YogaSix - Oak Park
Yoga Studio Manager
YogaSix - Oak Park, Oak Park, Illinois, us, 60303
The Yoga Studio Manager is responsible for ensuring an exceptional customer experience at YogaSix Oak Park. He/she will lead a team of Yoga Instructors and Sales Staff to meet and exceed studio sales, member experience, and financial performance goals.About you:Experienced yoga and/or fitness instructor seeking growth and expansion of your yoga and fitness careerPassionate about building community through health and wellness and enthusiastic about the benefits of yogaMotivated, organized and goal oriented with proven ability to exceed performance objectivesEmotionally intelligent with ability to use empathy and ‘firmness’ in managing staff and addressing customer needsCreative and analytical, using both qualitative and quantitative sources of information to create ideas and motivate staff and community to achieve goalsAbout YogaSix Oak ParkNew, growing business in the heart of downtown Oak Park’s shopping and entertainment districtWoman owned and ledDiverse community of yogis and staffFun, engaged community that loves pets, coffee and supporting local businessesPart of the wide well known xPonential Fitness family of franchises with extensive corporate support and trainingThis position is primarily responsible for the growth of the studio by working with the studio owner and regional sales director to actively promote the studio to prospective members, customers, and business partners.The yoga studio manager is also responsible for coaching and developing the studio staff at YogaSix Oak Park and maintaining an optimal yoga education schedule for customers and staff. The ideal candidate for this position is an experienced yoga instructor able and willing to teach a minimum of 2 classes per week and establish genuine relationships with studio members.This is a part time, 30+ hour per week role eligible for bonus and commission based on achieving performance goals. This position is eligible for expansion to full time based on overall studio results after 90 days.
Interested candidates will participate in a robust interview process that includes:-15 minute Screening interview and 15 minute class demo (in studio preferred)-Two, 30-45 minute behavioral interviews with the studio owner and corporate sales director-Final two-way discussion reviewing compensation, schedule, performance objectives, and onboarding plan.Position ResponsibilitiesSales - achieve studio profitability and growth targets through strategic, relationship based sellingGenerate new customer prospects for the studio through referrals, business to business networkingLead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staffManage and grow all revenue streams including Memberships, Retail and Teacher TrainingMarketing - consistently generate new sales prospects and potential visitors to the studio through multiple channelsCreate and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyaltyIdentify and implement marketing activities across multiple channels: in studio, business to business, social media, organic prospecting, out of studio events, etc.Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest trafficCustomer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyaltyEnsure all members have a high-quality experience in studioAddress and resolve customer service issuesDesign activities to promote member engagementMonitor and implement tactics to manage member attritionManagement and Planning - ensure the day to day operations of the studio run smoothly and are on track to meet studio performance objectivesWork with Studio Owner and Director of Education to optimize class schedule on an ongoing basisRecruit, hire, train, supervise, coach, mentor all studio staffMonitor performance metrics daily and work with staff and corporate support to intervene when neededWork closely with Studio Owner and National Sales Director to create and implement a plan to grow studio revenue from memberships, class packages, workshops, trainings, private lessons, external events, and retail sales.Participate in studio, regional and company-wide meetings and trainings as neededQualificationsSalesStrong experience and history of performance in retail/service,
fitness sales, and/or studio gym managementProven experience in the full lifecycle of lead management (generating, following up, and closing leads)Highly confident in generating personal sales, training and managing staff in sales strategyAbility to achieve sales objectives across all revenue streams: memberships, retail, and teacher trainingYoga & Fitness200 hour yoga certification from a YogaAlliance accredited providerExperience teaching in a studio environmentProven ability to grow classes and establish community with class participantsCommunications and Customer ServiceAbility to excel in a fast changing, diverse environmentStrong customer service skillsExcellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skillsManagementHigh emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.Team leadership experience, with positive track record of staff supervisionAdaptable and aware of opportunities for improvementHighly organized, proficient in data management, ability to prioritize and meet deadlinesStrong attention to detail and accuracyProfessional, punctual, reliable and neatTrustworthy and able to handle confidential informationProficient with computers and studio softwar
Interested candidates will participate in a robust interview process that includes:-15 minute Screening interview and 15 minute class demo (in studio preferred)-Two, 30-45 minute behavioral interviews with the studio owner and corporate sales director-Final two-way discussion reviewing compensation, schedule, performance objectives, and onboarding plan.Position ResponsibilitiesSales - achieve studio profitability and growth targets through strategic, relationship based sellingGenerate new customer prospects for the studio through referrals, business to business networkingLead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staffManage and grow all revenue streams including Memberships, Retail and Teacher TrainingMarketing - consistently generate new sales prospects and potential visitors to the studio through multiple channelsCreate and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyaltyIdentify and implement marketing activities across multiple channels: in studio, business to business, social media, organic prospecting, out of studio events, etc.Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest trafficCustomer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyaltyEnsure all members have a high-quality experience in studioAddress and resolve customer service issuesDesign activities to promote member engagementMonitor and implement tactics to manage member attritionManagement and Planning - ensure the day to day operations of the studio run smoothly and are on track to meet studio performance objectivesWork with Studio Owner and Director of Education to optimize class schedule on an ongoing basisRecruit, hire, train, supervise, coach, mentor all studio staffMonitor performance metrics daily and work with staff and corporate support to intervene when neededWork closely with Studio Owner and National Sales Director to create and implement a plan to grow studio revenue from memberships, class packages, workshops, trainings, private lessons, external events, and retail sales.Participate in studio, regional and company-wide meetings and trainings as neededQualificationsSalesStrong experience and history of performance in retail/service,
fitness sales, and/or studio gym managementProven experience in the full lifecycle of lead management (generating, following up, and closing leads)Highly confident in generating personal sales, training and managing staff in sales strategyAbility to achieve sales objectives across all revenue streams: memberships, retail, and teacher trainingYoga & Fitness200 hour yoga certification from a YogaAlliance accredited providerExperience teaching in a studio environmentProven ability to grow classes and establish community with class participantsCommunications and Customer ServiceAbility to excel in a fast changing, diverse environmentStrong customer service skillsExcellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skillsManagementHigh emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.Team leadership experience, with positive track record of staff supervisionAdaptable and aware of opportunities for improvementHighly organized, proficient in data management, ability to prioritize and meet deadlinesStrong attention to detail and accuracyProfessional, punctual, reliable and neatTrustworthy and able to handle confidential informationProficient with computers and studio softwar