Scotiabank
Senior Manager - New York, Global Trader Voice Communications
Scotiabank, New York, NY
Requisition ID: 203017
Salary Range: 110,700.00 - 211,800.00
Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Banking and Markets:
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose:
As the Senior Manager - New York, Global Trader Voice Communications, you will provide thought leadership to a regional team of high-performance IT professionals and subject matter experts for all Data and Trader Voice technologies-related activities. You will have global accountability of voice recording technology within GTS for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups. Reporting to Director, Global Operations, Global Trader Communications, Archive and Surveillance Platform Management • GTS-GBM Voice Services.
When required, there might be travel outside of the New York Metro Area. In this role, you must be fine with 24/7 on-call to support your staff after hours to assist with problem resolution and ensure systems are validated and operational.
What You'll Do:
What You'll Bring:
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): United States : New York : New York City
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Salary Range: 110,700.00 - 211,800.00
Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Banking and Markets:
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose:
As the Senior Manager - New York, Global Trader Voice Communications, you will provide thought leadership to a regional team of high-performance IT professionals and subject matter experts for all Data and Trader Voice technologies-related activities. You will have global accountability of voice recording technology within GTS for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups. Reporting to Director, Global Operations, Global Trader Communications, Archive and Surveillance Platform Management • GTS-GBM Voice Services.
When required, there might be travel outside of the New York Metro Area. In this role, you must be fine with 24/7 on-call to support your staff after hours to assist with problem resolution and ensure systems are validated and operational.
What You'll Do:
- Lead the development and implementation of a new operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
- Drive the direction of the team and meet achieve Data and Voice technologies objectives.
- Collaborate with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
- Manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.
- Participate with and engage bank executives in voice-related agendas. This includes developing presentations and assisting with communications with Bank regulators and compliance groups.
- Maintain a global operating model, ensuring data integrity, and responding effectively while engaging with HR, eDiscovery, and Legal on managing discovery requests for IT. Part of the directive is to ensure system availability and data integrity.
- Work with the Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads, and Vendors to define the scope, intake, and building of integrations with various communication platforms, support Scenario development, and testing automation.
- Work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.
What You'll Bring:
- Strong communication (verbal/written/presentation) skills in English. The same in Spanish is an asset.
- At least 10+ years of hands-on working experience in a people management position within Information Technology.
- A working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
- At least 7+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc....); Voice Recording software (e.g., Verint, NICE, Redbox, etc.); and Cisco CUCM
- Superior decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
- Advanced interpersonal skills to build critical relationships with internal technology & business stakeholders and external vendors.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): United States : New York : New York City
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.