Communications Supervisor - Internal Posting Dependent Upon Experience

Communications Supervisor - Internal Posting Type: Full TimeAnnouncement Date: 18/07/2024Closing Date: August 1, 2024Position Summary: Will receive incoming emergency and non-emergency calls. Incumbent is expected to dispatch calls for service to local Law Enforcement, Fire Rescue, Emergency Services personnel and other local and state officials. Will maintain accurate and complete dispatch records, monitor radio communications and provide directions to officials, as needed. Will provide frontline supervision of full-time and part-time Communications Officers while they are performing their duties. Will provide training to newly hired Communications Officers. Will work with the Communications Manager and other command staff to develop and ensure compliance with training, policies and procedures, certifications, audits and other related duties to the supervision of the operations of the Communications Center. This is an essential position and staff are subject to recall and standby for incidents such as natural and man-made disasters, and for severe weather such as hurricanes that are expected to impact Jasper County.Major Duties: Performs all the duties of a Communications Officer:Receives, monitors, and dispatches radio communications traffic for EMS, Fire, and Law Enforcement Departments throughout Jasper County, including all 911 calls.Dispatches the appropriate first responders to incident locations; maintains radio contact with first responders in the field.Takes emergency and non-emergency phone calls; provides emergency medical instructions to callers prior to the arrival of emergency medical personnel as appropriate.Monitors weather conditions; initiates weather alerts to responders as necessary.Dispatches wrecker services to appropriate incident locations.Enters and retrieves data from the National Crime Information Center network and state departments of motor vehicles; runs drivers license and license plate requests for officers in the field; enters and verifies identity of persons that are wanted or missing, enters and verifies articles, guns, and vehicles; runs criminal background checks.Verifies addresses, provides call and unit history logs to local agencies.Supervises Communications Officers as assigned to shift by the Communications Manager.Assists with the training and mentorship of Communications Officers.Documents and evaluates assigned Communications Officers.Assists the Terminal Agency Coordinator, Training Coordinator, QA/QI Coordinator, and Communications Manager with tasks and related duties as assigned.Knowledge Required: Knowledge from 3-5 years of 9-1-1 call taking and dispatching.Knowledge of applicable federal, state, and local statutes.Knowledge and understanding of the geography and road system of Jasper County.Knowledge and understanding of radio codes and signals used in public safety work.Physical Demands: The work is typically performed on 12-hour shifts, while seated at a desk or console, standing, or walking. The employee occasionally lifts light objects, uses equipment requiring a high degree of dexterity, accuracy and speed. May occasionally require the ability to travel to attend training and/or conferences. The work is performed in a 9-1-1 dispatch center that is often noisy and has dim lighting. The work is typically performed at a console that has 6 computer monitors, 3 mice, 2 keyboards, and 1 keypad.Minimum Qualifications: Requires a high school diploma or GED equivalent.Requires the ability to provide a birth certificate.Requires the ability to legally work in the United States of America.Requires the ability to pass and maintain a clear criminal history record.Requires the ability to pass and maintain a clear drug screening record.Requires the ability to maintain confidentiality of sensitive and restricted information.Requires the ability to successfully complete in-house on-the-job training within the timeframe of the training program.Requires the ability to obtain and maintain certifications required by national standards, and State and Federal policy.Requires the ability to understand and follow County and Division policies and procedures.Requires the ability to promote a positive and efficient work environment.Requires the ability to supervise and train staff while performing Communications Officer duties.Requires the ability to quickly and accurately type information. (At least 45 WPM)Requires the ability to operate public safety radio and telecommunications equipment.Requires the ability to operate public safety software and systems.Requires the ability to listen to details and take information accurately.Requires the ability to perform multiple tasks simultaneously.Requires the ability to handle and respond to highly stressful situations.Preferred Qualifications: 2-3 years of experience supervising and instructing training materials preferred.The ability to provide mentorship and leadership to subordinate staff is preferred.The ability to speak bilingually is preferred.Excellent computer skills are essential to success in this position.Excellent customer service skills are essential.Application Procedure: Only applicants submitting a fully completed Jasper County application will be considered. Please submit completed documents to Jasper County Human Resources, PO Box 150, Ridgeland, SC 29936. Applications are available on-line or, may be obtained in person at the Clementa C. Pinckney Government, 358 Third Avenue, Ridgeland, SC 29936. APPLICANTS WILL BE DRUG TESTED AND MUST SUCCESSFULLY PASS A CRIMINAL BACKGROUND CHECK.If an accommodation is needed in order to participate in the application process, please contact the Human Resources Office.JASPER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER#J-18808-Ljbffr