First Citizens Bank
User Experience Designer III
First Citizens Bank, San Francisco, California, United States, 94199
Overview
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
This is a remote role that may be hired in several markets across the United States.
This position is for creating design solutions for digital products, services, and channels through collaboration with designers, product owners, product managers, developers, and business stakeholders. Provides expert consultation on the creation of digital experiences that align with client expectations, needs, and ease of access. Leads aspects of design and user testing for cross-functional and enterprise-wide initiatives. Works closely with Information Technology (IT) teams on digital deliverables. Facilitates the strategic execution of developed digital enhancements and initiatives through strong technical acumen.
Responsibilities
We are a diverse group of designers, researchers, and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great, and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You’ll find that on our team, we foster a design culture of trust, safety, fun, and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating, and improving the experience of our customers and of being on our team and at SVB.
We are looking for team members with a learning mindset, who can jump right in, make connections that are seemingly unrelated across products and experiences, and are excited to learn the ins and outs of commercial banking products and collaborate with cross-functional partners. You are an advocate for the user and the design process and care deeply about all the details because you know it’s these details and moments that matter that enable great end-to-end experiences. You embrace ambiguity and thrive in complexity.
You’ll be a Sr. UX Designer within the Digital Onboarding team and help lead design for the next generation of digital onboarding platform used by prospects and employees. You’ll help reimagine how SVB can design, optimize, and integrate the onboarding experience to drive growth through client acquisitions, deepen existing client relationships, and improve channel and process efficiency through a unified and fully compliant platform. You’ll work with designers, product managers, developers, and business stakeholders to understand requirements and pain points, conduct research and discovery, develop service blueprints, and facilitate workshops to then design and deliver UX.
Qualifications
Basic Qualifications:
Bachelor's Degree and 2 years of experience in User Experience (UX) OR High School Diploma or GED and 6 years of experience in User Experience (UX)6-10 years designing digital product experiences in an agile development environment
Preferred Qualifications:
A portfolio of high-quality UX deliverables based on user goals, data, and business priorities, including annotated wireframes, flow diagrams, service blueprints, storyboards, high-fidelity prototypes, user research, and production-ready final assets that exemplify a deep understanding of the UI/UX design principles to define human-centered design solutionsA collaborative, Design Thinking mindset and the ability to advocate for the user, while operating with business and technical constraints and changing prioritiesA proven track record of excellent cross-functional collaboration, communication, and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speedAbility to effectively present and communicate designs and design decisions to various levels of product, design, and business leadership, give and receive feedback, and adapt work and designs to the needs and constraints of the businessExceptional knowledge of Figma to generate low-fidelity and high-fidelity prototypes as well as final designs for developer handoff and seeing built designs all the way through deliveryExperience designing for both internal and external users by leveraging Service Design best practicesExperience working with and adhering to design systems, patterns, and style guidesThe ability to onboard quickly into the Client Lifecycle Management part of the business, as well as our onboarding platform that you’ll be designing forExperience designing digital products in the financial services industryProficiency with Figma, Mural, user research platforms, and other tools for testing and generating low-fidelity and high-fidelity prototypes, as well as JIRA for partnering with developersExperience with business process automation software like AppianExperience working with developers using React.js for responsive web apps
If hired in CA, the base pay for this position is generally between $138,210.00 and $186,990.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here.
#J-18808-Ljbffr
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
This is a remote role that may be hired in several markets across the United States.
This position is for creating design solutions for digital products, services, and channels through collaboration with designers, product owners, product managers, developers, and business stakeholders. Provides expert consultation on the creation of digital experiences that align with client expectations, needs, and ease of access. Leads aspects of design and user testing for cross-functional and enterprise-wide initiatives. Works closely with Information Technology (IT) teams on digital deliverables. Facilitates the strategic execution of developed digital enhancements and initiatives through strong technical acumen.
Responsibilities
We are a diverse group of designers, researchers, and content strategists focused on creating great digital banking experiences for some of the most innovative companies in the world. We care deeply about human-centered design, about making commercial banking great, and about each other. We believe that putting our clients at the center of our products will enable us to unlock insights and innovation to deliver the best digital and servicing experiences. You’ll find that on our team, we foster a design culture of trust, safety, fun, and community because we believe that kind of environment will enable all of us to do our best work. We have big goals and aspirations and are committed to constantly learning, iterating, and improving the experience of our customers and of being on our team and at SVB.
We are looking for team members with a learning mindset, who can jump right in, make connections that are seemingly unrelated across products and experiences, and are excited to learn the ins and outs of commercial banking products and collaborate with cross-functional partners. You are an advocate for the user and the design process and care deeply about all the details because you know it’s these details and moments that matter that enable great end-to-end experiences. You embrace ambiguity and thrive in complexity.
You’ll be a Sr. UX Designer within the Digital Onboarding team and help lead design for the next generation of digital onboarding platform used by prospects and employees. You’ll help reimagine how SVB can design, optimize, and integrate the onboarding experience to drive growth through client acquisitions, deepen existing client relationships, and improve channel and process efficiency through a unified and fully compliant platform. You’ll work with designers, product managers, developers, and business stakeholders to understand requirements and pain points, conduct research and discovery, develop service blueprints, and facilitate workshops to then design and deliver UX.
Qualifications
Basic Qualifications:
Bachelor's Degree and 2 years of experience in User Experience (UX) OR High School Diploma or GED and 6 years of experience in User Experience (UX)6-10 years designing digital product experiences in an agile development environment
Preferred Qualifications:
A portfolio of high-quality UX deliverables based on user goals, data, and business priorities, including annotated wireframes, flow diagrams, service blueprints, storyboards, high-fidelity prototypes, user research, and production-ready final assets that exemplify a deep understanding of the UI/UX design principles to define human-centered design solutionsA collaborative, Design Thinking mindset and the ability to advocate for the user, while operating with business and technical constraints and changing prioritiesA proven track record of excellent cross-functional collaboration, communication, and workshop facilitation skills to develop alignment with and between stakeholders to then execute on aligned roadmaps with quality and speedAbility to effectively present and communicate designs and design decisions to various levels of product, design, and business leadership, give and receive feedback, and adapt work and designs to the needs and constraints of the businessExceptional knowledge of Figma to generate low-fidelity and high-fidelity prototypes as well as final designs for developer handoff and seeing built designs all the way through deliveryExperience designing for both internal and external users by leveraging Service Design best practicesExperience working with and adhering to design systems, patterns, and style guidesThe ability to onboard quickly into the Client Lifecycle Management part of the business, as well as our onboarding platform that you’ll be designing forExperience designing digital products in the financial services industryProficiency with Figma, Mural, user research platforms, and other tools for testing and generating low-fidelity and high-fidelity prototypes, as well as JIRA for partnering with developersExperience with business process automation software like AppianExperience working with developers using React.js for responsive web apps
If hired in CA, the base pay for this position is generally between $138,210.00 and $186,990.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here.
#J-18808-Ljbffr