Supervisor, Training & Development (Multimedia Design)

OverviewTo assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.ResponsibilitiesInitiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectivenessPlan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to managementWork closely with internal communication partners to explore and initiate more effective methods of communicating with our employeesIdentify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employeesOversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employeesDevelop new concepts, strategies, and innovative approaches to design innovative learning solutionsLead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutionsMay serve as primary point of contact for project management and other related issuesProvide support to aid in the development of instructional courses tailored to meet desired learning outcomesConduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadershipIdentify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvementsProvide analysis and recommendations to influence decisions by team members, department leadership, and business partnersCompile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programsPartner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to managementMonitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are metEnsure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraintsSupervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriateCreate an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediatorPerform other duties as assignedQualificationsWorking knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actionsWorking knowledge of instructional theories, educational psychology, educational theory, tools and resourcesSignificant experience in designing and executing multifaceted training campaignsSignificant experience managing presentation and publication production projectsSignificant experience in online publishing and project tracking tools and programsExperience in implementing strategic initiatives at the tactical levelExperience in supervising and/or leading professional employeesExperience in evaluating the effectiveness of courses, learning products and delivery methodsExperience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problemsExperience in leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impactSignificant experience in time management and organizational skillsAdvanced skill in assessing organizational training needs and researching topics for course developmentAdvanced skill to successfully influence, lead and /or guide others towards goalsEffective skill presenting findings, conclusions, alternatives and information clearly and conciselyEffective skill in results-oriented leadership in a challenging environmentAdvanced skill in systems analysis and design techniquesAdvanced skill interacting with staff, management, vendors and members diplomatically and tactfullyAdvanced problem solving, collaboration, critical thinking, team building, and presentation skillsAdvanced verbal, interpersonal and written communication skillsAdvanced database, word processing, spreadsheet, and presentation software skills and collaboration tools (e.g., Microsoft Access, Excel, Word, PowerPoint, etc.Bachelor's degree in a related field, or the equivalent combination of education, training and experienceDesired QualificationsAdvanced degree in business management, or the equivalent combination of education, training, and experienceEffective skill capturing and translating processes and requirements into easily understood termsFamiliarity with banking/financial industry trends, products and servicesExperience working with cross-functional teams and leading projectsAdvanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesAdvanced knowledge of Navy Federal's products, services, programs, policies and proceduresHours:

Monday - Friday, 8:00AM - 4:30PMLocation:

5510 Heritage Oaks Drive, Pensacola, FL 32526About UsYou have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers* WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.