Synectics
Content Strategist
Synectics, Dallas, Texas, United States, 75215
Description
This role is part of the Brand and Communications customer experience transformation team.The work focuses on driving consistency across customer communications and touchpoints for all products.Will partner to document and create various customer communication journeys for Mobility, Broadband and Wireless Broadband customers.Will be exposed to various parts of the business, and work with cross-functional partners to ensure consistency across Brand voice and look and feelDevelop a detailed view of customer communications by journey.Will be exposed to the teams that own these communications, and the teams that manage the systems that send those communications.Will analyze and use customer survey data to help inform the direction and focus of their efforts.Also help inform the future state of communications, as they work with stakeholders in Mobility and Broadband CX, Design, Technology, Advertising, as well as various program/product managers.Support our commitment to create an exceptional customer experience, by improving our Communications and Brand Relevance and Brand DifferentiationQualifications :
Journey mapping and mural experience preferred.Strong working knowledge of Microsoft Office, especially with regards to PowerPoint and Excel.Ability to self-manage and prioritize multiple projects simultaneously.Ability to conduct end-to-end gap analysis and measurement, change management, strategy alignment and creativity to optimize the consumer experience.Ability to lead experience workshops in order to formulate recommended solutions and gain consumer insights to optimize the customer experience.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
This role is part of the Brand and Communications customer experience transformation team.The work focuses on driving consistency across customer communications and touchpoints for all products.Will partner to document and create various customer communication journeys for Mobility, Broadband and Wireless Broadband customers.Will be exposed to various parts of the business, and work with cross-functional partners to ensure consistency across Brand voice and look and feelDevelop a detailed view of customer communications by journey.Will be exposed to the teams that own these communications, and the teams that manage the systems that send those communications.Will analyze and use customer survey data to help inform the direction and focus of their efforts.Also help inform the future state of communications, as they work with stakeholders in Mobility and Broadband CX, Design, Technology, Advertising, as well as various program/product managers.Support our commitment to create an exceptional customer experience, by improving our Communications and Brand Relevance and Brand DifferentiationQualifications :
Journey mapping and mural experience preferred.Strong working knowledge of Microsoft Office, especially with regards to PowerPoint and Excel.Ability to self-manage and prioritize multiple projects simultaneously.Ability to conduct end-to-end gap analysis and measurement, change management, strategy alignment and creativity to optimize the consumer experience.Ability to lead experience workshops in order to formulate recommended solutions and gain consumer insights to optimize the customer experience.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.