Bright Horizons Children's Centers
Solution Design Analyst
Bright Horizons Children's Centers, Newton, Massachusetts, United States, 02165
The
Solution Design Analyst
works closely with sales prospects and existing clients throughout the sales/pre-implementation process to design programs and solutions across the EdAssist suite of products. They leverage product and system expertise to identify and scope optimal product-based solutions to address clients' desired business outcomes and are typically, but not exclusively, assigned to common, standard and/or smaller-scope project types and clients. The Solution Design Analyst must possess strong client relationship skills, influence design decisions, and be able to clearly demonstrate the EdAssist value proposition.
This role is fully remote.
Bright Horizons is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees' career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.
What you will be doing:Serve as the key partner to assigned clients (typically for non-enterprise clients, standard and/or smaller-scope engagements) throughout the program or solution design process, ensuring a seamless client experience and effective transition to the implementation team
Assist clients in meeting their business objectives by guiding them through the program/solution design process, drawing on best practices, policy recommendations, and knowledge of their existing set-up (as applicable). Leverage additional resources such as market research, industry analysis, benchmarking, etc. as needed.
Partner with Growth teams to evaluate and qualify sales/upsell opportunities and align recommendations to the EdAssist product architecture and best practices
Perform and present data analyses to support client decision-making and demonstrate the EdAssist value, including cost modeling, utilization projections, etc.
Employ product and solution expertise to research and scope client-requested changes in the context of existing design, and prepare project cost estimates & change orders according to established methodology and practice
Conduct product demos, contribute to RFP responses, participate in product or technical discussions during the sales process, as needed
Collaborate with other teams to ensure that functional and technical project deliverables are accurate, supportable, well-defined and transitioned successfully to the implementation team
Contribute to the creation, evaluation and maintenance of a library of standard/common best practices, product documentation and effective workflows, in collaboration with other EdAssist teams
Understand and adhere to defined individual performance metrics, established methodologies, project workflows, timelines and quality standards; leverage other internal experts and resources as needed
Overnight travel as required for client and organizational meetings (approximately 5%).
Fully remote role
What we hope you will bring to this role:Bachelor's Degree or 3 years of comparable experience in client relations is Required
4 years experience in client relations Required
External/internal program design or consulting background (Software or Consulting Services) Required
2-3 years' experience with EdAssist's products and solutions Preferred
Excellent client communication and presentation skills, including the ability to influence and to explain complex requirements to a variety of audiences
Proven ability to understand business and technical requirements and the flexibility to adapt to new and rapidly changing information
Strong data analysis, project management, and critical thinking skills
Ability to manage competing priorities and thrive in a virtual, collaborative, and fast-paced environment
Demonstrate impeccable organization, attention to detail and responsiveness
Knowledge of Salesforce, sales process and strategies preferred
Knowledge of adult higher education, tuition assistance and/or student loan programs, and workforce education trends preferred
Compensation Range:
$81,000 - $96,000 annual salary
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at
or
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at
or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Solution Design Analyst
works closely with sales prospects and existing clients throughout the sales/pre-implementation process to design programs and solutions across the EdAssist suite of products. They leverage product and system expertise to identify and scope optimal product-based solutions to address clients' desired business outcomes and are typically, but not exclusively, assigned to common, standard and/or smaller-scope project types and clients. The Solution Design Analyst must possess strong client relationship skills, influence design decisions, and be able to clearly demonstrate the EdAssist value proposition.
This role is fully remote.
Bright Horizons is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees' career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.
What you will be doing:Serve as the key partner to assigned clients (typically for non-enterprise clients, standard and/or smaller-scope engagements) throughout the program or solution design process, ensuring a seamless client experience and effective transition to the implementation team
Assist clients in meeting their business objectives by guiding them through the program/solution design process, drawing on best practices, policy recommendations, and knowledge of their existing set-up (as applicable). Leverage additional resources such as market research, industry analysis, benchmarking, etc. as needed.
Partner with Growth teams to evaluate and qualify sales/upsell opportunities and align recommendations to the EdAssist product architecture and best practices
Perform and present data analyses to support client decision-making and demonstrate the EdAssist value, including cost modeling, utilization projections, etc.
Employ product and solution expertise to research and scope client-requested changes in the context of existing design, and prepare project cost estimates & change orders according to established methodology and practice
Conduct product demos, contribute to RFP responses, participate in product or technical discussions during the sales process, as needed
Collaborate with other teams to ensure that functional and technical project deliverables are accurate, supportable, well-defined and transitioned successfully to the implementation team
Contribute to the creation, evaluation and maintenance of a library of standard/common best practices, product documentation and effective workflows, in collaboration with other EdAssist teams
Understand and adhere to defined individual performance metrics, established methodologies, project workflows, timelines and quality standards; leverage other internal experts and resources as needed
Overnight travel as required for client and organizational meetings (approximately 5%).
Fully remote role
What we hope you will bring to this role:Bachelor's Degree or 3 years of comparable experience in client relations is Required
4 years experience in client relations Required
External/internal program design or consulting background (Software or Consulting Services) Required
2-3 years' experience with EdAssist's products and solutions Preferred
Excellent client communication and presentation skills, including the ability to influence and to explain complex requirements to a variety of audiences
Proven ability to understand business and technical requirements and the flexibility to adapt to new and rapidly changing information
Strong data analysis, project management, and critical thinking skills
Ability to manage competing priorities and thrive in a virtual, collaborative, and fast-paced environment
Demonstrate impeccable organization, attention to detail and responsiveness
Knowledge of Salesforce, sales process and strategies preferred
Knowledge of adult higher education, tuition assistance and/or student loan programs, and workforce education trends preferred
Compensation Range:
$81,000 - $96,000 annual salary
The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Life at Bright Horizons:Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.
Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.
HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?Contact us at
or
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at
or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.