Senior Manager of Marketing and Guest Experience

Minimum/Required Qualifications Bachelor\'s degree in a field relevant to communications, event management, or closely related areas (English, business, hospitality, etc). Excellent copy-editing skills and verbal and written communications skills; ability to articulate complex ideas and proposals; able to move between a wide range of topics, both historical and current, always with an eye to connecting with the PRAx\'s audience. Familiarity with, and commitment to innovation within, digital and technological forms of communication and education. Prior experience using data, whether or not in a specially CRM-oriented context, to inform decisions. Understanding of, and commitment to, justice, equity, inclusion, accessibility, and diversity practices and to embedding those practices throughout audience, along with a demonstrable commitment to promoting and enhancing diversity. Excellent customer service skills. Excellent problem-solving via phone, email, and in person. Ability to motivate, lead, and relate effectively to a variety of people. Position Duties 30% Marketing and Communications 25% Front of House Operations and Guest Services 25% Customer Relations Management (CRM) 20% Donor and VIP Relations Full Consideration Date: 9/01/2024 See posting for complete list of duties and qualifications. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.