Oregon State University
Senior Manager of Marketing and Guest Experience
Oregon State University, Corvallis, Oregon, United States, 97333
Position Details
Position Information
DepartmentReser Ctr Creative Arts (CLA)
Position TitleCoordinator-Comm&Mktg
Job TitleSenior Manager of Marketing and Guest Experience
Appointment TypeProfessional Faculty
Job LocationCorvallis
Benefits EligibleFull-Time, benefits eligible
Remote or Hybrid option?
Job Summary
The College of Liberal Arts
is seeking a Senior Manager of Marketing and Guest Experience. This is a full-time (1.00 FTE), 12-month, professional faculty position.
The Integrated Arts and Humanities Program at Oregon State University includes the Patricia Valian Reser Center for the Creative Arts (PRAx), the Center for the Humanities (CFTH), and the about-to-be-built Center for Material Cultures Research in Art, Archaeology, and Indigenous Studies. Taking direction from the Executive Director of PRAx/Associate Vice Provost of Arts and Humanities, from the Director of Humanities Initiatives, and from the Managing Director of PRAx (who is the direct supervisor), this position has overall responsibility for the ways in which all the entities in the program present to the public. At PRAx in particular, marketing and guest services are tied together by specific operational systems (CRM, ticketing software, and email marketing platforms) as well as reputationally, and the Senior Manager has equal responsibility for strategic data management, for communications, and for overseeing the front-of-house guest experience in keeping with the overall brand. The position works equally with backend data sources, public-facing marketing and communications, and directly with the public. The position requires the ability and willingness to work hands-on at events while also supervising staff and conducting administrative duties. The position requires the ability to shuttle between arts-oriented and humanities-oriented forms of communication in order to achieve the public-facing goals of the integrated program.
The College of Liberal Arts is a community that includes and values the voices of all people. As such, we recognize the social barriers that have systematically marginalized and excluded people and communities based on race, ethnicity, gender, sexual identity, socioeconomic background, age, disability, national origin and religion. We are committed to the equity of opportunities and strive to promote and advance diverse communities. We value and proactively seek genuine participation from these historically under-represented and underserved groups and recognize them as an essential component of creating a welcoming and rich academic, intellectual, and cultural environment for everyone.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
•
Top 1.4% university in the world•
More research funding than all public universities in Oregon combined•
1 of 3 land, sea, space and sun grant universities in the U.S.•
2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties•
7
cultural resource centers
that offer education, celebration and belonging for everyone•
100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates•
35k+ students including more than 2.3k international students and 10k students of color•
217k+ alumni worldwide•
For more interesting facts about OSU visit:
https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:Oregon State University offers a
comprehensive benefits package
with benefits eligible positions that is designed to meet the needs of employees and their families including:•
Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.•
Free confidential mental health and emotional support services, and counseling resources.•
Retirement savings paid by the university.•
A generous paid leave package, including holidays, vacation and sick leave.•
Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.•
Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the
Benefits Calculator
to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
30% Marketing and Communications
25% Front of House Operations and Guest Services
25% Customer Relations Management (CRM)
20% Donor and VIP Relations
What You Will NeedBachelor's degree in a field relevant to communications, event management, or closely related areas (English, business, hospitality, etc).Excellent copy-editing skills and verbal and written communications skills; ability to articulate complex ideas and proposals; able to move between a wide range of topics, both historical and current, always with an eye to connecting with the PRAx's audience.Familiarity with, and commitment to innovation within, digital and technological forms of communication and education.Prior experience using data, whether or not in a specially CRM-oriented context, to inform decisions.Understanding of, and commitment to, justice, equity, inclusion, accessibility, and diversity practices and to embedding those practices throughout audience, along with a demonstrable commitment to promoting and enhancing diversity.Excellent customer service skills. Excellent problem-solving via phone, email, and in person.Ability to motivate, lead, and relate effectively to a variety of people.This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
Master's degree in a field related to the position duties.Academic or practical involvement in the relationship between art, science, and technology.Experience supervising staffExperience working with faculty and students on audience engagement projects.
Working Conditions / Work Schedule
The incumbent in this position will be expected to flex their schedule according to the requirements of the work. This position is distinct from that of the Box Office and Guest Experience Manager by having more explicit orientation to administrative and operational tasks that would generally be accomplished during typical working hours, but attendance at select events is an important component of the ability of this position to oversee guest relations.
Pay MethodSalary
Pay Period1st through the last day of the month
Pay DateLast working day of the month
Recommended Full-Time Salary Range$44,496- $75,516
Link to Position Description
https://jobs.oregonstate.edu/position_descriptions/119076
Posting Detail Information
Posting NumberP08354UF
Number of Vacancies1
Anticipated Appointment Begin Date10/01/2024
Anticipated Appointment End Date
Posting Date08/05/2024
Full Consideration Date09/01/2024
Closing Date09/22/2024
Indicate how you intend to recruit for this searchCompetitive / External - open to ALL qualified applicants
Special Instructions to Applicants
To ensure full consideration, applications must be received by 09/01/2024.
Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.
When applying you will be required to attach the following electronic documents:
1) A resume
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
Starting salary within the salary range will be commensurate with skills, education, and experience.
For additional information please contact:
Nadia HaganNadia.hagan@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our
Background Checks
website including the
for candidates
section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at
employee.relations@oregonstate.edu .
Position Information
DepartmentReser Ctr Creative Arts (CLA)
Position TitleCoordinator-Comm&Mktg
Job TitleSenior Manager of Marketing and Guest Experience
Appointment TypeProfessional Faculty
Job LocationCorvallis
Benefits EligibleFull-Time, benefits eligible
Remote or Hybrid option?
