HeyGen
Customer Community Manager
HeyGen, San Francisco, California, United States, 94199
The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created.Learn more at www.heygen.com
Company Overview: At HeyGen, we're dedicated to making visual storytelling accessible to everyone. As visual content becomes increasingly important in how information is created, consumed, and retained, our mission is to democratize the ability to produce engaging video narratives. Our AI technology empowers people everywhere to reach, captivate, and inspire audiences with high-quality video content without the traditional costs and complexities. If a team has a story to tell, HeyGen can help them.
Position Overview:We're looking for an experienced Customer Community Manager to join our team at HeyGen to help build and nurture the growing HeyGen community. In this role, you'll work with our Community and Education team to create and manage community programs to develop and manage community programs that build meaningful relationships that educate, inspire, and engage our global customer base.
Key Responsibilities:
Build and manage community programs across a variety of channels (private and public forums, Discord, etc.) for customers, community advocates, and agency partnersSupport member recruitment, onboarding, messaging and engagement activitiesRecruit, enable, and manage customer Ambassador and Agency membersCollect and share community insights with the broader HeyGen teamPlan and execute global community-focused events, online and offlineLead conversations and build engagement in online forumsReport on success of the community program and adjust as needed for continued growth and impactPreferred Qualifications:
7+ years experience in community programs, processes, and/or operations, or adjacent domains such as partner marketing, social media marketing, or B2B marketingStrong communication skills, both written and verbal, with an ability to create clear and engaging customer-focused contentFlexible and open to take on new projects or opportunities, with the ability to navigate ambiguityEnthusiastic about working in a fast-paced and dynamic environmentAbility to travel regionally and globally periodicallyWhat HeyGen Offers:
Competitive salary and benefits packageA pivotal role in a company leading innovation in the AI-driven visual content sectorA dynamic and inclusive work environment that fosters creativity and innovationOpportunities for professional growth and skill development in cutting-edge marketing techniquesA collaborative culture that values teamwork and employee insightsThis role is 80-100% in-office
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join HeyGen and help us transform the landscape of visual storytelling!
Salary Range:$150,000 - $175,000 annuallyPlease note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join HeyGen and help us transform the landscape of visual storytelling!
Company Overview: At HeyGen, we're dedicated to making visual storytelling accessible to everyone. As visual content becomes increasingly important in how information is created, consumed, and retained, our mission is to democratize the ability to produce engaging video narratives. Our AI technology empowers people everywhere to reach, captivate, and inspire audiences with high-quality video content without the traditional costs and complexities. If a team has a story to tell, HeyGen can help them.
Position Overview:We're looking for an experienced Customer Community Manager to join our team at HeyGen to help build and nurture the growing HeyGen community. In this role, you'll work with our Community and Education team to create and manage community programs to develop and manage community programs that build meaningful relationships that educate, inspire, and engage our global customer base.
Key Responsibilities:
Build and manage community programs across a variety of channels (private and public forums, Discord, etc.) for customers, community advocates, and agency partnersSupport member recruitment, onboarding, messaging and engagement activitiesRecruit, enable, and manage customer Ambassador and Agency membersCollect and share community insights with the broader HeyGen teamPlan and execute global community-focused events, online and offlineLead conversations and build engagement in online forumsReport on success of the community program and adjust as needed for continued growth and impactPreferred Qualifications:
7+ years experience in community programs, processes, and/or operations, or adjacent domains such as partner marketing, social media marketing, or B2B marketingStrong communication skills, both written and verbal, with an ability to create clear and engaging customer-focused contentFlexible and open to take on new projects or opportunities, with the ability to navigate ambiguityEnthusiastic about working in a fast-paced and dynamic environmentAbility to travel regionally and globally periodicallyWhat HeyGen Offers:
Competitive salary and benefits packageA pivotal role in a company leading innovation in the AI-driven visual content sectorA dynamic and inclusive work environment that fosters creativity and innovationOpportunities for professional growth and skill development in cutting-edge marketing techniquesA collaborative culture that values teamwork and employee insightsThis role is 80-100% in-office
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join HeyGen and help us transform the landscape of visual storytelling!
Salary Range:$150,000 - $175,000 annuallyPlease note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join HeyGen and help us transform the landscape of visual storytelling!