Manulife Insurance Malaysia
Manager, Marketing Strategy & Operations
Manulife Insurance Malaysia, Boston, Massachusetts, us, 02298
Manager, Marketing Strategy & Operations page is loaded Manager, Marketing Strategy & Operations Apply locations Boston, Massachusetts time type Full time posted on Posted 9 Days Ago job requisition id JR24041938We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybrid
Job DescriptionThe OpportunityManulife/ John Hancock is a leading international financial services provider driven by the mission of making decisions easier and lives better. We are hard at work transforming our organization into a digital, customer-centric market leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work: foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers.The
Manager, Marketing Strategy & Operations
will report to the AVP, Marketing Portfolio Oversight and will be responsible for function-wide operations, reporting, developing executive level presentations and leading small-and-large scale marketing projects.Key Accountabilities:Marketing Strategy & Operations (50%)Lead for Marketing Operations and Strategy planning.Partner with Global Marketing and US Segment Finance leads on budget planning, monthly expense reviews, headcount planning and managing cost center approvals and changes.Serve as Business Continuity Lead for the US Marketing and Behavioral Insurance teams.Lead procurement efforts for Marketing and Behavioral Insurance functionsPrimary point of contact for all US Marketing compliance and risk review requests.Liaison with real estate (i.e. assign workstations, notify of technology issues, etc.).Provide All team meeting & AMA support (e.g. decks, slido).Support with USLT, ELT, Board Meeting, Investor Day decks and GMLT offsites.Reporting (10%)Manage timely and accurate function-wide reporting including the monthly marketing review (MMR), monthly campaign report, bi-weekly CMO update and other ad-hoc requests.Strategic Projects (40%)Lead small- and large-scale Marketing and Behavioral Insurance projects. Partner with team members to drive Manulife/John Hancock's transformation and strategic priorities, represent the team on cross-functional work, identify issues, escalate as required, and recommend solutions to keep priorities on track.Executive Presentation and Updates - Develop executive level presentations and reports to communicate progress, achievements and challenges related to delivery and execution of strategic projects.What we are looking for :7-10 years of progressive business analysis and/or project management experience supporting large size and critical projectsSuperior understanding of business, operational, and sales processesExpertise in evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely decisionsExcellent interpersonal, written, and oral communication skills, with proven ability to engage stakeholders across multiple levels of the organizationConfirmed digital acumen and experience in prioritizing and handling multiple initiatives simultaneouslyAbility to facilitate and enable clear, succinct communication between cross-functional partnersStrong relationship-building skills to build effective working relationships with business leadersAbility to identify and drive opportunities for continuous improvement across the programAbility to coordinate the objectives and work efforts of stakeholders in matrixed environmentStrong understanding and experience with business analysis and/or project management methodologiesThinks analytically to break down moderately complex issues into smaller, manageable parts With support, is able to discern the most critical pieces of larger analysisClearly communicate results of work of moderate complexity to business partners and clearly articulate solutions to senior team members.Curious and asks the right kinds of questions of peers and customers to gain knowledgeSelf-motivated and directed, with keen attention to detailFlexibility to lead multiple and challenging prioritiesCompetencies:Collaboration:
Fosters productive working relationships across business functions to achieve collective business goalsCommunication:
Expresses ideas and shares information clearly and concisely, modifies approach as necessaryInfluence and Persuasion:
Moves others towards a point of view using compelling rationaleGrowth Mindset & Enable Change:
Demonstrates curiosity, generates ideas, and proposes solutionsExecuting with Excellence:
Excels in delivering sustainable resultsAdaptability:
Effectively adapts to change to achieve results in an evolving environmentSolution Focused:
Owns assigned tasks from inception to resolution, makes timely recommendations and decisions where appropriateWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-Hybrid#LI-JHAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife
/John
Hancock
, we embrace our diversity. We strive to attract,
develop
and
retain
a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,
colour
, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to
provide
equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process
.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with
applicable laws and Manulife/John Hancock policies
. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .Salary & BenefitsThe annual base salary for this role is listed below.Primary LocationBoston, Massachusetts
Salary range is expected to be between$86,325.00 USD - $155,385.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.Know Your Rights
I
Family & Medical Leave I Employee Polygraph Protection I
Right to Work I
E-Verify I
Pay TransparencyCompany: John Hancock Life Insurance Company (U.S.A.) About Us We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.We’re proud of our accomplishments and recognitions. Recent awards include:Best Place to Work in Asia-Pacific 2022Best Place to Work for LGBTQ Equality 2022To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.Discover how you can grow your career, make impact and drive real change with our Winning Team today at www.manulife.com/careers .
