City of Cambridge Massachusetts
Communications Manager
City of Cambridge Massachusetts, Cambridge, Massachusetts, us, 02140
ABOUT THE ROLE:
Under the direction of the Director of Traffic, Parking, and Transportation, and working closely with the Senior Management team, the Communications Manager will oversee communications and community outreach department wide. The successful candidate will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills who enjoys public and community interactions and enjoys working in a collaborative environment. In all work, the Communications Manager will seek to engage with the entire Cambridge community, including individuals and groups that have traditionally not participated in City-sponsored activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Communications Manager leads the Communications division of the Department, including the Project Administrator for Community Relations. Core responsibilities of role (assisted by the Project Administrator) include the following:
Direct internal and external communications for TP TManage the Department's website, including overseeing updates and redesigns as neededCoordinate media relations, including press releases, advisories, and talking points for the Commissioner and othersManage the Department's social media strategy as part of the City's overall social media approachManage the development of outreach materials using digital, web, social and print mediaProduce weekly internal department newsletterCreate and coordinate content for other City publications and outside organizations as neededEnsure consistency of messaging and graphic presentationsIdentify opportunities to improve communication strategies and implement guidelines for implementationOversee department responses to public records requestsManage staff
Supervise the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the DepartmentManage and support community outreach and engagement
Represent TP T at public events and/or make presentations to audiences that vary in size and backgrounds (note that technical subject matter expertise will generally be provided by other staff)Working with staff from TP T and other City departments, plan long-term engagement processes, messaging, and feedback gathering mechanisms for the City's Cycling Safety OrdinanceCoordinate outreach meetings and events, including scheduling, selecting venues, publicizing, and staffing eventsDevelop templates and guidelines for project- and program-related outreach and engagementIntroduce new methods for outreach based on best practicesFacilitate the Cycling Safety Ordinance Advisory GroupOversee various channels the public use to contact the department, including Commonwealth Connect, email, web contact forms and future CRM effortsDevelop metrics and measurements for tracking our communications and outreach efforts and develop ways to highlight and communicate these successes through a variety of channelsWork closely with other City staff
Coordinate communications with TP T staff and staff from other City departments; especially the Community Development Department, Department of Public Works, and Executive Communications OfficeOversee the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the DepartmentKey projects and programs the Communications Manager will work on include
Parking management communications: customer service and operational processes, resident parking permits, parking tickets, parking ticket disputes and the City's two municipal garagesEngineering and street management communications: outreach around changes to streets, new signs and signals, street occupancy permits, policies and programsCycling Safety Ordinance: annual reporting, updating webpages, communications around the goals of the Ordinance, and outreach for individual projectsVision Zero: assist in development and execution of the Vision Zero Outreach and Communication strategyReasonable accommodations may be made to enable individuals with disabilities to perform essential functions
MINIMUM REQUIREMENTS:
Bachelor's degree in Communications, English, or a related field; plus 3 years of experience; or an equivalent combination of education, training and experience may be consideredExcellent written and oral communication skills, ability to relate to audiences with multiple dimensions of diversity and work collaboratively with peersExcellent organizational and interpersonal skills, with a keen attention to detail and comfort handling multiple types of tasks and projectsProficiency and comfort with technologyThe City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologiesPREFERRED KNOWLEDGE SKILLS AND ABILITIES:
Demonstrated interest and involvement in transportation or sustainability preferred5 years of communications experience, including in transportation related rolesExperience working in a public sector environmentExperience in crisis communications and/or facilitating contentious public processes is a plusKnowledge of and experience using HTML and CSS to create online contentKnowledge of and experience using the Adobe Creative Cloud and web site content management systems. Design skills a plusAbility to work independently on routine tasks and manage recurring project cyclesFamiliarity with the Cambridge community preferredPHYSICAL DEMANDS :
Ability to access, input, and retrieve information from a computer. Ability to answer phones and maintain multiple files and be able to lift a minimum of 15 pounds. Ability to travel throughout the City of Cambridge to various meetings, sites, etc.
WORK ENVIRONMENT :
Standard office environment. Fluorescent lighting, and window unit air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs.
TOOLS AND EQUIPMENT USED:
Networked and stand-alone personal computers; telephones, copiers, scanners, paper, and electronic file system.
SUMMARY OF BENEFITS:
Competitive health, dental, and vision insuranceVacation and Sick leave eligiblePaid Parental LeaveSick Incentive Pay Eligible3 Personal days14 Paid HolidaysManagement Allowance, $2,700/yearCity employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
ResumeCover Letter
#P1
Under the direction of the Director of Traffic, Parking, and Transportation, and working closely with the Senior Management team, the Communications Manager will oversee communications and community outreach department wide. The successful candidate will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills who enjoys public and community interactions and enjoys working in a collaborative environment. In all work, the Communications Manager will seek to engage with the entire Cambridge community, including individuals and groups that have traditionally not participated in City-sponsored activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Communications Manager leads the Communications division of the Department, including the Project Administrator for Community Relations. Core responsibilities of role (assisted by the Project Administrator) include the following:
Direct internal and external communications for TP TManage the Department's website, including overseeing updates and redesigns as neededCoordinate media relations, including press releases, advisories, and talking points for the Commissioner and othersManage the Department's social media strategy as part of the City's overall social media approachManage the development of outreach materials using digital, web, social and print mediaProduce weekly internal department newsletterCreate and coordinate content for other City publications and outside organizations as neededEnsure consistency of messaging and graphic presentationsIdentify opportunities to improve communication strategies and implement guidelines for implementationOversee department responses to public records requestsManage staff
Supervise the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the DepartmentManage and support community outreach and engagement
Represent TP T at public events and/or make presentations to audiences that vary in size and backgrounds (note that technical subject matter expertise will generally be provided by other staff)Working with staff from TP T and other City departments, plan long-term engagement processes, messaging, and feedback gathering mechanisms for the City's Cycling Safety OrdinanceCoordinate outreach meetings and events, including scheduling, selecting venues, publicizing, and staffing eventsDevelop templates and guidelines for project- and program-related outreach and engagementIntroduce new methods for outreach based on best practicesFacilitate the Cycling Safety Ordinance Advisory GroupOversee various channels the public use to contact the department, including Commonwealth Connect, email, web contact forms and future CRM effortsDevelop metrics and measurements for tracking our communications and outreach efforts and develop ways to highlight and communicate these successes through a variety of channelsWork closely with other City staff
Coordinate communications with TP T staff and staff from other City departments; especially the Community Development Department, Department of Public Works, and Executive Communications OfficeOversee the Project Administrator for Community Relations, who provides support on the tasks above, including: drafting communications, designing materials, coordinating and staffing public outreach events, planning engagement processes; updating the website; and overseeing channels the public uses to communicate with the DepartmentKey projects and programs the Communications Manager will work on include
Parking management communications: customer service and operational processes, resident parking permits, parking tickets, parking ticket disputes and the City's two municipal garagesEngineering and street management communications: outreach around changes to streets, new signs and signals, street occupancy permits, policies and programsCycling Safety Ordinance: annual reporting, updating webpages, communications around the goals of the Ordinance, and outreach for individual projectsVision Zero: assist in development and execution of the Vision Zero Outreach and Communication strategyReasonable accommodations may be made to enable individuals with disabilities to perform essential functions
MINIMUM REQUIREMENTS:
Bachelor's degree in Communications, English, or a related field; plus 3 years of experience; or an equivalent combination of education, training and experience may be consideredExcellent written and oral communication skills, ability to relate to audiences with multiple dimensions of diversity and work collaboratively with peersExcellent organizational and interpersonal skills, with a keen attention to detail and comfort handling multiple types of tasks and projectsProficiency and comfort with technologyThe City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologiesPREFERRED KNOWLEDGE SKILLS AND ABILITIES:
Demonstrated interest and involvement in transportation or sustainability preferred5 years of communications experience, including in transportation related rolesExperience working in a public sector environmentExperience in crisis communications and/or facilitating contentious public processes is a plusKnowledge of and experience using HTML and CSS to create online contentKnowledge of and experience using the Adobe Creative Cloud and web site content management systems. Design skills a plusAbility to work independently on routine tasks and manage recurring project cyclesFamiliarity with the Cambridge community preferredPHYSICAL DEMANDS :
Ability to access, input, and retrieve information from a computer. Ability to answer phones and maintain multiple files and be able to lift a minimum of 15 pounds. Ability to travel throughout the City of Cambridge to various meetings, sites, etc.
WORK ENVIRONMENT :
Standard office environment. Fluorescent lighting, and window unit air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs.
TOOLS AND EQUIPMENT USED:
Networked and stand-alone personal computers; telephones, copiers, scanners, paper, and electronic file system.
SUMMARY OF BENEFITS:
Competitive health, dental, and vision insuranceVacation and Sick leave eligiblePaid Parental LeaveSick Incentive Pay Eligible3 Personal days14 Paid HolidaysManagement Allowance, $2,700/yearCity employee commuter benefits (T-Pass reimbursement Bluebikes membership, EZRide Shuttle membership)REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
ResumeCover Letter
#P1