BetMGM
Manager| Relationship Marketing
BetMGM, Phila, Pennsylvania, United States, 19117
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor's "Best Places to Work".Location:Role must be based in PennsylvaniaResponsibilities:Direct line manager for the Executive Casino Host team
Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition
Execute the regional comp strategy and internal guidelines
Ensure Executive Casino Hosts maintain close ties with high value guests through personal contact
Handles difficult guest situations in a calm, professional and prudent manner
Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs
Utilize data reporting when running daily operations
Working with their direct line manger to continually examine and evaluate monthly and quarterly KPIs while providing recommendations based on the results
Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures
Provide leadership and oversight to Executive Hosts through regular recognition, coaching and feedback to enhance their performance
Carries out managerial responsibilities in accordance with departmental and company policies
Performs all other duties as assigned by Department Leadership
Pro-active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department
The duties listed are not set forth for the purposes of limiting the assignment of work and are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee's normal line of work
Essential Functions:Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Minimum Qualifications:Bachelor's degree or work experience equivalency
Previous experience managing casino hosts team or equivalent
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
Detail oriented with effective time management skills and the ability to produce results while working under pressure
The ability to work independently, offer top tier customer service and identify customer trigger points
Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
Excellent knowledge of gaming and the gaming industry
Experience hosting customers within a Hospitality environment, preferably within a casino environment
The ability to travel and attend company sanctioned events
Preferred QualificationsMultilingual
2+ Years of relevant leadership experience in the casino marketing industry
CompensationThe annual salary range for this position is $95000 to $110000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game
- Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best
- With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What's Right
- We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard
- Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.What We Offer
As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor's "Best Places to Work".Location:Role must be based in PennsylvaniaResponsibilities:Direct line manager for the Executive Casino Host team
Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition
Execute the regional comp strategy and internal guidelines
Ensure Executive Casino Hosts maintain close ties with high value guests through personal contact
Handles difficult guest situations in a calm, professional and prudent manner
Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs
Utilize data reporting when running daily operations
Working with their direct line manger to continually examine and evaluate monthly and quarterly KPIs while providing recommendations based on the results
Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures
Provide leadership and oversight to Executive Hosts through regular recognition, coaching and feedback to enhance their performance
Carries out managerial responsibilities in accordance with departmental and company policies
Performs all other duties as assigned by Department Leadership
Pro-active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department
The duties listed are not set forth for the purposes of limiting the assignment of work and are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee's normal line of work
Essential Functions:Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Minimum Qualifications:Bachelor's degree or work experience equivalency
Previous experience managing casino hosts team or equivalent
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
Detail oriented with effective time management skills and the ability to produce results while working under pressure
The ability to work independently, offer top tier customer service and identify customer trigger points
Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
Excellent knowledge of gaming and the gaming industry
Experience hosting customers within a Hospitality environment, preferably within a casino environment
The ability to travel and attend company sanctioned events
Preferred QualificationsMultilingual
2+ Years of relevant leadership experience in the casino marketing industry
CompensationThe annual salary range for this position is $95000 to $110000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.Gaming Compliance & Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Believe in Your Game
- Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.
Backed by the Best
- With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
Do What's Right
- We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
Hustle Hard
- Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.What We Offer
As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.