Bill.com
Senior Process Content Manager
Bill.com, Draper, Utah, United States, 84020
Do the best work of your career as a champion for small and mid-size businesses.
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.
Make your impact within a rapidly growing Fintech Company
The
Senior Process Manager
will join our Digital Content team as we look to expand how we help shape the way teams document and maintain their internal processes. You will work closely within the team to ensure consistency across style and language of our stored processes as well as with cross functional teams across the CARE organization to document and maintain their standard operating procedures. We are on a mission to make sure our agents have consistent, easy to understand content as they provide world class support to our customers. You will have the opportunity to lead a functional area and exposure across multiple areas of the business.
Responsibilities include:Work with internal teams to develop an understanding of the organizational needs; research, outline, write, and edit new and existing contentTranslate processes into easy to understand documentationCreate and maintain templates for process documentationEnsure documentation is in compliance with BILL's standards and branding guidelinesWork with subject matter experts to develop documentation for new processes; gather feedback and revise documentation as neededMaintain review cadence to ensure subject matter experts and team process owners routinely validate their process documentationControl access to documents, remove documents that are obsolete, and maintain version integrityDevelop a functional understanding of the tools and processes required to support BILL customersManage end to end storage and maintenance of process documentation across CX teamsMaintain cross org relationships with SMEs and process owners to ensure documentation is currentWe'd love to chat if you have:
Superior writing skills with attention to detail regarding grammar, spelling, and punctuationStrong working knowledge of process analysis. Able to document repeatable process steps and create process flows using Visio or similar programsAbility to create relationships and work cross functionallyAbility to adjust to changing priorities and deadlinesExperience working with geographically separated teamsExperience with Salesforce and connected technologies is a plusBachelor's degree in communication or business preferred4 years of experience as a process specialist preferredThe estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper UT pay range
$84,900-$106,100 USD
Let's talk about benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsAnd much moreFor positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.
We live our culture and values every day
At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
Humble
- We check our egos at the door. We are curious. We listen, accept feedback.Authentic
- We earn and show trust by being real-embracing our authentic selves.Passionate
- We care deeply about each other and our customers.Accountable
- We are duty-bound to each other, our customers, and society.Fun
- We wrap it all together by building connections and enjoying time spent together.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants
BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.
BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you're looking for a place that helps you do the best work of your career, look no further than BILL.
Make your impact within a rapidly growing Fintech Company
The
Senior Process Manager
will join our Digital Content team as we look to expand how we help shape the way teams document and maintain their internal processes. You will work closely within the team to ensure consistency across style and language of our stored processes as well as with cross functional teams across the CARE organization to document and maintain their standard operating procedures. We are on a mission to make sure our agents have consistent, easy to understand content as they provide world class support to our customers. You will have the opportunity to lead a functional area and exposure across multiple areas of the business.
Responsibilities include:Work with internal teams to develop an understanding of the organizational needs; research, outline, write, and edit new and existing contentTranslate processes into easy to understand documentationCreate and maintain templates for process documentationEnsure documentation is in compliance with BILL's standards and branding guidelinesWork with subject matter experts to develop documentation for new processes; gather feedback and revise documentation as neededMaintain review cadence to ensure subject matter experts and team process owners routinely validate their process documentationControl access to documents, remove documents that are obsolete, and maintain version integrityDevelop a functional understanding of the tools and processes required to support BILL customersManage end to end storage and maintenance of process documentation across CX teamsMaintain cross org relationships with SMEs and process owners to ensure documentation is currentWe'd love to chat if you have:
Superior writing skills with attention to detail regarding grammar, spelling, and punctuationStrong working knowledge of process analysis. Able to document repeatable process steps and create process flows using Visio or similar programsAbility to create relationships and work cross functionallyAbility to adjust to changing priorities and deadlinesExperience working with geographically separated teamsExperience with Salesforce and connected technologies is a plusBachelor's degree in communication or business preferred4 years of experience as a process specialist preferredThe estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper UT pay range
$84,900-$106,100 USD
Let's talk about benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsAnd much moreFor positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.
We live our culture and values every day
At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There's no limit to what we can build and where we can go from here. We'd love you to join us.
BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.
Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.
If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.
BILL Culture:
Humble
- We check our egos at the door. We are curious. We listen, accept feedback.Authentic
- We earn and show trust by being real-embracing our authentic selves.Passionate
- We care deeply about each other and our customers.Accountable
- We are duty-bound to each other, our customers, and society.Fun
- We wrap it all together by building connections and enjoying time spent together.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants