Social Media Community Manager

Job DescriptionBring a strategic focus to our community management discipline, ensuring insights from the community are driving strategic decisions over time. Set new standards and further enhance best practices uniquely tailored to channels and strategic objectives. Manage the social channels for a company executive, including posting, monitoring and engaging their behalf. Draw out key insights from top-performing content, platform trends, and customer conversation themes. Conceptualize and optimize content accordingly. Ensure that relevant team members are getting the information they need, keeping a close watch on the frontline to provide a constant feedback loop between our customers and teams. Behave as our customers number one advocate. Serve as the eyes and ears of the organization to deliver customer-first responses and solutions. Drive employee advocacy through our Digital Ambassador program. Leverage social listening to inform strategy based on what's being discussed, and provide voice of consumer reporting during times of crisis.Skills:Expert of social media usage, platforms, and community management best practicesMinimum 2 years experience in a community management or similar roleSkilled writer with experience across a diverse portfolio of brands and channelsExperience publishing across all major social media platforms for a brandAbility to identify and track relevant community KPIsExcellent communication skillsAttention to detail, critical-thinker, and problem-solverAbility to be nimble as the capability is in early stages and growing rapidlyHeart for the customerAbility to make decisions, prioritize, and work cross-functionallyCollaborative self-starterEducation (if required) : BA/BS in communications, marketing, or digital media or equivalent experience