Associate Director, Content Operations (Bangkok-based, relocation provided)

Come join the leadership team building content for one of the world’s largest e-commerce and travel sites!We are looking for an experienced manager ready to grow; someone energetic and analytical, with a proven track record of driving business results through operational excellence.As Associate Director, Content Operations, you will analyze customer and product data to determine content value and priorities; set content strategy and KPIs that create value; build and manage content teams and lead them in execution in a fast-paced, international work environment; work with product managers and IT on A/B experiments and reporting; and coordinate with accommodation supply and connectivity teams.This position is based in Bangkok, Thailand, reporting to the Director of Content Operations and open to candidates worldwide. We will assist you with visa and relocation package, ensuring a smooth transition to working and living in Bangkok.Responsibilities Understand customer imperatives and set content and data priorities to business value generation.Establish and own KPIs to measure business value and operational throughput.Create roadmaps and project plans for executing against KPIs.Track execution and report up in regular updates.Monitor and prioritize enhancements to content back-office systems.Trouble-shoot and problem solve throughout the content supply chain.Identify profiles for success on Content Teams.Hire and develop stars. Experience Required Experience managing teams in ecommerce or technology/internet spaceProven experience with setting content or operational strategy to drive ecommerce conversion and product innovationProven analytical skills and data-driven decision-making; SQL expertise a plusProven experience optimizing operational workflows and resourcing, both automated and manual, to achieve business goalsAt least 2 years direct management of teams of 5 or more Preferred Qualifications MBA, or other relevant advanced degreeFluent in English, both spoken and writtenStrong communication skills: face to face, presentations, writtenIntermediate SQL expertise