Inserso Corporation
Technical Writer
Inserso Corporation, Washington, District of Columbia, us, 20022
Washington, District Of Columbia Full-Time Jul 30, 2024This position will prepare instructional materials in various electronic formats to communicate and translate complex and technical information in an easy-to-understand presentation to wide and varied non-technical audiences that increase user experience and knowledge. Materials to be developed, reviewed, and revised are ServiceNow knowledge articles, application user guides, how-to instructions, product specifications, computer systems operation guides, and other supporting documents. The content of these materials may require the development or revision of graphical images, flow charts, and diagrams.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Responsibilities:
Work with ServiceNow knowledge team, engineers, developers, system administrators, and other technical and occupational staff to become familiar with product technology, functions, and behaviors in developing instructional materials.Proofread and revise existing materials, in coordination with technical and functional experts, improving the accuracy, clarity and quality of the materials prior to publication using plain non-technical language and proper presentation.Support other technical writing and program documentation tasks as required.Support development and instruction of technical training of existing staff and new employees, as necessary, on the basic functionality of agency laptops and Microsoft applications.Provide training on supported applications. Update the training materials based on changes to the applications and/or host environment, including a description of how the changes will affect the user.Work with the federal staff to determine the technical writing needs and training requirements and objectives, for providing presentations, workshops or technology-supported instruction.Work closely with program management to evaluate and recommend general continuous service improvements.
Required Skills/Experience:
Associates Degree or equivalent.Must be a U.S. Citizen and successfully complete a background check.3 years of IT technical writing/training, or other related IT experience.Experience using Microsoft Office applications.Experience using graphic design software tools like Adobe Illustrator or equivalent.Experience creating technical manuals/documentation, knowledge management articles, templates, flowcharts or other visual training aides.Experience updating and maintaining training materials.Knowledge of media production, communication, and dissemination techniques and methods.Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Preferred Skills/Experience:
ITIL Foundation certification.Experience supporting federal agencies.
Physical and/or Mental Qualifications:
Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.#J-18808-Ljbffr
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Responsibilities:
Work with ServiceNow knowledge team, engineers, developers, system administrators, and other technical and occupational staff to become familiar with product technology, functions, and behaviors in developing instructional materials.Proofread and revise existing materials, in coordination with technical and functional experts, improving the accuracy, clarity and quality of the materials prior to publication using plain non-technical language and proper presentation.Support other technical writing and program documentation tasks as required.Support development and instruction of technical training of existing staff and new employees, as necessary, on the basic functionality of agency laptops and Microsoft applications.Provide training on supported applications. Update the training materials based on changes to the applications and/or host environment, including a description of how the changes will affect the user.Work with the federal staff to determine the technical writing needs and training requirements and objectives, for providing presentations, workshops or technology-supported instruction.Work closely with program management to evaluate and recommend general continuous service improvements.
Required Skills/Experience:
Associates Degree or equivalent.Must be a U.S. Citizen and successfully complete a background check.3 years of IT technical writing/training, or other related IT experience.Experience using Microsoft Office applications.Experience using graphic design software tools like Adobe Illustrator or equivalent.Experience creating technical manuals/documentation, knowledge management articles, templates, flowcharts or other visual training aides.Experience updating and maintaining training materials.Knowledge of media production, communication, and dissemination techniques and methods.Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Preferred Skills/Experience:
ITIL Foundation certification.Experience supporting federal agencies.
Physical and/or Mental Qualifications:
Effectively communicate with customers, stakeholders, and technical specialists.
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.#J-18808-Ljbffr