Zendesk, Inc.
Communications & Change Lead
Zendesk, Inc., San Francisco, California, United States, 94199
Job DescriptionWho we're looking for Are you ready to shape the future of IT with us? We are on a mission to build a global workforce that's agile, innovative, and driven by transformative change. Join our dynamic Chief Information Officer (CIO) organization as a Change Management and Communications Lead, where you’ll play a pivotal role in managing change and communications across the CIO organization with a focus on strategic initiatives. This exciting role involves creating and executing change, communication, and enablement strategies that will empower our teams and drive our global growth.
Find out more about this role by reading the information below, then apply to be considered.As the architect of our change initiatives, you'll craft compelling communication materials, identify impactful changes, and help our organization navigate as we expand our teams across the globe. If you have a passion for change management and a knack for strategic communication, we want you on our team!What you'll be doing Innovative Change Strategy DevelopmentCraft and implement cutting-edge change management strategies that propel our organization and workforce strategy forward.Develop and execute plans that effect change at all levels—organizational, team, and individual.Dynamic Communication PlanningDesign and deliver engaging communication plans that keep our stakeholders informed and inspired.Create captivating communication materials that resonate with diverse audiences across the globe.Program ManagementDevelop detailed project plans and roadmaps, ensuring all change management and communication initiatives are strategically aligned with organizational goals and timelines.Oversee the execution of these plans, coordinating with various teams to ensure timely and effective delivery.Proactive Impact AssessmentDetect and evaluate the ripple effects of change on our organization.Formulate and roll out strategies to mitigate any challenges, ensuring smooth transitions.Empowering Enablement ProgramsDevelop and implement innovative enablement programs to support our organization and boost team capabilities.Drive initiatives that support our expansion into new global markets and increase engagement across the organization.Stakeholder EngagementCollaborate with key stakeholders to ensure they are aligned and supportive of change initiatives.Facilitate workshops, training sessions, and dynamic meetings to drive consensus and adoption.Documentation and Real-Time Reporting, MeasurementMaintain meticulous documentation of change management plans, communications, and impact assessments.Deliver regular, insightful updates to leadership on the progress and success of change initiatives.Measure success of initiatives through OKRs, KPIs, adoption and engagement metrics.What you bring to the role
Education: Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field. Master’s degree preferred.Minimum of 6 years of experience in change management, communications, or a related field. (80% communications / 20% change management)Demonstrated success in managing organizational changes including operating model and org redesigns.Proven track record of developing and executing successful change management and communication strategies.Deep understanding of change management principles, methodologies, and tools.Exceptional written and verbal communication skills.Talent for creating persuasive and engaging communication materials.Analytical prowess to assess change impacts and devise strategic solutions.Strong project management skills to juggle multiple initiatives with ease.Ability to forge strong relationships and work collaboratively with global stakeholders.Resilience and Adaptability: Thrive in a fast-paced, evolving environment.Collaboration: Demonstrated ability to work seamlessly with cross-functional and geographic teams.Innovative Problem-Solving: Proactive and creative approach to overcoming challenges.Meticulous Attention to Detail: Ensures accuracy and consistency in all change and communication plans.
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Find out more about this role by reading the information below, then apply to be considered.As the architect of our change initiatives, you'll craft compelling communication materials, identify impactful changes, and help our organization navigate as we expand our teams across the globe. If you have a passion for change management and a knack for strategic communication, we want you on our team!What you'll be doing Innovative Change Strategy DevelopmentCraft and implement cutting-edge change management strategies that propel our organization and workforce strategy forward.Develop and execute plans that effect change at all levels—organizational, team, and individual.Dynamic Communication PlanningDesign and deliver engaging communication plans that keep our stakeholders informed and inspired.Create captivating communication materials that resonate with diverse audiences across the globe.Program ManagementDevelop detailed project plans and roadmaps, ensuring all change management and communication initiatives are strategically aligned with organizational goals and timelines.Oversee the execution of these plans, coordinating with various teams to ensure timely and effective delivery.Proactive Impact AssessmentDetect and evaluate the ripple effects of change on our organization.Formulate and roll out strategies to mitigate any challenges, ensuring smooth transitions.Empowering Enablement ProgramsDevelop and implement innovative enablement programs to support our organization and boost team capabilities.Drive initiatives that support our expansion into new global markets and increase engagement across the organization.Stakeholder EngagementCollaborate with key stakeholders to ensure they are aligned and supportive of change initiatives.Facilitate workshops, training sessions, and dynamic meetings to drive consensus and adoption.Documentation and Real-Time Reporting, MeasurementMaintain meticulous documentation of change management plans, communications, and impact assessments.Deliver regular, insightful updates to leadership on the progress and success of change initiatives.Measure success of initiatives through OKRs, KPIs, adoption and engagement metrics.What you bring to the role
Education: Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field. Master’s degree preferred.Minimum of 6 years of experience in change management, communications, or a related field. (80% communications / 20% change management)Demonstrated success in managing organizational changes including operating model and org redesigns.Proven track record of developing and executing successful change management and communication strategies.Deep understanding of change management principles, methodologies, and tools.Exceptional written and verbal communication skills.Talent for creating persuasive and engaging communication materials.Analytical prowess to assess change impacts and devise strategic solutions.Strong project management skills to juggle multiple initiatives with ease.Ability to forge strong relationships and work collaboratively with global stakeholders.Resilience and Adaptability: Thrive in a fast-paced, evolving environment.Collaboration: Demonstrated ability to work seamlessly with cross-functional and geographic teams.Innovative Problem-Solving: Proactive and creative approach to overcoming challenges.Meticulous Attention to Detail: Ensures accuracy and consistency in all change and communication plans.
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