#J-18808-Ljbffr
Job DescriptionThe OpportunityManulife/ John Hancock is a leading international financial services provider driven by the mission of making decisions easier and lives better. We are hard at work transforming our organization into a digital, customer-centric market leader – evolving our customer interactions into innovative, immersive, and highly functional digital experiences delivering high value. We’re also changing the way we work: foundational to our success is fostering a culture that is inclusive, high-performing, and makes our company a compelling place for talented people to join and build their careers.The
Manager, Marketing Strategy & Operations
will report to the AVP, Marketing Portfolio Oversight and will be responsible for function-wide operations, reporting, developing executive level presentations and leading small-and-large scale marketing projects.Key Accountabilities:Marketing Strategy & Operations (50%)Lead for Marketing Operations and Strategy planning.Partner with Global Marketing and US Segment Finance leads on budget planning, monthly expense reviews, headcount planning and managing cost center approvals and changes.Serve as Business Continuity Lead for the US Marketing and Behavioral Insurance teams.Lead procurement efforts for Marketing and Behavioral Insurance functionsPrimary point of contact for all US Marketing compliance and risk review requests.Liaison with real estate (i.e. assign workstations, notify of technology issues, etc.).Provide All team meeting & AMA support (e.g. decks, slido).Support with USLT, ELT, Board Meeting, Investor Day decks and GMLT offsites.Reporting (10%)Manage timely and accurate function-wide reporting including the monthly marketing review (MMR), monthly campaign report, bi-weekly CMO update and other ad-hoc requests.Strategic Projects (40%)Lead small- and large-scale Marketing and Behavioral Insurance projects. Partner with team members to drive Manulife/John Hancock's transformation and strategic priorities, represent the team on cross-functional work, identify issues, escalate as required, and recommend solutions to keep priorities on track.Executive Presentation and Updates - Develop executive level presentations and reports to communicate progress, achievements and challenges related to delivery and execution of strategic projects.What we are looking for :7-10 years of progressive business analysis and/or project management experience supporting large size and critical projectsSuperior understanding of business, operational, and sales processesExpertise in evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely decisionsExcellent interpersonal, written, and oral communication skills, with proven ability to engage stakeholders across multiple levels of the organizationConfirmed digital acumen and experience in prioritizing and handling multiple initiatives simultaneouslyAbility to facilitate and enable clear, succinct communication between cross-functional partnersStrong relationship-building skills to build effective working relationships with business leadersAbility to identify and drive opportunities for continuous improvement across the programAbility to coordinate the objectives and work efforts of stakeholders in matrixed environmentStrong understanding and experience with business analysis and/or project management methodologiesThinks analytically to break down moderately complex issues into smaller, manageable parts With support, is able to discern the most critical pieces of larger analysisClearly communicate results of work of moderate complexity to business partners and clearly articulate solutions to senior team members.Curious and asks the right kinds of questions of peers and customers to gain knowledgeSelf-motivated and directed, with keen attention to detailFlexibility to lead multiple and challenging prioritiesCompetencies:Collaboration:
Fosters productive working relationships across business functions to achieve collective business goalsCommunication:
Expresses ideas and shares information clearly and concisely, modifies approach as necessaryInfluence and Persuasion:
Moves others towards a point of view using compelling rationaleGrowth Mindset & Enable Change:
Demonstrates curiosity, generates ideas, and proposes solutionsExecuting with Excellence:
Excels in delivering sustainable resultsAdaptability:
Effectively adapts to change to achieve results in an evolving environmentSolution Focused:
Owns assigned tasks from inception to resolution, makes timely recommendations and decisions where appropriateWhat motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.#LI-Hybrid#LI-JHAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife
/John
Hancock
, we embrace our diversity. We strive to attract,
develop
and
retain
a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,
colour
, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to
provide
equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process
.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with
applicable laws and Manulife/John Hancock policies
. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .Salary & BenefitsThe annual base salary for this role is listed below.Primary LocationBoston, Massachusetts
Salary range is expected to be between$86,325.00 USD - $155,385.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.Know Your Rights
I
Family & Medical Leave I Employee Polygraph Protection I
Right to Work I
E-Verify I
Pay TransparencyCompany: John Hancock Life Insurance Company (U.S.A.) About Us We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.We’re proud of our accomplishments and recognitions. Recent awards include:Best Place to Work in Asia-Pacific 2022Best Place to Work for LGBTQ Equality 2022To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.Discover how you can grow your career, make impact and drive real change with our Winning Team today at www.manulife.com/careers .
#J-18808-Ljbffr