Service Designer Or UX Designer

TITLE: Service Designer

LOCATION: Washington, DC/ Onsite

MINIMUM EDUCATION: Bachelor’s degree in IT or related field or equivalent experience.

REQUIRED EXPERIENCE: 5+ years

INTERVIEWS: In Person

Job Description:

The service designer will work collaboratively with stakeholders to develop a comprehensive understanding of the problem and ideate potential solutions to improve the delivery of services to District residents.

Responsibilities:

The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process.

· Lead human-centered design projects alongside a team of other innovators

· Perform and manage user research

· Maintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback

· Design the User Journey Map and identify pain points and issues that need to be addressed in a given solution

· Generate creative, bold solutions to public sector challenges

· Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem

· Prototype and test potential solutions in order to validate ideas and iterate

· Design the Service Blueprint and prepare for presentation to the team and relevant stakeholders

Skills:

· 5+ years of professional experience in UX design. Required 5 years

· Comprehensive understanding of human-centered design and design thinking. Required 5 Years

· Experience planning and executing user research. Required 5 Years

· Ability to synthesize complex qualitative data. Required 5 Years

· Experience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders. Required 3 Years

· Experience designing a user journey map and the ability to then identify touchpoints and pain points. Required 5 Years

· Ability to plan and execute co-creation workshops with relevant stakeholders. Required 5 Years

· Experience planning and executing community outreach events. Required 5 Years