1-800-Flowers Family of Brands
Customer Outreach Marketing
1-800-Flowers Family of Brands, Oregon City, Oregon, United States, 97045
Brand
Description
Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI
The COM Specialistwill be responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product, and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offer possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer need byusing their knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems.
Essential Duties and Responsibilities:
Contact customer by outbound calls using aprepared sales scripts to persuade potential customers to purchase a product or service and upselling customers on new/additional services and products when applicableProvide customers with appropriate product and service information and complete all follow up to close sale and drive resolution.Ability to move the customer past the point of browsing to engaging/closing a saleAbility to manage multiple systems effectively and efficiently, including predictive dialer, order entry and customer service systems.Handle orders and issues and update appropriate changes into system of record for complete resolution as requiredIdentify and escalate issues, feedback and trends to appropriate resource/departmentExpected to meet or exceed performance standards for each campaign.Ability to maintain confidentiality regarding customer orders, account and company information always.Communicate verbally and in writing in an engaging manner that promotes dialogue and establishes rapportMaintain empathy for the customer’s situation while providing world class service that cultivates and develops high level relationshipsAbility to maintain composure and professionalism while handling highly emotional escalationsAbility to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationshipParticipate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.In addition, the associate is expected to meet all company’s goals and metricsRequirements
Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI
Education and Experience
High School education or equivalent required.Good listening, written and verbal communication skillsExceptional sales ability related to outbound sales; must be able to effectively motivate customers to purchase products and/or services.PC literate with knowledge on Internet usage and 35 words per minute typing is essentialAbility to maintain consistent work ethic and be resilient in a fast-paced environmentPrior call center experience strongly preferredStrong customer service skills with attention to detail and time managementAbility to participate and function in a Team oriented environment.Highly motivated, dependable, energetic, and positive individualsFlexibility in schedule to support the business during peak seasonApplicant must successfully pass pre-hire skills assessment, training and meet all performance expectations.Minimum System requirements - needed to accomplish what Harry David would require doing your job from home.
Network (internet):
Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)Hardware (PC):
Windows 10 operating system or current Apple IOS8Gigabytes of RAM50GB available space on your Hard DriveRequired:
Apple or Windows PC Laptop or Desktop computerNO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.Required: USB headset with microphone
Required: 2 home monitors or screens with a minimum 1024 x 768 resolution.
Required: Mouse/touchpad and keyboard
Required: Cellphone or landline (For DUO only)
Required: Working PC Camera
Preferred Hardware and Internet Service Speeds Specification :
to accomplish what Harry David would require doing your job from home.
Network (internet):
Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)Hardware (PC):
Windows 10 operating system8-16 Gigabytes of RAM50GB available space on your Hard Drive9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
About Us
About Harry David ®
Since 1934, Harry David has been America's premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears and the iconic Royal Riviera® pears. Harry David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch® premium popcorn, Wolferman's Bakery®, Cushman's® and Stock Yards® branded products. Harry David is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
Our Commitment to Diversity
At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.
Description
Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI
The COM Specialistwill be responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product, and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offer possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer need byusing their knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems.
Essential Duties and Responsibilities:
Contact customer by outbound calls using aprepared sales scripts to persuade potential customers to purchase a product or service and upselling customers on new/additional services and products when applicableProvide customers with appropriate product and service information and complete all follow up to close sale and drive resolution.Ability to move the customer past the point of browsing to engaging/closing a saleAbility to manage multiple systems effectively and efficiently, including predictive dialer, order entry and customer service systems.Handle orders and issues and update appropriate changes into system of record for complete resolution as requiredIdentify and escalate issues, feedback and trends to appropriate resource/departmentExpected to meet or exceed performance standards for each campaign.Ability to maintain confidentiality regarding customer orders, account and company information always.Communicate verbally and in writing in an engaging manner that promotes dialogue and establishes rapportMaintain empathy for the customer’s situation while providing world class service that cultivates and develops high level relationshipsAbility to maintain composure and professionalism while handling highly emotional escalationsAbility to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationshipParticipate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.In addition, the associate is expected to meet all company’s goals and metricsRequirements
Must live in AL, DE, FL, GA, IA, ID, IN, MI, NC, NM, OH, OK, OR, PA, SC, TN, TX, UT, VA, or WI
Education and Experience
High School education or equivalent required.Good listening, written and verbal communication skillsExceptional sales ability related to outbound sales; must be able to effectively motivate customers to purchase products and/or services.PC literate with knowledge on Internet usage and 35 words per minute typing is essentialAbility to maintain consistent work ethic and be resilient in a fast-paced environmentPrior call center experience strongly preferredStrong customer service skills with attention to detail and time managementAbility to participate and function in a Team oriented environment.Highly motivated, dependable, energetic, and positive individualsFlexibility in schedule to support the business during peak seasonApplicant must successfully pass pre-hire skills assessment, training and meet all performance expectations.Minimum System requirements - needed to accomplish what Harry David would require doing your job from home.
Network (internet):
Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)Hardware (PC):
Windows 10 operating system or current Apple IOS8Gigabytes of RAM50GB available space on your Hard DriveRequired:
Apple or Windows PC Laptop or Desktop computerNO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.Required: USB headset with microphone
Required: 2 home monitors or screens with a minimum 1024 x 768 resolution.
Required: Mouse/touchpad and keyboard
Required: Cellphone or landline (For DUO only)
Required: Working PC Camera
Preferred Hardware and Internet Service Speeds Specification :
to accomplish what Harry David would require doing your job from home.
Network (internet):
Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)Hardware (PC):
Windows 10 operating system8-16 Gigabytes of RAM50GB available space on your Hard Drive9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
About Us
About Harry David ®
Since 1934, Harry David has been America's premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears and the iconic Royal Riviera® pears. Harry David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch® premium popcorn, Wolferman's Bakery®, Cushman's® and Stock Yards® branded products. Harry David is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
Our Commitment to Diversity
At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.