, customers, and internal teams.Strong analytical skills and a data-driven approach to decision-making.Experience with go-to-market strategies and product launch management.
About SMG:SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com