Job Summary
The College of Liberal Arts
is seeking a Senior Manager of Marketing and Guest Experience. This is a full-time (1.00 FTE), 12-month, professional faculty position.
The Integrated Arts and Humanities Program at Oregon State University includes the Patricia Valian Reser Center for the Creative Arts (PRAx), the Center for the Humanities (CFTH), and the about-to-be-built Center for Material Cultures Research in Art, Archaeology, and Indigenous Studies. Taking direction from the Executive Director of PRAx/Associate Vice Provost of Arts and Humanities, from the Director of Humanities Initiatives, and from the Managing Director of PRAx (who is the direct supervisor), this position has overall responsibility for the ways in which all the entities in the program present to the public. At PRAx in particular, marketing and guest services are tied together by specific operational systems (CRM, ticketing software, and email marketing platforms) as well as reputationally, and the Senior Manager has equal responsibility for strategic data management, for communications, and for overseeing the front-of-house guest experience in keeping with the overall brand. The position works equally with backend data sources, public-facing marketing and communications, and directly with the public. The position requires the ability and willingness to work hands-on at events while also supervising staff and conducting administrative duties. The position requires the ability to shuttle between arts-oriented and humanities-oriented forms of communication in order to achieve the public-facing goals of the integrated program.
The College of Liberal Arts is a community that includes and values the voices of all people. As such, we recognize the social barriers that have systematically marginalized and excluded people and communities based on race, ethnicity, gender, sexual identity, socioeconomic background, age, disability, national origin and religion. We are committed to the equity of opportunities and strive to promote and advance diverse communities. We value and proactively seek genuine participation from these historically under-represented and underserved groups and recognize them as an essential component of creating a welcoming and rich academic, intellectual, and cultural environment for everyone.
Why OSU?
Working for Oregon State University is so much more than a job!
Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don't wait for challenges to present themselves - we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.
FACTS:
•
Top 1.4% university in the world•
More research funding than all public universities in Oregon combined•
1 of 3 land, sea, space and sun grant universities in the U.S.•
2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties•
7
cultural resource centers
that offer education, celebration and belonging for everyone•
100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates•
35k+ students including more than 2.3k international students and 10k students of color•
217k+ alumni worldwide•
For more interesting facts about OSU visit:
https://oregonstate.edu/about
Locations:
Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
Oregon State's beautiful, historic and state-of-the-art main campus is located in one of America's best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.
Total Rewards Package:Oregon State University offers a
comprehensive benefits package
with benefits eligible positions that is designed to meet the needs of employees and their families including:•
Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.•
Free confidential mental health and emotional support services, and counseling resources.•
Retirement savings paid by the university.•
A generous paid leave package, including holidays, vacation and sick leave.•
Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.•
Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
Future and current OSU employees can use the
Benefits Calculator
to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
30% Marketing and Communications
25% Front of House Operations and Guest Services
25% Customer Relations Management (CRM)
20% Donor and VIP Relations
What You Will NeedBachelor's degree in a field relevant to communications, event management, or closely related areas (English, business, hospitality, etc).Excellent copy-editing skills and verbal and written communications skills; ability to articulate complex ideas and proposals; able to move between a wide range of topics, both historical and current, always with an eye to connecting with the PRAx's audience.Familiarity with, and commitment to innovation within, digital and technological forms of communication and education.Prior experience using data, whether or not in a specially CRM-oriented context, to inform decisions.Understanding of, and commitment to, justice, equity, inclusion, accessibility, and diversity practices and to embedding those practices throughout audience, along with a demonstrable commitment to promoting and enhancing diversity.Excellent customer service skills. Excellent problem-solving via phone, email, and in person.Ability to motivate, lead, and relate effectively to a variety of people.This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.
What We Would Like You to Have
Master's degree in a field related to the position duties.Academic or practical involvement in the relationship between art, science, and technology.Experience supervising staffExperience working with faculty and students on audience engagement projects.
Working Conditions / Work Schedule
The incumbent in this position will be expected to flex their schedule according to the requirements of the work. This position is distinct from that of the Box Office and Guest Experience Manager by having more explicit orientation to administrative and operational tasks that would generally be accomplished during typical working hours, but attendance at select events is an important component of the ability of this position to oversee guest relations.
Pay MethodSalary
Pay Period1st through the last day of the month
Pay DateLast working day of the month
Recommended Full-Time Salary Range$44,496- $75,516
Link to Position Description
https://jobs.oregonstate.edu/position_descriptions/119076
Posting Detail Information
Posting NumberP08354UF
Number of Vacancies1
Anticipated Appointment Begin Date10/01/2024
Anticipated Appointment End Date
Posting Date08/05/2024
Full Consideration Date09/01/2024
Closing Date09/22/2024
Indicate how you intend to recruit for this searchCompetitive / External - open to ALL qualified applicants
Special Instructions to Applicants
To ensure full consideration, applications must be received by 09/01/2024.
Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.
When applying you will be required to attach the following electronic documents:
1) A resume
2) A cover letter indicating how your qualifications and experience have prepared you for this position.
You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.
Starting salary within the salary range will be commensurate with skills, education, and experience.
For additional information please contact:
Nadia HaganNadia.hagan@oregonstate.edu
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has "critical or security-sensitive" responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our
Background Checks
website including the
for candidates
section for more details. If you have questions or concerns about the pre-employment check, please contact OSU's Employee and Labor Relations team at
employee.relations@oregonstate.edu .